BMW of Silver Spring

Incredble experience I did not like my past experience with the previous dealer. I met with Mr Fastman. He took the time and listened to my lack of confidence with the pri I did not like my past experience with the previous dealer. I met with Mr Fastman. He took the time and listened to my lack of confidence with the prior dealer. I own 2 2015 BMW. Mr Fastman acted immediately. He introduced me to Mr Grant. Mr Grant walked outside with my wife and explained the service he was going to do with her 650i. Pointed out additional items and he was concerned with the fixing and doing the scheduled repairs. He did so much more than the scheduled repairs and was extremely concern about our customer experience. Mr did the same with my X5 After the service Mr Fastman made sure both my wife and I were extremely satisfied..They treated us as though they sold us the cars and we were part of their BMW family THANK YOU MR FASTMAN AND MR GRANT!!!!!!!! This is the dealership I will ALWAYS buy and service my BMWs More

very easy I called regarding a particular car shown in inventory on cars.com, and was randomly connected with Kailash Joshi. Kailash tracked down the car I was I called regarding a particular car shown in inventory on cars.com, and was randomly connected with Kailash Joshi. Kailash tracked down the car I was interested in, suggested other options I might like, and took me on a test drive, pointing out interesting features in the car I did not know about (and I had done my homework!). He was informative, patient, and engaging. Plus, he had a welcome sense of humor. What could easily have been a stressful and annoying process, Kailesh actually made fun. Kailesh lined everything up and I drove the car home that day. More

Excellent service! I ordered my car quite some time ago and due to a special ordered interior it was difficult to arrange with BMW headquarters. Through it all my sales I ordered my car quite some time ago and due to a special ordered interior it was difficult to arrange with BMW headquarters. Through it all my sales advisor caprice foster went above and beyond to make sure I got everything I wanted! She was one of the nicest and friendliest people I have met and I couldn't have asked to work with anyone better. She really did her best to make sure I was happy and my experience went as smooth as possible. More

Chris and George in Sales are meant for this business Wanted to purchase two new vehicles and customer service is 90% of what I look for in a dealer. Chris knew that I didn't have time to full around with Wanted to purchase two new vehicles and customer service is 90% of what I look for in a dealer. Chris knew that I didn't have time to full around with haggling so I gave him my bottom line and he told me if he could do it. Turned out we agreed on a price for my wife's X3 and I decided to get my M4 through them as well. George the sales manager was extremely friendly as well and both did whatever it took to make sure my wife and I were happy. Extremely pleasant experience, makes me not want to go to a different dealer/ car brand ever again! Thanks guys! More

First-class customer service, high efficiency and integrity I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a I have been fortunate to have Thomas Grant as my Service Advisor on my last three service visits to BMW Silver Spring. My most recent visit entailed a major repair to my adorable 328i and I was a bit torn between whether to proceed with the repair or trade in my car in for a newer model. Thomas ensured that I understood the Technician's mechanical diagnosis of the problem and he patiently explained the pros and cons of the options going forward. He diligently answered all my questions and did not pressure me toward a decision in one direction or another. After much deliberation, I concluded that it was best to repair my car now, and am at peace with my decision. Due to the complex nature of the work involved, the estimated completion date was realistic. The car was washed, vacuumed and ready as they promised - no false promises on their part. On a follow up visit, I appreciated their excellent commitment to their parts and service warranty. Many, many thanks, Thomas Grant and BMW Silver Spring for restoring my confidence in an auto repair shop. More

New BMW owner I purchased my car from Gustavo and had a great experience, thqnk you for your patience and your flexibility on making this deal. Great time and good I purchased my car from Gustavo and had a great experience, thqnk you for your patience and your flexibility on making this deal. Great time and good coffee also. More

Easy experience - Fair deal I was referred to BMW of Silver Spring and specifically Kailash Joshi by a friend. I’d been thinking about buying a BMW for years, but had not been t I was referred to BMW of Silver Spring and specifically Kailash Joshi by a friend. I’d been thinking about buying a BMW for years, but had not been to a dealership or even driven one recently. I didn’t make an appointment, but asked for Kailash when I arrived. Even though we had never met, he greeted me like an old friend and made time to hear what I was interested in to see if he could help. Having already done research online, I knew pretty much what I wanted already and shared the specs with Kailash. He quickly found a blue 328x with the right features on the lot and had someone pull it around while we talked. We went for a short test drive where he pointed out the features and explained some items I had not seen before. I was somewhat pressed for time that day so I thanked him and told him I would think about it and get back in touch with him soon. He gave me a printout for the car including all the options and the online price with discounts, but also indicated there might be some additional room to negotiate on price. I exchanged a few emails with him later that evening and shared my expectations on price. I agreed to come back the next day to see if we could reach a deal. When I arrived back at the dealership we picked up right where I left off and with little back and worth reached a final price within 30 minutes. I’ve been through experiences at other dealers where this process can take hours. I really appreciated his willingness to cut right to the chase and get me the best offer they could make. After that, I worked with the business manager to finalize the paperwork and a BMW genius to better explain the cars features and I was on my way. I don’t consider buying any car to be a fun experience, but this was the most straight forward and easiest experience I have ever had. I’ve only had the car a few days, but so far so good and I would definitely recommend Kailash Joshi and BMW of Silver Spring. More

Wonderful service I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process pa I have not had a better service experience. Silver spring has the most accommodating staff. Brandi Rodgers was my advisor and she makes the process painless. More

My Car Buying Experience BMW of Silver Spring offered me a pleasant car buying experience. My Sales Person, Perry Wright was courteous, well-informed, and very professional. BMW of Silver Spring offered me a pleasant car buying experience. My Sales Person, Perry Wright was courteous, well-informed, and very professional. I had a positive experience with the service department as well. Everyone on staff was very nice and welcoming. More