BMW of Sarasota - Service Center

Derek is an amazing advisor. He is the only one I ever wanna work with. He is an asset to your organization. He is the only one I ever wanna work with. He is an asset to your organization. More

Very complete assessment of the car and like the video review. Derek is very professional and provides comprehensive information. Dealership’s open seating for sales folks takes up most of the showroom review. Derek is very professional and provides comprehensive information. Dealership’s open seating for sales folks takes up most of the showroom and all conversations can be over-heard. Not enough seating and what is available for people awaiting service up to 2-3 hours, is too close and jammed in and not a comfortable environment for waiting or doing business. More

Smooth and professional experience. Fast wifi in the lobby area. Couple of table you can use to work while waiting. Fast wifi in the lobby area. Couple of table you can use to work while waiting. More

Service appointments seem to take a minimum of 3 hours plan the afternoon. It's not for a lack of effort. Derek does a great job of communicating and keeping things moving are you overbooking? plan the afternoon. It's not for a lack of effort. Derek does a great job of communicating and keeping things moving are you overbooking? More

All good. . wish BMW offered free car washes for 3 years as other car dealers do for lease customers . wish BMW offered free car washes for 3 years as other car dealers do for lease customers More

BMW of Sarasota is lucky to employ Lucy Aguilar in their Repair Department. She is always extremely knowledgeable, reliable and customer friendly. She’s the consummate professional and keeps me returning to Repair Department. She is always extremely knowledgeable, reliable and customer friendly. She’s the consummate professional and keeps me returning to BMW services. More

Very organized and professional. Love the video of the car and associated issues. The only issue was I had to return to get a missed item fixed. It was completed quickly upon my retu Love the video of the car and associated issues. The only issue was I had to return to get a missed item fixed. It was completed quickly upon my return. More

Great service, very responsive, timely, fair, good communication, timely, quick, friendly, nice facility, thank you. communication, timely, quick, friendly, nice facility, thank you. More

Every time I go to Sarasota BMW I ALWAYS have a great service! There is 1 thing that is newer, the self check in. This kiosk really does nothing to help! The gentleman asks you to check in on the kiosk a service! There is 1 thing that is newer, the self check in. This kiosk really does nothing to help! The gentleman asks you to check in on the kiosk and they stand there…. Waiting and then ask for your keys! Now I would rather have a ‘live breathing’ person to speak with instead of looking into a kiosk! I also answered one of the last questions that I DID NOT LIKE THE KIOSK! More

Andy and Maria were great to work with on my service. There were issues to deal with all problems addressed.I was very pleased. There were issues to deal with all problems addressed.I was very pleased. More