BMW of Shrewsbury

New car purchase I had a great experience with the purchase of a new X5 working with Chad Armstrong. He was knowledgeable and he listened to my needs. Once a decisio I had a great experience with the purchase of a new X5 working with Chad Armstrong. He was knowledgeable and he listened to my needs. Once a decision was made to purchase, Chad ushered me through the process and I am very happy with my experience. More

Easy Transaction I recently purchased a used BMW 5-series at this dealership with Chad acting as my sales representative. The test ride and purchase went smoothly and I recently purchased a used BMW 5-series at this dealership with Chad acting as my sales representative. The test ride and purchase went smoothly and Chad proved to be a friendly and helpful Client Advisor. More

great experience Had great experience purchasing car at BMW Shrewsbury with Chad Armstrong as my sales person. He was personable and was extremely knowledgable. He u Had great experience purchasing car at BMW Shrewsbury with Chad Armstrong as my sales person. He was personable and was extremely knowledgable. He understood what I was looking for and found just the car to meet my needs. The dealer pricing and trade in valuation were both very good. The car was to be registered in a family trust which as it turned out required that Chad spend an entire day visiting the RMV to accomplish it. It was above and beyond the call. He is committed to excellent customer service .I would recommend him and the dealer highly. More

Terrible experience The sales manager Brad was very nice, but he connected me with a terrible sales agent, Muhammad Mirazimi. His attitude was repelling, condescending, a The sales manager Brad was very nice, but he connected me with a terrible sales agent, Muhammad Mirazimi. His attitude was repelling, condescending, and unprofessional. More

The manager needs to be fired, if not this showroom is cars I did a quick scan of the reviews and found exactly what other 1 star reviews have stated. The people in this showroom show preferencial treatment, g I did a quick scan of the reviews and found exactly what other 1 star reviews have stated. The people in this showroom show preferencial treatment, guessing based on your looks, country of origin etc. Enter the showroom, I was treated like " ok you are here what do you need". I actually stay one hour away from the showroom, I was interested in one of the x3's that they had, called their customer service and they said today is month end we want you to come today and we will make it worth it for you, so I cancelled my plans and drove an hour to get the car. I test drove the car, the agent (Moises) who was showing the car to me was courteous and answered all my questions. I liked the car and wanted to get the car. The agent came back with a loan estimate based on the actual price on the website. I showed them the Edmunds regular selling price for this car and it was nearly 4k less than their asking price. I pointed this to them and also mentioned that they had specifically called me today (month end, labor day) so that they will get me a deal. The agent went to the manager twice and came back and said they cannot reduce a single penny. The third time, the manager walks towards me, slammed his card on the table in front of me, with anger on his face literally yelled " you want the car at that price this is my card, if not thank you" and went!! Another reviewer has mentioned the exact same thing happened to him as well ! There are many ways you can say you cannot reduce your price but that is not one way you want to be treated that too in a "BMW" showroom where they are generally known to treat their customers well! I even had my dad with me and not even that earned any respect! Good luck to everyone who work with this guy! More

Great service! Chad was awesome to work with! We purchased the car on Sunday and were able to pick it up, cleaned and ready to go on Monday. We had a great experien Chad was awesome to work with! We purchased the car on Sunday and were able to pick it up, cleaned and ready to go on Monday. We had a great experience! Looking forward to taking the car for maintenance there. More

Extremely Professional BMW Shrewsbury dealership is very well organized and well run. Chad is very professional and accommodating and best person to work with he made everyt BMW Shrewsbury dealership is very well organized and well run. Chad is very professional and accommodating and best person to work with he made everything seamless. I really appreciate his work. More

Subaru sale Chad was easy to work with and made the process seamless. He was upfront and straightforward and even delivered the car personally because we love abo Chad was easy to work with and made the process seamless. He was upfront and straightforward and even delivered the car personally because we love about an hour from Shrewsbury. Highly recommend him and his dealership. More

Nice simple and quick! Chad was were extremely professional and accommodating. Very simple process. Do your homework know exactly how much you want to pay for the car and Chad was were extremely professional and accommodating. Very simple process. Do your homework know exactly how much you want to pay for the car and ask for it! Done. Thanks Shrewsbury! More

Very poorly run operation Overall, this dealership and service center was much more organized and well run when Wagner owned it. Since it has changed hands, it has been on a st Overall, this dealership and service center was much more organized and well run when Wagner owned it. Since it has changed hands, it has been on a steady downward spiral over the last 2 years. I was in the area and stopped by several weeks ago to purchase some cleaning supplies for my cars, specifically the leather cleaning and conditioning wipes as well as the interior wipes. I questioned how old the ones were sitting on the counter of the parts department since they were encased in dust, and requested product from an unopened box. When I got home, which is not close to this dealership at all, they were all bone dry. Next, I made an appointment for my X3 three weeks ago, and have received countless reminders via text and email confirming my appointment listing ALL the services I requested which consisted of a vehicle check, fuel injector service, filter changes, wiper blade replacement, and an oil change - and requested a loaner so that I could get to work and make my early morning meetings. We arrived at the dealership this morning, and they had no idea why we were bringing the car in and stated that there was nothing requested in the way of service. Well, riddle me this; why were the service reminders on! When we presented one of the many "reminder" emails that listed the services I requested, we were again informed there wasn't anything scheduled except a vehicle check. Oh, and there wasn't a loaner available!! They did offer up an Uber ride up to 10 miles though! That was especially thoughtful when the hospital where I work is more than 25 miles away... I take pride in ownership of my 2 BMW's and I am sad that this dealership doesn't take the same pride in the brand, the customers, and paying attention to detail! A friend of mine just highly recommended Norwood BMW - I made an appointment with them, fingers crossed! More