BMW of Sarasota - Service Center

Very attentive customer service. We're from out of town. They called me back on a Sunday to schedule an issue related to a tire. They called me back on a Sunday to schedule an issue related to a tire. More

Service was excellent and completely in a timely manner. I am on a walker and all employees went out of their way to help me. Car was not washed which it usually is. I am on a walker and all employees went out of their way to help me. Car was not washed which it usually is. More

Lucy was great to work with and I look forward to working with her hopefully again in the future. Thank you so so much Lucy! with her hopefully again in the future. Thank you so so much Lucy! More

Fantastic communication and dealership. I highly recommend this service center they are timely and professional and take care of any problems. I would highly recommend!! recommend this service center they are timely and professional and take care of any problems. I would highly recommend!! More

I have been a long time customer of Sarasota BMW. Their service department definitely strives to keep your car running exceptionally, while treating you, the customer in a fair and respectful manner. service department definitely strives to keep your car running exceptionally, while treating you, the customer in a fair and respectful manner. More

Service was done in a timely manner and I was kept informed. Since I am a walker the service reps went out of their way to accommodate me. The vehicle was not washed as it usually is! informed. Since I am a walker the service reps went out of their way to accommodate me. The vehicle was not washed as it usually is! More

Everyone was helpful, friendly and competent. The work was done with precision and professionalism and I was on my way. Updated during the process, I wasn’t left wondering what was happening. was done with precision and professionalism and I was on my way. Updated during the process, I wasn’t left wondering what was happening. More

This is how my car was returned with the hole on steering column, after 4 days! So disappointing with the service!! Just because of my Asian decent and I have an accent !! this is how you treat me as a clien column, after 4 days! So disappointing with the service!! Just because of my Asian decent and I have an accent !! this is how you treat me as a client!! Remember this is brand new car and not even a month yet !! from the moment I dropped off the car, he rarely give me an update. I’m the one who has to chase the service advisor ( Brenton Payne) asking for an update! On my 2021 X5 M50i. This is extremely disappointing and stressful experience. More

Everything done in detail. It was a recall. In addition, car was given complete check ie tires,brakes, and other vitals. I am very satisfied. Jack Amero car was given complete check ie tires,brakes, and other vitals. I am very satisfied. Jack Amero More

Greg and his service team were incredible and made the process easy and quick. Even though I was 7k miles too early for my required maintenance, Greg made sure I was aware and we were still happy to move process easy and quick. Even though I was 7k miles too early for my required maintenance, Greg made sure I was aware and we were still happy to move forward. More