BMW of Schererville

Fabulous service Highly knowledgeable and competent service representative. Work done in the time estimated. Went the extra mile for me. Very pleased. The only reas Highly knowledgeable and competent service representative. Work done in the time estimated. Went the extra mile for me. Very pleased. The only reason i am writing this additional sentence is to get this review above the unnecessary minimum word requirement. More

Above & Beyond! Service Department was exceptionally attentive, accommodating, and pleasant; especially Dan. I have been in for recalls prior but had not encountered, Service Department was exceptionally attentive, accommodating, and pleasant; especially Dan. I have been in for recalls prior but had not encountered, nor was I expecting, this level of service. Your team went "the extra mile" when they unexpectedly replaced a missing floor matt in my car and even returned it to me cleaner than when I dropped it off! I had called and scheduled the appointment time slot but was informed that they ran out of parts needed to complete the job the same day so I was offered two options; one was to return early the next morning and the other was to leave my vehicle overnight and they would deliver it to my home the following day, which they did in a very polite and timely manner! More

Nick is always very informed and helpful. He goes above & beyond in making sure all details are taken care of and all of my questions are answered. beyond in making sure all details are taken care of and all of my questions are answered. More

It was one of the best dealerships I've worked with everything was quick and easy!! I will definitely recommend them and go back. They went above and beyond to make sure I was happy with my purchase! everything was quick and easy!! I will definitely recommend them and go back. They went above and beyond to make sure I was happy with my purchase!! More

Dealing with Nick was amazing, he explained everything thoroughly and provided amazing customer service. Majority of the time, I never get this kind of service. I feel like he understood what I needed and thoroughly and provided amazing customer service. Majority of the time, I never get this kind of service. I feel like he understood what I needed and truly took care of me. I’m young and I own a BMW and I wasn’t able to get a loaner but they provided transportation. Also, the person who drove me connected to me as a human being rather than a sales person. This is what makes Bussiness stay in Bussiness. Thank you Nick at services! More

Great Customer Service Sam and his team were extremely helpful and friendly. I was able to find my ideal car at a great price. I will definitely be using BMW Schererville Sam and his team were extremely helpful and friendly. I was able to find my ideal car at a great price. I will definitely be using BMW Schererville again for future car purchases. More

Much improved experience compared to my visit last fall. Service was faster and far more attentive. I was also kept up to date on the status of my car. Service was faster and far more attentive. I was also kept up to date on the status of my car. More

Great Purchase Experience From first contact at 8:34 AM by Text to finalized purchase in person at ~5:00 PM, everyone was super helpful and wonderfully professional. Kirk Cord From first contact at 8:34 AM by Text to finalized purchase in person at ~5:00 PM, everyone was super helpful and wonderfully professional. Kirk Cordill sponsors Windy City BMW club events and treated me like family. Couldn't be happier with my choices. More

Recall and Scheduled Service This dealership has good customer service and is attenuative to my needs throughout the whole service process. The service department works hard to m This dealership has good customer service and is attenuative to my needs throughout the whole service process. The service department works hard to make sure the scheduled work gets done in a timely fashion and keeps me updated on the progress. More

TAKE IT SOMEWHERE ELSE!!!I was very disappointed with TAKE IT SOMEWHERE ELSE!!! I was very disappointed with the service department. I took my 328xi in because my car was stalling when stopped and was ov TAKE IT SOMEWHERE ELSE!!! I was very disappointed with the service department. I took my 328xi in because my car was stalling when stopped and was over heating. I paid the diagnostic fee of 160. They came back with a report with all the things wrong and the damage was 2,700 plus new tires. The car has over 200K and is a 2007 so the value is 5K at most. I decided to do the repairs even though the repair was approaching the value of the car. Two weeks later after I spent over an additional 1K for tires, the car was over heating again. I took it back and they did another diagnostic and I needed a new radiator and water pump (apprx 2K). The original report had nothing about cooling system problems. I would have not made the repairs had I known the total cost. I made the repairs. I talked with Joe the service manager about this. Two weeks later, I get a warning light the coolent is low and find a puddle in my garage. I take it back and they say "radiator that they installed was defective." No charge and I had to call them to find out the status of my car. I go back to pick up the car and Stephanie tells me key is at the check out. I pick up my key and my car is parked outside covered in snow. They told me it was done at 7 PM and I'm picking it up at 11 the next day. No one said I'm Sorry for the inconvenience or offered to even dust off my car. BMW of Schererville could have done that at a minimal but if they would have been a decent company offered to refund my diagnostic fee for my inconvenience. More