BMW of Sarasota - Service Center

Service Advisor Kim Caleo was outstanding. She keep me informed from start to finish. The staff from check in to pickup were thoughtful. Except for a Susan Gatlin she put on a TV Station tha She keep me informed from start to finish. The staff from check in to pickup were thoughtful. Except for a Susan Gatlin she put on a TV Station that politically one sided. The channel angered me and upset me, Sarasota BMW and it's employees should be politically neutral. The TV should be on a History. Sports, local channels that broadcasts local news not Politically one sided News. My appointment was a waiting appointment that took a several hours from checkin to completion. More

Excellent service addressed my car issues in a timely manner and was able to provide me with a great loaner manner and was able to provide me with a great loaner More

Great communication, professional and timely. Follow up is excellent and car always seems to be thoroughly inspected. Follow up is excellent and car always seems to be thoroughly inspected. More

BMW Sarasota is a lovely dealership. The lounge was comfortable with adequate seating, snacks and refreshments. All staff including Vincent were knowledgeable and professional. Vincent e The lounge was comfortable with adequate seating, snacks and refreshments. All staff including Vincent were knowledgeable and professional. Vincent especially with problem solving skills and working through my concerns efficiently and with ease. I look forward to my next visit to BMW Sarasota. More

Carlos provided excellent customer service. BMW has always done a great job for me would highly recommend them BMW has always done a great job for me would highly recommend them More

Lucy and her service team were fantastic! I liked receiving the video recording of the issues I was experiencing with my car. I liked receiving the video recording of the issues I was experiencing with my car. More

Best service department I’ve experienced. Showed up late in afternoon with a tire issue and was warmly received. They inspected the tire, a metal screw, replaced the tire and had me way on wa Showed up late in afternoon with a tire issue and was warmly received. They inspected the tire, a metal screw, replaced the tire and had me way on way in short order. A high quality service organization is a very important decision when buying a car! Buy BMW in Sarasota FL More

Greg was professional in greeting me and explaining the process. Afterwards when the problem was diagnosed he walked me through what was needed to be done to complete the repair. process. Afterwards when the problem was diagnosed he walked me through what was needed to be done to complete the repair. More

My expectations were exceeded. First class dealer. Very happy with entire process. Definitely will be back. 👍 First class dealer. Very happy with entire process. Definitely will be back. 👍 More

Very comfortable waiting area with snacks and drinks available. Kept informed of progress and complementary wash a real bonus. available. Kept informed of progress and complementary wash a real bonus. More