BMW of Sherman Oaks

Canceled a Promised Sale After having test driven the vehicle a couple days prior, this morning, I made a verbal agreement with the CPO manager, Gavin, that I would purchase t After having test driven the vehicle a couple days prior, this morning, I made a verbal agreement with the CPO manager, Gavin, that I would purchase the vehicle. I stated that I would come to the dealership in the afternoon, to which they responded that they would have the vehicle washed and detailed for me. I changed my work schedule to allow enough time to drive in traffic and complete the transaction. I also made an appointment with my current dealership for a lease return. Well, two hours before our meeting time, I received a call from Center BMW telling me that they are selling the vehicle to someone else. To recapitulate, we agreed on a sale, I changed my work appointments, I made an appointment with my current dealership for the lease return, and Center BMW decided to make to sale to someone else in the last minute. More

Received an exceptional service John Hizon was very professional and helpful. My husband and I are very please with his help. We were not planning to return to a MBW and had a differ John Hizon was very professional and helpful. My husband and I are very please with his help. We were not planning to return to a MBW and had a different car in mind However because of john’s caring and professionalism we leased our second BMW. Thank you John. We will definitely recommend John Hizon and Center BMW to our friends and family. Shemiran and Julius Brando More

Ultimate customer service Anita went above and beyond to ensure I will be comfortable with buying decision as I am not sure if the long wheel base will fit in my small garage . Anita went above and beyond to ensure I will be comfortable with buying decision as I am not sure if the long wheel base will fit in my small garage . She offered to drive the car to my house and make sure it fits. It was such a wonderful buying experience ! Working with the finance dept was such a breeze and I Chose BMW finances even I get a better deal from my bank. It is all about this dealership relentless pursuit of client satisfaction!! More

Thank-you We have been planning on replacing our lease and did our research on what we wanted and searched local dealers...we are local to Center so it was our We have been planning on replacing our lease and did our research on what we wanted and searched local dealers...we are local to Center so it was our initial go to...checked the web...found an option on their lot and reached out connecting with Anita...she was extremely attentive, accommodating and once we were on site were able find the car that met our desires...throughout Anita was super helpful...didn’t plan on buying the car on that day, but we did...thanks Anita! More

Shrewd and professionnal Oxana was the best from all the BMW Client Advisors I have delt with over the last 20 years. She is on the ball and eager to find the car and make a d Oxana was the best from all the BMW Client Advisors I have delt with over the last 20 years. She is on the ball and eager to find the car and make a deal happen. She does it while providing a premium experience reflecting BMW’s up-market positioning. She is very shrewd in her dealings and didn’t waste my time. She got the sale after finding the car I wanted and seeing this through until the very moment I drove off. This is when sales people don’t even return phone calls but will happily sign you up for spam text and email lists. I wholeheartedly and without reserve recommend Oxana. More

Super Service and Amazing Deal Today I worked with Jordan Simon and Lance Jackson in Sales. These guys were very friendly and knowledgeable. Most importantly they fought to win my b Today I worked with Jordan Simon and Lance Jackson in Sales. These guys were very friendly and knowledgeable. Most importantly they fought to win my business by fighting off competitive offers. I highly recommend Center BMW ! More

Anita Lee is amazing For my first time at a car dealership I have never been so taken care of. Anita took care of me because not only did she know I was buying the car by For my first time at a car dealership I have never been so taken care of. Anita took care of me because not only did she know I was buying the car by myself and I was hungry to take my auldtery to the next level! The transition from when I got to the dealership to when I left was smooth and easy. From now on I will buy all my BMW’s from Anita from now on. Her help and service is what every worker should display and I am so happy I got her. She did what she said she would do and that is take care of me! More

Great service The people at center BMW are great, John Hizon and Lance Jackson took great care of me and hooked me up with some extra goodies. The people at center BMW are great, John Hizon and Lance Jackson took great care of me and hooked me up with some extra goodies. More

Fantastic experience! Anita was responsive, helpful and accommodating throughout the process and worked diligently to curate the package I was looking for. Highly recommend Anita was responsive, helpful and accommodating throughout the process and worked diligently to curate the package I was looking for. Highly recommend working with her and this dealership! More

Excellent Experience with Anita Lee I recently purchased a 3 series BMW from Center BMW. Anita Lee helped me with the sale. She was professional, courteous, and knowledgeable throughout I recently purchased a 3 series BMW from Center BMW. Anita Lee helped me with the sale. She was professional, courteous, and knowledgeable throughout the process. Anita even went out of her way to deliver the car to me in the evening when I couldn’t make it to the dealership. Will definitely recommend Anita to family and friends. More