BMW of Sarasota - Service Center

Courteous, responsive and explanations clear. Took a little long, but not too bad. Waiting facility nice. Took a little long, but not too bad. Waiting facility nice. More

Ease of making an appointment. Highly qualified service people. Derik is easy to work with. Nice dealership. Too cold in waitingr oom. Highly qualified service people. Derik is easy to work with. Nice dealership. Too cold in waitingr oom. More

Professional, friendly and dependable! Always courteous with attention to detail of vehicle and my needs. Always courteous with attention to detail of vehicle and my needs. More

The reason I did not give them 5 stars because phone is not readily answered. Leave message and no call back. not readily answered. Leave message and no call back. More

Very friendly. Love all the tech - the video, bill pay, etc. great customer lounge and snacks! Love all the tech - the video, bill pay, etc. great customer lounge and snacks! More

I’ve owned cars for over 50 years and this is one of the best service departments I’ve ever been to! They (Greg Jones) are responsive, knowledgeable, and very fair. I would recommend them to anyone who as best service departments I’ve ever been to! They (Greg Jones) are responsive, knowledgeable, and very fair. I would recommend them to anyone who asks! More

Prompt service and the service tech was helpful in answering my questions . Service performed and car was washed answering my questions . Service performed and car was washed More

Miss quoted on price. Adviser declined to have items replaced without getting permission from me. The. Had to wait additional time for them to go back a replace items that Adviser declined to have items replaced without getting permission from me. The. Had to wait additional time for them to go back a replace items that should have been! More

was there for 2 1/2 hours for a 9:00 AM oil change. no one ever updated me as to why it was taking so long. Not until 2 hours later when I inquired was I told it was back being worked on and it wo no one ever updated me as to why it was taking so long. Not until 2 hours later when I inquired was I told it was back being worked on and it would be done in 20-30 minutes. very frustrating and disrespectful to the customer. More

Great experience all around! From getting there to explaining what was wrong to leaving. Short and painless! From getting there to explaining what was wrong to leaving. Short and painless! More