BMW of Sarasota - Service Center

The lane change warning system was the major reason we brought the vehicle in for service. It was in for 3 days. After we picked it up We realized it was not working. We left a voicemail for Tanner on Sat brought the vehicle in for service. It was in for 3 days. After we picked it up We realized it was not working. We left a voicemail for Tanner on Saturday and one for his manager on Monday and never received a call back. It’s still not fixed. More

They were right on time getting my vehicle in, and completed the service when they said they would. Everyone was very courteous. completed the service when they said they would. Everyone was very courteous. More

First time working with the service department, I was very impressed with the entire operation from drop-off to pick-up. Keep up the excellent work team! very impressed with the entire operation from drop-off to pick-up. Keep up the excellent work team! More

My first time at this dealership for annual service and a recall. Dropped vehicle off on Monday for a scheduled appointment. No one greeted me, had to find a service advisor and then wait longer while anothe recall. Dropped vehicle off on Monday for a scheduled appointment. No one greeted me, had to find a service advisor and then wait longer while another employee jumped in to talk to service advisor. Was told the service and recall would be complete in 2 days, it ended up taking 2 weeks. When I picked it up 2 weeks later again no one greeted me and I had to search for a service advisor. The service they performed seems to be complete although given the lack of communication and attention makes me worry. Time will tell. More

BMW of Sarasota is always a pleasure to work with. I’ve have my last 3 BMWs serviced here. I’ve have my last 3 BMWs serviced here. More

My favorite BMW dealership hands down. Service is always prompt, and top notch. Very knowledgeable and I have never had any issues when I've brought my car to them. Service is always prompt, and top notch. Very knowledgeable and I have never had any issues when I've brought my car to them. More

Friendly and efficient. Pleasant waiting room. Kim Caleo took very good care of me. My wait was longer than expected, through no fault of Kim’s. Suggestion: have you ever thought of some sort of exercis took very good care of me. My wait was longer than expected, through no fault of Kim’s. Suggestion: have you ever thought of some sort of exercise equipment to help pass the time? More

Ms. Kim was polite and very helpful, she was over the top in assisting my needs, will ask for her in the future, thanks in assisting my needs, will ask for her in the future, thanks More

Excellent service by Chong. He takes such good care of his customers. I also didn’t have a long wait. his customers. I also didn’t have a long wait. More

Just bad I will never take my car there again bad service still not fixed still not fixed More