BMW of Sarasota - Service Center

We have been coming to BMW for nine years. The main reason is Derrick Thomas. He is courteous, professional, and knowledgeable. The main reason is Derrick Thomas. He is courteous, professional, and knowledgeable. More

The dealer somehow determined that wires in my car were Broken by an outside source. My vehicle is less than a year old and the dealer informed me that the damage would cost me over $700. This is our secon Broken by an outside source. My vehicle is less than a year old and the dealer informed me that the damage would cost me over $700. This is our second BMW and will be our last. Acura pulled something similar approximately 10 Years ago. We have never even entertained Acura again. I have spoken highly of BMW over the years, that opinion has now been eroded. Because of $700, I will return my BMW and simply leave without releasing a new vehicle. I also emailed their customer service, and have yet to receive a response. This is not what I expected from BMW. More

The service tech was great and very informative. I really liked the video they take of the car so you can see any issues. The setup was very easy as well. I really liked the video they take of the car so you can see any issues. The setup was very easy as well. More

Lack of communication. Needed headlamp change. 1st visit 2.5 hours for diagnostics. Next visit 4 hours to put headlamp in but it didn’t work. Given a rental car and was to Needed headlamp change. 1st visit 2.5 hours for diagnostics. Next visit 4 hours to put headlamp in but it didn’t work. Given a rental car and was to be called when finished. Husband received text same day at 4:45 to say car was ready. It’s my car and my contact info was taken on both days, no call, no text to me… why have appoints if there is always several hour waits? Headlamp change takes 2 days, 6 and 1/2 hour wait time and $388.88… can’t you do better than that? More

Had a tire problem and just showed up at dealership. The were prompt in helping and facilitated the service same day The were prompt in helping and facilitated the service same day More

derrick is awesome - very professional - your video inspection is very cool! Thanks a great experience. inspection is very cool! Thanks a great experience. More

I always receive great customer service from Carlos Munoz. The work is very expensive though. Munoz. The work is very expensive though. More

My service experience at this dealership is top notch. I recommend asking for Zach, my service advisor. He truly gives a concierge, upscale experience to the customer. Highly recommend this dealership I recommend asking for Zach, my service advisor. He truly gives a concierge, upscale experience to the customer. Highly recommend this dealership overall More

My car drives better staff is friendly I would recommend bmw Sarasota it was easy to get an appointment bmw Sarasota it was easy to get an appointment More

Derrick Thomas is outstanding. Always very helpful and informative. Promote this man. Give him a raise. Always very helpful and informative. Promote this man. Give him a raise. More