BMW of Sarasota - Service Center

Very organized and professional. Love the video of the car and associated issues. The only issue was I had to return to get a missed item fixed. It was completed quickly upon my retu Love the video of the car and associated issues. The only issue was I had to return to get a missed item fixed. It was completed quickly upon my return. More

Service appointments seem to take a minimum of 3 hours plan the afternoon. It's not for a lack of effort. Derek does a great job of communicating and keeping things moving are you overbooking? plan the afternoon. It's not for a lack of effort. Derek does a great job of communicating and keeping things moving are you overbooking? More

BMW was very swift and professional. Ralph mad e the overall experience even better . He was polite, knowledgeable and helpful in answering all of my questions. Will be back. Ralph mad e the overall experience even better . He was polite, knowledgeable and helpful in answering all of my questions. Will be back. More

They honored my appointment time and serviced my car in a timely manner. I also liked the fact that they kept me informed throughout the process. timely manner. I also liked the fact that they kept me informed throughout the process. More

Everyhing was great Service was completed on time and everyone was so friendly. A very pleasant experience everyone was so friendly. A very pleasant experience More

Once again, Derek and BMW of Sarasota out kicks the competition and takes care of me and my vehicles competition and takes care of me and my vehicles More

The quality of the staff is excellent, the work is excellent and service is timely. excellent and service is timely. More

Checked in vehicle with no problems. Performed work with no issues. Great service as usual. Performed work with no issues. Great service as usual. More

VERY DISAPPOINTING EXPERIENCE. I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me th I dropped my BMW X5 off and did not hear from my service advisor for more than a week. It turns out he was out of the office, but nobody told me that nor did they return his calls. I kept calling and NOBODY returned my calls. After a week, I went to the dealership in person to get an update on my vehicle. While this was going on, the loaner I was provided died while it was parked at the airport 60 miles away. This happened at 11:30 pm and I was forced to take an (expensive) uber home. When I reported that problem with the loaner car the next morning and dropped off the rental car keys, I was assured the car would be picked up and taken care of. I was never offered an apology or an offer of reimbursement for my Uber expense ($100). Sadley, the dealership let me down again. They did not pick up the car parked at the Tampa airport, which led to me being harassed by Hertz directly for an additional week because the car was still technically in 'my possession'. I once again went to the dealer (9 days later at this point) and picked up my BMW and had it serviced elsewhere. BTW - it only needed a new battery! I have been a satisfied and loyal BWM customer for 15+ years but this first experience with the Sarasota dealer will be my last. More

Very prompt and courteous. I loved the videos from the technician as they were very informative I loved the videos from the technician as they were very informative More