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13,018 Reviews of BMW of Sarasota - Service Center
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Verified Customer
May 03, 2022
Excellent service. My Service Manager, Mr. Chong Lee, was courteous and understanding—very professional. He explained everything and was helpful in prioritizing work on My Service Manager, Mr. Chong Lee, was courteous and understanding—very professional. He explained everything and was helpful in prioritizing work on an older BMW I was making reliable for a grandchild attending college. The repair was timely and I was provided loaner transportation while the repair was being made. I am a fairly regular customer; I was made to feel that I mattered as a customer, instead of a source of revenue. My service appointments have been satisfactory or better. And management personnel like Mr. Chong make dreaded repairs and servicing a tolerable experience. More
by Jim
Employees Worked With
May 03, 2022
Excellent service from Advisor, Maria Lazardi. She's always on top of things to make sure the customer is satisfied with the service. I commend her for excellence in service. She's always on top of things to make sure the customer is satisfied with the service. I commend her for excellence in service. More
by JDixon-Atherley
Employees Worked With
May 03, 2022
Derek is always professional and timely with service on my BMW. He explains work to be done and estimate while respecting my time. Great advisor! my BMW. He explains work to be done and estimate while respecting my time. Great advisor! More
by boydsiesta
Employees Worked With
May 03, 2022
First class treatment! My advisor Trevor fully explained all the services being performed. Kept me up to date throughout the entire service appointment. I highly recommend My advisor Trevor fully explained all the services being performed. Kept me up to date throughout the entire service appointment. I highly recommend BMW of Sarasota. After 10 years of doing business with the dealership, I’ve never been disappointed. More
by MARIAVMSCANTRELL
May 03, 2022
Carlos was fantastic! Great service and clearly explained everything. He provided some insights into my car as well that I didn’t know. Great service and clearly explained everything. He provided some insights into my car as well that I didn’t know. More
by kurt.bigeau
Employees Worked With
May 02, 2022
The service at this location is always quick and reliable. Great, attentive and friendly staff. reliable. Great, attentive and friendly staff. More
by chad.mcdaniel
May 02, 2022
Derek’s attention to detail and service was great. The kiosk sign in process was a pain. The kiosk sign in process was a pain. More
by WRMELZER
Employees Worked With
May 02, 2022
The people who work here understand customer service. The whole environment is comfortable and you are always kept updated on status of your vehicle The whole environment is comfortable and you are always kept updated on status of your vehicle More
by alfburt
Employees Worked With
May 02, 2022
Dropped off vehicle for first service. I live an hour and a half away. So planned on waiting for the service they said would take two hours. 5 hours later my car still had not been touched I live an hour and a half away. So planned on waiting for the service they said would take two hours. 5 hours later my car still had not been touched. They sent me home in a rental and said they’d call me the next day when it was finished. I explained I how far I lived and would miss work another day. Hoping this isn’t the case every time I have the vehicle serviced. More
by DAWNMILLERFL
Employees Worked With
Kim
