BMW of Sarasota - Service Center

I’ve been a customer at BMW of Sarasota for a long time probably at least 10 years Greg Jones has been my service advisor and close friend and trusted confidant. I go to him with all needs and I’m very tha probably at least 10 years Greg Jones has been my service advisor and close friend and trusted confidant. I go to him with all needs and I’m very thankful for all he does for me and my family can’t say enough don’t wanna say too many good things because if they give them to hire promotion, they might dump me as a client lol Greg Jones for president. More

Maria is awsome, very patient, kind, knowledgeable and helps us out alot when it issues arrive helps us out alot when it issues arrive More

Super service. I have never been let down. Competitive pricing with local foreign auto repair shops. I have never been let down. Competitive pricing with local foreign auto repair shops. More

Derek Thomas manages the service of my vehicle extremely well. The Sarasota service area has done an excellent job in providing quality service. well. The Sarasota service area has done an excellent job in providing quality service. More

I had to wait 40 minutes for Carlos when I dropped my car off for routine service- unacceptable off for routine service- unacceptable More

Had oil change done and windshield replacement. Customer service was great and vehicle ready on time. Customer service was great and vehicle ready on time. More

Really liked the attention to detail that was provided. Everyone I encountered was kind and courteous. Everyone I encountered was kind and courteous. More

The guy who checked me in was not particularly friendly, and interrupted me several times. I was told over the phone to just come in, and when I got there, I was told there’s no way they could see me that d and interrupted me several times. I was told over the phone to just come in, and when I got there, I was told there’s no way they could see me that day. So I made an appointment for the following Monday, called to confirm the time, and when I arrived, there was some confusion, but they took the car and said it would be two hours. I came back three hours later, only to be told there was no appointment, and the car was not done. However, Jay Tejada, who worked with me, offered to do it himself as the service technicians had already gone home! He was great, went above and beyond. The rest of the experience was not so great. Including the hour to get there and the hour to get home, it was a seven hour long ordeal. They did arrange a rental car for me, which was very helpful. More

A very nice experience at BMW of Sarasota will come again when the opportunity presents itself. when the opportunity presents itself. More

Greg Jones, Service Manager and all the staff did an excellent job in resolving issue with rear brakes.. excellent job in resolving issue with rear brakes.. More