BMW of Sarasota - Service Center

Very confusing for first visit to service— lot of people. But no one was welcoming or giving clear directions— also do not like waiting for my assigned person. Would be very nice to have one person to deal But no one was welcoming or giving clear directions— also do not like waiting for my assigned person. Would be very nice to have one person to deal with from start to finish. Was not a pleasant experience More

Great mobile service for my recall. Did not have time to get to the dealership for this recall. So they sent the mechanic to my home. get to the dealership for this recall. So they sent the mechanic to my home. More

Took my car in on time. Carlos explained to me how the process worked...and ensured that there were no updates/recalls. Work completed on time! process worked...and ensured that there were no updates/recalls. Work completed on time! More

I was very pleased with the service dept. they came to my home to repair my defective airbag. Alex is the one who came and I communicated originally with Zach. Both very professional! home to repair my defective airbag. Alex is the one who came and I communicated originally with Zach. Both very professional! More

I had unexpected significant repairs and the dealership provided a complementary loaner vehicle and completed the work in minimal time; they were very efficient and treated me well throughout the evolution provided a complementary loaner vehicle and completed the work in minimal time; they were very efficient and treated me well throughout the evolution More

Maria Lizardi made this visit a pleasure. She was careful to record all the issues, had a clean loaner available for me, monitored the progress, and kept me informed throughout the entire process. Always tho to record all the issues, had a clean loaner available for me, monitored the progress, and kept me informed throughout the entire process. Always thorough, attentive, responsive, pleasant and professional More

We’ve purchased a few of our BMW’s from this dealership and had them serviced there. On the last service visit, appt was at 2:30, Svc dept seemed overwhelmed. Routine Svc., first for this vehicle. Was told and had them serviced there. On the last service visit, appt was at 2:30, Svc dept seemed overwhelmed. Routine Svc., first for this vehicle. Was told told it would be 1.5-2 hours & if I had it washed & vacuumed, it would be an additional 45 minutes. Also, tire pressure alert is on my car, tires appeared not to have been checked. (???) More

Fast, friendly service!! Kept me informed about all work being performed, and had it done before promise time! I will recommend them to everyone I know!!! being performed, and had it done before promise time! I will recommend them to everyone I know!!! More

Carlos my service rep was excellent. Very professional Carlos my service rep was excellent. Very professional and made my visit very fast and easy Would definitely recommend your dealership and Carlos t Carlos my service rep was excellent. Very professional and made my visit very fast and easy Would definitely recommend your dealership and Carlos to all my BMW friends More

From day 1, Carlos has been Honest and Up Front with all service needs on my BMW X3. I’m pleased to give Carlos 5 star rating! service needs on my BMW X3. I’m pleased to give Carlos 5 star rating! More