BMW of Sarasota - Service Center

Scott Gould is an excellent communicator with complex problems and alternative solutions. If necessary , someone I would go to again. Thank you for your patience in explaining options available. problems and alternative solutions. If necessary , someone I would go to again. Thank you for your patience in explaining options available. More

Richard the greeter, Valentina the genius, and and Maria the service tech were all FABULOUS. Thank you!!! The gesture control was not working and a part has to be ordered. They promise a loaner car which w the service tech were all FABULOUS. Thank you!!! The gesture control was not working and a part has to be ordered. They promise a loaner car which will be very helpful. More

Carlos Mundoz is my service adviser.... his communication skills are second to none! He quickly responds to my requests, schedules timely service, clearly explains the work to be completed as w communication skills are second to none! He quickly responds to my requests, schedules timely service, clearly explains the work to be completed as well as explains what service was completed and follows up to ensure my complete satisfaction. 10 out of 10!!! BMW are fortunate to have him in your employ as I am, having him as my service adviser. Thank you 🙏 More

After what started out to be a terrible experience with your repair shop, Carlos Munez turned it around and had the problem with my air conditioning system fixed and delivered my car to my house. I appreci your repair shop, Carlos Munez turned it around and had the problem with my air conditioning system fixed and delivered my car to my house. I appreciated that he went the extra mile for me. More

Service advisor was very knowledgeable and helpful. Especially liked the video walk around by the service technician. Work was very good but the prices were too high. Especially liked the video walk around by the service technician. Work was very good but the prices were too high. More

Good customer service upon drop off and pick up Listened and payed Attention to details The waiting area was clean Loaner was clean and comfortable up Listened and payed Attention to details The waiting area was clean Loaner was clean and comfortable More

Great service staff, very professional group they really treat you like family and they get the work done, bmw of Sarasota is my # 1 dealership. treat you like family and they get the work done, bmw of Sarasota is my # 1 dealership. More

Prompt and courteous but as a service organization it’s about attention to detail, It’s boring to do the same thing over and over but I’m sorry that’s what you get payed to do, whether you go to the dentis about attention to detail, It’s boring to do the same thing over and over but I’m sorry that’s what you get payed to do, whether you go to the dentist the doctor or the auto repair shop, the technicians are always trying to find more work to do to increase their take...Some warranted and some not. BMW Sarasota appears to be better than most, and Maria L. my service advisor was a first class BMW front line representative. More

Every time I cone in for service there is always something that occurs. There are always extras on the bill that are necessities. I have never received my car back when initially promised. I have something that occurs. There are always extras on the bill that are necessities. I have never received my car back when initially promised. I have had to lease my own car. I have had to tow my own car in even though the part was under warranty. It just nevet ends. My former service gave me the wrong month and year regularly as to when my factory warranty would expire. I have had to bring in my car multiple times for the same issue. Not once has a service appointment gone as smoothly as when I take my care to a non dealership repair shop. I cannot wait to return to my favorite repair shops where they do not price gouge you and your car is usually ready right on time. More

Derek is very accessible as well as informed and helpful. I have a high degree of confidence in this organization to know they treat their customers with respect. BMW Sarasota should be case study for Deale I have a high degree of confidence in this organization to know they treat their customers with respect. BMW Sarasota should be case study for Dealership Customer Service Doctrine. More