BMW of Silver Spring

The best service! Exceptional is the only word that even comes close to describing my experience with Tae Yeon at BMW of Silver Spring! He made me feel at home and mad Exceptional is the only word that even comes close to describing my experience with Tae Yeon at BMW of Silver Spring! He made me feel at home and made the process so easy. His excellent customer service and great attentiveness to what I wanted were the best yet. He's just awesome!!! This was the best and smoothest purchase. Keep up the good work Tae. I also want to thank Tae for introducing me to Andrew in the finance dept. Who was also thorough and efficient by explaining everything and answering all my questions. If you are looking for a new car, I strongly urge you to consider a BMW from Silver Spring and to work with Tae. Thank you, Tae, for the most pleasant car shopping experience of my life! Eric S. More

Exceptional service Kristina Williams is the only reason why I continue to come to silver spring . She shows exceptional customer every time I bring my vehicle in . If sh Kristina Williams is the only reason why I continue to come to silver spring . She shows exceptional customer every time I bring my vehicle in . If she isn't there my vehicle doesn't stay . Highly highly recommend her ! More

Jai Jennings exceeds expectations! I have been a service customer for over 10 years and have always experienced great customer service starting with Joe Diss. When Jai took over as my I have been a service customer for over 10 years and have always experienced great customer service starting with Joe Diss. When Jai took over as my service advisor due to Joe's promotion I was hesitant about the kind of service I would receive. Jai has exceeded my expectations! He is efficient with returning customer calls and is fair with estimates as he has your best interest at heart. All I ask for is a service advisor who is truthful and trustworthy and Jai fits the bill! Much appreciated! More

Jai equals premium serivce I am a new owner to bmw. I came in for scheduled maintenance. Jai lived up to the luxury brand. My vehicle was ready before the time I gave. Also to m I am a new owner to bmw. I came in for scheduled maintenance. Jai lived up to the luxury brand. My vehicle was ready before the time I gave. Also to my surprise, my car was washed & vacuumed. I can't say thank you enough. More

Pleasant Experience! We visited BMW of Silver Spring last weekend for the first time. We dealt with Kailash Joshi, who was referred to us by the Costco Auto Buying progra We visited BMW of Silver Spring last weekend for the first time. We dealt with Kailash Joshi, who was referred to us by the Costco Auto Buying program. Kailash greeted us warmly and answered all our questions and helped us find the car with the desired options and color. He came with us for our test drive and showed us the practically useful features of the car. He explained the special services that BMW offered such as the BMW SOS service. Kailash is knowledgeable, courteous, and professional. We received a great deal on the car. He also set up an appointment with their BMW Genius staff, who gave us a detailed tutorial on how to operate all the technology features of the car. We highly recommend Kailash to potential BMW buyers. More

Accommodating service department I came in with a flat tire on my bmw x5 turns out i had a cracked wheel Brandi Rodgers was my service rep and handled the matter quickly i had my vehi I came in with a flat tire on my bmw x5 turns out i had a cracked wheel Brandi Rodgers was my service rep and handled the matter quickly i had my vehicle back on the road the next day. I will not take my vehicle to any other dealership. Great customer service!! More

Great Experience!!! Karen Herbert was friendly, responsive, and gave us the best deal in town! Her associate, John, was also very knowledgeable and very professional, sh Karen Herbert was friendly, responsive, and gave us the best deal in town! Her associate, John, was also very knowledgeable and very professional, showing us everything we needed to know with our new purchase. More

Jay Jennings The guy is an amazing ambassador for BMW of Silver Spring. He's the reason I recommend the service department over all others I the area. I've been dr The guy is an amazing ambassador for BMW of Silver Spring. He's the reason I recommend the service department over all others I the area. I've been driving BMWs for 25 years and he's one of best out there. I will say this. I bought my BMW from this dealer, when it was called Tischer. It was a less than satisfactory experience. So I can't say anything about buying from this dealer, but I know the service group is top notch. More

Purchase of a Vehicle In the absence of Andy, Karen Herbert stepped up and assisted me with completing my purchase of my vehicle. She managed to juggle her clients while a In the absence of Andy, Karen Herbert stepped up and assisted me with completing my purchase of my vehicle. She managed to juggle her clients while assisting others. More