BMW of Sarasota - Service Center

Raphel Took great care of us Was patience and thorough All team member made us feel comfortable and confident thorough All team member made us feel comfortable and confident More

Good job. For some reason the rebate didn’t go through. Maybe someone could check on it. The tracking number is 995473400 For some reason the rebate didn’t go through. Maybe someone could check on it. The tracking number is 995473400 More

We love them always on top of things and make it easy for us! Maria was wonderful as was the rest of the team! us! Maria was wonderful as was the rest of the team! More

Very helpful and Awesome service team! Very knowledgeable and eager to find a solution for me Very knowledgeable and eager to find a solution for me More

Carlos Munos has been my service advisor for over 8 years. He ALWAYS takes care of my car -and me! This was the second time in two weeks he’s helped me- last visit was different vehicle. And after 2 ye years. He ALWAYS takes care of my car -and me! This was the second time in two weeks he’s helped me- last visit was different vehicle. And after 2 years of having the same issues with THAT BMW- he was able to diagnose the problem almost immediately- order the part- and it runs like new! Yesterday I was driving to BMW with almost NO tire pressure (due to a screw in my tire) & was afraid I wouldnt make it there- I called Carlos and asked if he would come & get me if I didn’t make it (sort of a joke), but he responded “YES! Of course I will! Just drive slow, take your time, don’t worry about being late; I’ll take care of it!” Well I did make it and Carlos was already on top of things - he had the tire- had it installed and then had my car out front waiting for me…in about an hour!!! Who does that??!!! Occasionally (only occasionally), I hear people in the the dealership waiting room complaining about prices, wait time, etc- I wish they would realize that the awesome folks in the service department do NOT have ANYTHING to do with pricing AND that these people are working their butts off to get YOUR car repaired as quickly and as safely as possible! But if you want the best they’ve got???ask for Carlos Munos he is without question a HUGE asset to BMW of Sarasota and to me! More

Was stuck there for over 3. 5 hours when I was very clear about absolutely no more than 2 hours max IF I had a place to work in my computer from. No place to work quietly with my 5 hours when I was very clear about absolutely no more than 2 hours max IF I had a place to work in my computer from. No place to work quietly with my computer (was told a table would be available.) Not offered a loaner car either before or during sevice. Visit cost $300+ more for services than I was "assured" about on the phone --with excuses about having to have the car key there, warranty-musts etc (funny how EVERYTHING else gets transmitted from the car--this is my 3rd BMW, not new to this.) And the wash? A mere rinse and sort-of vac! Very disappointing experience overall. Other service managers did attempt to reach out afterwards. The disregard of my time, however, was astonishing. More

Service manager went above what was required to take care of my issues. Minimum wait times of my issues. Minimum wait times More

Great dealership I have been buying cars from them over 20 years. Fantastic service department, staff are awesome! 20 years. Fantastic service department, staff are awesome! More

Great service. Easy to make appointment. SA provided timely updates while I waited. Would recommend. Easy to make appointment. SA provided timely updates while I waited. Would recommend. More

Great Customer Service Very Friendly Staff Comfortable Waiting Area’s Top Of The Line Car Care Complementary Beverages Relaxed Atmosphere Just Like Home Highly Recommend Any One With A B.M.W Thanks For Y Waiting Area’s Top Of The Line Car Care Complementary Beverages Relaxed Atmosphere Just Like Home Highly Recommend Any One With A B.M.W Thanks For Your Service More