BMW of Sarasota - Service Center

Very inconsistent service and experience at this BMW. Last several times treated poorly , this time Was told i had to pay to air put in my tires ! Car under warranty still and told I had to pay to check Last several times treated poorly , this time Was told i had to pay to air put in my tires ! Car under warranty still and told I had to pay to check why i was having issues first then they would put it through warranty. I will bring my car to another BMW dealer . Also they gave me a cheap hertz rental last several times but the guys next to me got 7 series when I asked they said he was there earlier then me .. then as I was waiting for rental another guy came in a got a BMW instead of a hertz car . I guess at this dealers it’s who you know and don’t be a women More

Staff unengaged, wasn’t greeted properly. Car stayed for three days, advisor hard to reach unable to contact. No idea what was happening with vehicle. I had to constantly follow up. Never met advisor three days, advisor hard to reach unable to contact. No idea what was happening with vehicle. I had to constantly follow up. Never met advisor More

Good service, good personnel. As you may know the prices are high. They are willing to help and they do. I trust going there for my car maintenance or problems. are high. They are willing to help and they do. I trust going there for my car maintenance or problems. More

Greg took excellent care of me and exceeded my expectations. I would highly recommend him to any of my friends who need their BMW serviced. expectations. I would highly recommend him to any of my friends who need their BMW serviced. More

Service center could not resolve my issue. Vehicle has been in multiple times for the same problem. Also loaner/rental was given with about 1/8 tank of gas. I returned it with the same and was charged been in multiple times for the same problem. Also loaner/rental was given with about 1/8 tank of gas. I returned it with the same and was charged $49. This was also not resolved by Hertz or service advisor. More

I would like to give a special shout-out to everyone at work with my car I want to thank you for being so professional as always and a very special shout-out to mr. Greg for being so kind I was able to get work with my car I want to thank you for being so professional as always and a very special shout-out to mr. Greg for being so kind I was able to get a loaner for the time that my car was being serviced and as I said it was a pleasure thank you the car was beautiful when I got it back More

Paul was very friendly and courteous. The car was ready at the time he promised and I even got a video of the inspection! Thanks! at the time he promised and I even got a video of the inspection! Thanks! More

I just had my car in for replacement of a windshield and oil change and as usual my service advisor Maria was outstanding. Very satisfied! oil change and as usual my service advisor Maria was outstanding. Very satisfied! More

I recently called the service department and spoke with Paul Schafer regarding a defective leather dash on my 2018 X5d. Paul was great, he knew exactly how to resolve the issue. He provided an appointment Paul Schafer regarding a defective leather dash on my 2018 X5d. Paul was great, he knew exactly how to resolve the issue. He provided an appointment for the very next day. I was told the dash would need to be replaced and my warranty would take care of the cost. The part was ordered and I received a call as soon as it arrived. Since it was going to take a couple of days to install the new dash, Paul made sure a loaner vehicle was available. The installation was a success and I was back in my truck within 2 days as estimated! This high quality service is what I have come to expect from BMW and it is why I am on my 11th vehicle! More

Always a great experience. My advisor, Maria, was super friendly and communicative through the process. All the promised work was done in timely fashion. Very pleased as usual. friendly and communicative through the process. All the promised work was done in timely fashion. Very pleased as usual. More