BMW of Silver Spring

Pleasant Car Buying Experience This dealership was our first stop for BMW, and we made a decision right there because of their reasonable price, honesty, and good customer service. This dealership was our first stop for BMW, and we made a decision right there because of their reasonable price, honesty, and good customer service. Kailashi Joshi was our sales person, and he listened to what we were looking for and built a right car for us. Overall process was smooth, and I can see that the dealership really tries to offer the best customer service throughout. I will probably come back here for our next car purchase. More

Excellent Thanks to Daniel Kim our new 2016 BMW 428i xDrive Convertible purchase was a hassle-free pleasant experience. In searching for the new model, there w Thanks to Daniel Kim our new 2016 BMW 428i xDrive Convertible purchase was a hassle-free pleasant experience. In searching for the new model, there weren’t too many available in the area. I contacted several dealerships in the area and Daniel was first to respond to my email inquiry. He was very straightforward and professional to my questions and needs. Having purchased numerous cars in the past, I really despised the usual sales pitch and haggling for price. Already having done my research, I knew exactly what I wanted and Daniel provided effortless service. I was in and out in no time with a great price, probably the easiest car purchase I’ve experienced. More

The Ultimate Service Advisor and Service Experience BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail t BMW's TeleService feature automatically relayed scheduled maintenance information directly from my car to BMW of Silver Spring. I received an e-mail to make an appointment, which took less than a minute. Upon visiting the service desk at the dealership the day of the appointment, Thomas Grant took care of all aspects of the visit with precision and skill. Servicing was completed in full before I expected. All of that merits that highest possible rating here on DealerRater, without at doubt. And as icing on the cake, BMW of Silver Spring provided me an i3 loaner car. Sweet! More

Negotiation without the "HAGGLING" I was pleased with the professionalism of my Client Adviser Karen Hubert, the Sales and Finance Managers and their concern for my time and money. I was pleased with the professionalism of my Client Adviser Karen Hubert, the Sales and Finance Managers and their concern for my time and money. More

Used car purchase Our experience at BMW of Silver Spring was outstanding! Karen Herbert was prompt, professional, and easy to deal with! I would highly recommend both Our experience at BMW of Silver Spring was outstanding! Karen Herbert was prompt, professional, and easy to deal with! I would highly recommend both her and BMW of Silver Spring to find the exact car for you! More

Excellent service! We came to check out a few new and not so new BMWs, and ended up buying a new Toyota Camry! We were very surprised and did not expect things to develo We came to check out a few new and not so new BMWs, and ended up buying a new Toyota Camry! We were very surprised and did not expect things to develop that way, but when Karen Herbert works with you, very good things happen! I don't know if the dealership is all that great, to be honest, as I have not dealt with them before. All I know is that when the time comes to get another car, I will make a call and arrange to meet Karen Herbert. I don't want to talk to anyone else. More

AMAZING SERVICE BRANDI RODGERS ROCKS! I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my fir I came in for my 10k service for my 2015 x5 and it was the best customer service experience also painless. This is my second bmw and i serviced my first at bmw of rockville after dealing with brandi rodgers i will never return! More

How to buy a BMW Our buying experience at BMW of Silver Spring was spectacular. Kailash Joshi, our experienced client advisor, was professional, thoughtful, and guide Our buying experience at BMW of Silver Spring was spectacular. Kailash Joshi, our experienced client advisor, was professional, thoughtful, and guided us through the necessary steps with speed. He found us the perfect car! This is our second favorable buying experience with Mr Joshi. Our first experience was so satisfactory that, when we needed a new BMW, we knew he was the one we wanted to buy it from. I recommend Kailash Joshi and BMW of Silver Spring to any friends wanting an excellent buying experience. Andrew, in finance did a fine job of moving us through, pleasantly. More

Excellent Buying Experience I had an awesome buying experience of BNW X3 28 from BNW of Silver Spring. From the start of the process till getting the vehicle checked out, Kailash I had an awesome buying experience of BNW X3 28 from BNW of Silver Spring. From the start of the process till getting the vehicle checked out, Kailash Joshi provided excellent customer service and guiding me to find the right vehicle with good deal. I was very happy after going through the procedure as I felt very satisfied and made a right choice. More

Exactly what we were looking for One of the best car buying experiences I have had. Easy, direct, and fun. We went in knowing exactly what we wanted to buy, and Sliver Spring made i One of the best car buying experiences I have had. Easy, direct, and fun. We went in knowing exactly what we wanted to buy, and Sliver Spring made it happen, and at the price we wanted. More