BMW of Shrewsbury

I bought a non-BMW from Wagner and was happy with the overall transaction. They had a well equipped, low mileage car that I had been looking for (Honda Odyssey) online for a pretty good price. I emailed overall transaction. They had a well equipped, low mileage car that I had been looking for (Honda Odyssey) online for a pretty good price. I emailed for info on the car and Donald Minnich was very quick top respond via phone and email, was very personable and friendly and I setup a time to see the car. I met with Manny (salesman) and ended up working a deal. I felt the negotiation process was low pressure and up front and I was satisfied with the final price of the vehicle. Their finance guy Dan was great, didn't make a hard sell on add on options, but willing to explain them. The whole financing process was very painless. Overall, I have a car I'm happy with at a fair price. More

I visited Wagner BMW to purchase a pre-owned 3 Series last week. Steve Shifman immediately came out to introduce himself and I began to tell him what I was looking for. In no more that a few minutes, w last week. Steve Shifman immediately came out to introduce himself and I began to tell him what I was looking for. In no more that a few minutes, we were outside looking at different vehicles. Steve is extremely knowledgeable of all the different possibilities that would fit my budget and was committed to "making this deal work." His hospitality was extremely appreciated. I haven't owned many cars but I am proud and pleased to say that Wagner is now my dealership. I'm already looking forward to car shopping in the future since this was the first time in my life that it wasn't stressful. Everyone, including Steve, is extremely gracious. You can tell that you are not just a customer here but rather someone who is investing in the BMW brand. And like any investment, you expect a return that is extremely fruitful. I've only owned my 328xi for the last week but everything's been great so far. One additional touch that is extremely impressive is receiving follow-up (personalized) emails from both Steve and Christopher Caputo, General Sales Manager, as well as Customer Services to firm up my payment. One may have the impression that a client advisor's (salesman's) job is just to sell the automobile but these gentlemen have been genuinely interested, dare I say invested, in how my experience was from start to finish and beyond. And if that isn't class, I don't know what is. Hear hear. More

This is my second used car purchase from this dealership This is my second used car purchase from this dealership and salesman. Dealership is wonderful to deal with and I had a lot of confidence in their s This is my second used car purchase from this dealership and salesman. Dealership is wonderful to deal with and I had a lot of confidence in their service department. When the time came to trade in my 2003 330xi, I knew I would buy another bmw and Wagner would be the only place I would go. Once again I bought from Donald Minnich and her was very honest and helpful. I felt I could trust him and I felt like he knows what I was looking for in a car. He spent a lot of time with me and I feel if I have a problem (which i don't expect) He will intervene for me. I would very much recommend this dealership and donald. More

This is the third vehicle we have purchased from Donald Minnich at Wagner BMW. They always treat us like family there and it was a pleasure to deal with both Donald and Chris on our most recent purchase. Minnich at Wagner BMW. They always treat us like family there and it was a pleasure to deal with both Donald and Chris on our most recent purchase. We got a good price on the purchase and on our trade-in. Donald followed up with us throughout the process and always made sure that our needs were taken care of. And they are not a high-pressure dealership like some other dealers I have dealt with in the past. I would highly recommend Wagner BMW and Donald Minnich if you are in the market for a BMW in Central Massachusetts. More

Donald Minnich was very personable and friendly. He helped me locate the exact car I wanted, keeping me informed of the process. Whenever I had a question he answered it promptly. This was my second l helped me locate the exact car I wanted, keeping me informed of the process. Whenever I had a question he answered it promptly. This was my second lease at Wagner BMW with Donald. I would do it again. More

Took my x5 in for service and decided to up grade to a new x3 the same day Both Don and the sales manager Chris walked us through the process with ease and simplicity. There were professional knowledgea new x3 the same day Both Don and the sales manager Chris walked us through the process with ease and simplicity. There were professional knowledgeable and helpful. I have purchased three cars with Donald and he personally makes buying an automobile a stressfree experience. I took delivery today and he spent the time to walk me through all the new features that were on my car and his patience and knowledge gave me the added confidence that once again I had made a good choice in sticking with Shrewsbury BMW. I think they have a great service department too!!! More

Excellant salesperson with great followup skills, friendliness and professionalism! 1st time BMW buyer and Donald walked me through the entire process from test driving the vehicle to actually drivi friendliness and professionalism! 1st time BMW buyer and Donald walked me through the entire process from test driving the vehicle to actually driving my new vehicle home. Strongly recommend him for any BMW needs. More

Even though I was about to buy 3rd BMW from Wagner I did not know the salesman who approached me as I walked into the showroom on a Saturday in June. As it turns out it was Gene Kalp. I discussed many dif not know the salesman who approached me as I walked into the showroom on a Saturday in June. As it turns out it was Gene Kalp. I discussed many differenct used/new car scenarios with Gene and he cut right through the delays and typical sales management tactics to answer my questions. In fact it was because of his tenacity and determination that I felt informed enough to trade in my 2008 for a 2011 3-Series. He made the deal happen. His repspect for the customer and his integrity were maintained at the highest possible levels throughout the transaction. The dealership is only as good as the Sales guy you are dealing with (even if you have a history with the dealership) and I am pleased to have met the right one :) More

This was the easiest buying experience I have ever had. I called sales person(Manny), told him I didn't want to waste time and that I wanted a bottom line on a certain used car. I told him the other car I I called sales person(Manny), told him I didn't want to waste time and that I wanted a bottom line on a certain used car. I told him the other car I was considering. He got back to me promptly with a fair and encouraged me to keep the dialog open. He also had sold the car to the original owner and was able to give me the full background on it. My wife and I went to the dealership the next evening. Manny wasn't there, but the sales manager, Brian Cho. He let us drive the car after the dealership was closed and very quickly got to a bottom line, fair offer for our used car. I knew it was a fair offer because I had done the research on line ahead of time. We signed the sales agreement that night (Thursday) and the dealership was able to have me pick up on Saturday. The pick up on Saturday went without a hitch, even thought I had lost the title for my trade-in. Manny did a good job of explaining the navigation, bluetooth integration and other features of the car to my wife in a way that she could understand. I also met with the business manager,Dan Staley, who took me thru the after market options for vehicle protection. It was very low key and he did a great job of explaining the benefits without making it a high pressure sale. I ended buying the wheel insturance and Simoniz treatment All in all, a great experience. I will buy my next BMW here. More

I have been a Wagner Mercedes customer for many years, I have been a Wagner Mercedes customer for many years, and so I expected a solid experience from Wagner BMW. Suffice it to say that Wagner BMW and D I have been a Wagner Mercedes customer for many years, and so I expected a solid experience from Wagner BMW. Suffice it to say that Wagner BMW and Donald Minnich, in particular, far exceeded my expectations. As the chief executive of a multinational company, I appreciate and understand the value of a straightforward sales process with an informative salesperson -- both of which Donald offered with expert ability. He answered all of my questions -- which led to an incredibly efficient experience -- ultimately leading to a quick, no-hassle sale. More