BMW of Sarasota - Service Center

Enjoy experience and Carlos is very thorough and accommodating always a very pleasant service visit. Feel confident that my car is in excellent hands. Thanks. accommodating always a very pleasant service visit. Feel confident that my car is in excellent hands. Thanks. More

Lucy Aguilar was so helpful. I often feel lost at a dealership. Everyone was so attentive from the minute I pulled my car up. And Lucy was great. I often feel lost at a dealership. Everyone was so attentive from the minute I pulled my car up. And Lucy was great. More

Service appointment was for oil change, brake fluid, and check pressure in tires. Promised in 1hr and 45 minutes. It was not ready but Derrick did come to tell me it would be another 10-15 minutes. So it ac check pressure in tires. Promised in 1hr and 45 minutes. It was not ready but Derrick did come to tell me it would be another 10-15 minutes. So it actually took two plus hours. Driving home and still today, I still have a brake fluid light on and now tire pressure alert. I’m returning on Monday to wait another 45 minutes 🙄 for the mechanic to complete the job that should have been completed on Friday. (although Derek promised to fill my tank as I live 25 miles away, a 35 minute drive. I must add that Derek did also offer to send someone here to pick up my car, get the job done, and return the car to me. I need my car on Monday so I was not interested in that offer. I certainly hope this gets done quickly on Monday. More

Greg delight as always the 45 min n check in continues to be an issue to be an issue More

Excellent service! Carlos is very attentive. Sarasota BMW always does a great job of customer service . Carlos is very attentive. Sarasota BMW always does a great job of customer service . More

No follow up on a Warranty part. Not the first time this has happened. Poor wash. Not the first time this has happened. Poor wash. More

Derek was great! He knew what was wrong with my car! They fixed it and didn’t take much time at all! Amazing customer service! Will come back anytime I need anything He knew what was wrong with my car! They fixed it and didn’t take much time at all! Amazing customer service! Will come back anytime I need anything for my car or issues! 12/10 More

Service was prompt and warranty service was provided. Thanks for the car wash. Slightly annoyed by all the follow up surveys, emails and credit offers to finance a new car. Found this invasive to my pr Thanks for the car wash. Slightly annoyed by all the follow up surveys, emails and credit offers to finance a new car. Found this invasive to my privacy to research my credit. Opt out from all this annoying follow up. Take me off your lists. Please! More

Poor customer relations. In their mind the customer is always wrong. Way over charged for labor on a revisit for the problem they missed the first time. Service advisor di In their mind the customer is always wrong. Way over charged for labor on a revisit for the problem they missed the first time. Service advisor did not care. We’ve had 3 BMW vehicles bought in California always dealer serviced. In the 3 years we’ve lived here none of the service visits were a pleasant experience. More

Service advisor excellent as expected. Only disappointment is not being able as a waiter to have car washed as after waiting 4 hours for car, it was estimated that it would take additional Only disappointment is not being able as a waiter to have car washed as after waiting 4 hours for car, it was estimated that it would take additional hour and half to wash car. Couldn’t wait that long due to commitments. Recommend that dealer obtain other washing equipment other than having to wait for his commercial customers. BMW customers deserve their own car washing capabilities. More