BMW of Sarasota - Service Center

Carlos and the service team always does their absolute best to get cars in quickly and serviced. They have truly been a pleasure to deal with. Sarasota BMW has not disappointed from sales to service the best to get cars in quickly and serviced. They have truly been a pleasure to deal with. Sarasota BMW has not disappointed from sales to service they are top notch More

Excellent service and extremely friendly staff Loved the video of the work that was completed the video of the work that was completed More

Marked the parts up for my repair to twice what they should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got a should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got an attitude with me and told me I would be unable to find anything less expensive, lied to my face about the required procedure for replacement and then seemed shocked when I refused the bogus price. He acted as if I had never owned a car before and once again lied to me after I asked him where the tow hook they took out of my car was. They found it back in the shop after he repeatedly told me that it was in the car I already checked and I must have missed it. I called around and got quotes with the highest still being $600 less and the best price was sub-$1,700, all prices at other BMW dealerships. They have lost my business and my family’s business due to the blatant lies and severe lack of customer service. I have never been told that I don’t know what my own car is before. It’s obvious this person has much more going on beyond this. I feel bad for him. After all of this, I get my car back with grease stains smeared all over the beige leather on my door. I’ve cleaned it twice now and can still see the spots. More

Mathew took care my tire issue in a few hours without any upsale like I’ve had to deal with previously with other service advisors. upsale like I’ve had to deal with previously with other service advisors. More

I was on vacation and needed a tire for my BMW X-3 and was able to find BMW Sarasota and get back on the road. was able to find BMW Sarasota and get back on the road. More

Love Saturday service hours. And the service managers are great. Matthew Beair was knowledgeable and didn’t oversell anything. And the service managers are great. Matthew Beair was knowledgeable and didn’t oversell anything. More

Rafael my advisor was great. Very communicative and ensured my work was done quickly and efficiently. Very communicative and ensured my work was done quickly and efficiently. More

Great service and I will be returning. Love the customer service and wasn’t that long of a wait Love the customer service and wasn’t that long of a wait More

Smart idea to assign service rep to client! !! Work is always timely, car provided which is most appreciated! repairs and maintenance very costly but that is the price you pay to drive a lu !! Work is always timely, car provided which is most appreciated! repairs and maintenance very costly but that is the price you pay to drive a luxurious car More

I have been using the BMW service department for 3 years. The employees have been great to deal with and very professional. Derek Thomas who is our service manager is probably the best I have dealt with in a The employees have been great to deal with and very professional. Derek Thomas who is our service manager is probably the best I have dealt with in all my years of owning a car. I feel confident that he is honest and not trying to oversell things that don’t need to be done. He is also the most customer focused service manager bar none. Our warranty is now up, let’s see if I still maintain this level of confidence as the car ages. More