BMW of Silver Spring

A really fun experience While we met many, our direct experience with Kailash, George, and Anthony made buying a car at BMW Silver Spring a real fun experience - Professiona While we met many, our direct experience with Kailash, George, and Anthony made buying a car at BMW Silver Spring a real fun experience - Professional, courteous, thorough, and welcoming. Kailash, was especially attentive to all our needs and his patience is commendable as we tested him through the numerous changes we made in the course of our negotiations to find the car we wanted across not only his inventory but others as well. Once the car was delivered I very much appreciated his follow up and invitations to return to him or his genius team for any additional training or questions. Terrific experience overall. More

Karen Herbert was a pleasure to deal with, Karen dealt with me on line, very professional and kept her word on the price, no games or changes. I would recommend her service to everyone. Karen dealt with me on line, very professional and kept her word on the price, no games or changes. I would recommend her service to everyone. More

Best car buying experience I have ever had This was by far the best experience I have ever had buying a car. Karen Herbert was my sales person. There were none of the traditional games that mos This was by far the best experience I have ever had buying a car. Karen Herbert was my sales person. There were none of the traditional games that most dealerships try to play. She was very easy to work out a deal with and did not try any pressure tactics to try and sell anything other than what I wanted. She was very friendly and professional, very easy to deal with. More

Great Customer Experience Karen Herbert of BMW of Silver Spring gave me the best buying experience I have ever had in purchasing a car. She instantly understood my needs, dril Karen Herbert of BMW of Silver Spring gave me the best buying experience I have ever had in purchasing a car. She instantly understood my needs, drilled down to what she had to offer that matched and worked with me to meet my price point. She went above and beyond to make sure that each step in the process was painless and efficient. More

Marvelous! Terrific experience in buying a car from BMW Silver springs . Right from the start Kailash took control of the potential purchase, with all the inform Terrific experience in buying a car from BMW Silver springs . Right from the start Kailash took control of the potential purchase, with all the information I needed to make an offer. The car (535 Xi) was a gem and I fell in love when I test drove it. He immediately followed up with a counter offer and we agreed to a price. He was very courteous and explained everything very well. I was treated professionally and the price of the car was very reasonable. Full disclosure of the cars history was offered to me which I was very pleased with. I never felt like they were being pushy or overly persistent about buying the car. I was also very pleased with the follow up phone calls after the purchase. This was the best car buying experiences I have ever had. More

This dealership made us feel special We spent about 6.5 hours at the BMW dealership with Karen Herbert, who is an amazing sales/client advisor! We never thought that spending that many ho We spent about 6.5 hours at the BMW dealership with Karen Herbert, who is an amazing sales/client advisor! We never thought that spending that many hours would be ok for us, but it was! Karen was great in answering all of our questions, we decided to buy a BMW X3 that day and trade both of our cars, which was a very complicated lengthy process, but she took care of everything for us! Besides, this dealership really takes care of you, they have nice comfy chairs in the waiting lounge, and they fed us some great food throughout the day! More

Amazing My experience was very pleasant , my sales person made a differcult time in my life easier to get through. From beginning to the end , she was well in My experience was very pleasant , my sales person made a differcult time in my life easier to get through. From beginning to the end , she was well informed about the CRV I was purchasing and was able to relate the information so that I was able to understand it. More