BMW of Silver Spring

Such a wonderful, hassle-free experience!!! I've bought a lot of cars over the years and this car buying experience was by far the best!!! I worked with Kailash Joshi, who was professional, att I've bought a lot of cars over the years and this car buying experience was by far the best!!! I worked with Kailash Joshi, who was professional, attentive, and knowledgeable. Kailash really took the time to understand what I was looking for in a new vehicle so he could deliver the car of my dreams! Never did I think that buying a car could actually be enjoyable!!! I went to the dealership one night after work not expecting to drive away with a new vehicle, but everything fell into place! They had the perfect car for me at their location. Without any games or hassle, I was given a great price and financing was secured quickly and with a great interest rate -- thank you Joanna McCarthy for your all of your help...you're amazing! If you are thinking about buying a new BMW, be sure to see Kailash Joshi at BMW of Silver Spring! He will make sure your car buying experience and your post-delivery experience are second to none! More

Amazing Experience - Best Prices/ Customer Service! I would absolutely recommend BMW Silver Spring. This is my second time getting a car there, I worked with Kailash and he is a professional, honest, an I would absolutely recommend BMW Silver Spring. This is my second time getting a car there, I worked with Kailash and he is a professional, honest, and realistic salesman. He made my car search very comfortable, and simple. Once we found the car I was looking for Kailash worked with me to get the best possible price. I also had the pleasure of working with the manager Michael Bolgar, he was extremely fair and helped contribute to my exceptional experience. If anyone is looking to buy / lease / trade in a car I would suggest that you head over to BMW Silver Spring! More

Competitive Price and Responsive Communications Daniel Kim of Silver Springs deserves a shout out. I was looking for a BMW, so I put a request for a quote out to several dealers near home/work NY/NJ Daniel Kim of Silver Springs deserves a shout out. I was looking for a BMW, so I put a request for a quote out to several dealers near home/work NY/NJ/CT (there are 18 in a 25 mile radius), however 8 I emailed never responded and the 2 I visited did not follow up with any of my unanswered questions. A number of them kept calling to come in to see their gorgeous BMWs even though I stated the model and options I wanted. I expanded the search radius, and found Silver Springs on AutoTrader. The prices were competitive to start and within a half hour of dropping a message for a quote, Daniel Kim emailed me. Daniel is your one stop shop. Needs will vary based on customer, but he is straight forward, responsive, respectful, and takes ownership. We discussed the model I wanted over email and phone and I really felt like working with someone who takes their customers seriously. Daniel got creative with the pricing, thinking about an upcoming promotion and how he could leverage it to get us to an agreeable number. When submitting the financing details, the site encryption was down. He acknowledged the issue, told me what his people were doing about and offered other ways to get the financing information. When you're buying something this expensive, you need to have value, but after that is fulfilled you want to be taken care of. If you live near Silver Springs, go to Silver Springs. If you live in NYC and can get down to Silver Springs, consider taking a drive down. I'm driving down to meet Daniel and pickup the car tomorrow. I'm super excited. More

Great customer service! I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pl I brought my car in for my first oil service and I had the best experience. The service department waits on you hand and foot. Brandi Rodgers was a pleasure to work with. Thanks! More

My BMW car experience I have recently purchased my 2015 BMW 528i from the BMW of Silver Spring. My sales person was Daniel Kim, He is good and honest sales person i have ev I have recently purchased my 2015 BMW 528i from the BMW of Silver Spring. My sales person was Daniel Kim, He is good and honest sales person i have ever seen. Daniel Kim helped to get the car which i was looking. Daniel Kim possess very high customer service skills which was so impressive. I been looking for the BMW car in and around, but once i came to BMW of silver spring and met Daniel i decided not to search anywhere. I would highly recommend my friends to purchase their dream car at BMW of Silver Spring and Daniel Kim as the sales person. As a customer i am 100% satisfied with the sales and service. More

My FIRST car buying experience was just so perfect! I was assisted by Mr. Kailash Joshi and I must say that he was so patient in going over every detail during my visit way past his working hours! He an I was assisted by Mr. Kailash Joshi and I must say that he was so patient in going over every detail during my visit way past his working hours! He and Andrew made the whole process go so well and seamlessly! I didn't expect my first car buying experience to be so smooth! With my new car and several questions on my mind, I just never hesitate to call them up and get even the silliest questions answered with a cheer! I would definitely not think twice before visiting them again. More

Excellent Exeprience-Certified BMW X5 Diesel We had a great experience at BMW of Silver Spring. We worked with Karen Herbert and she provided an exceptional experience for us. We ended up buyi We had a great experience at BMW of Silver Spring. We worked with Karen Herbert and she provided an exceptional experience for us. We ended up buying a vehicle that was not even listed as a result of Karen knowing the inventory and vehicles that were at the dealership. From initial contact,to the trade-in, to the final paperwork it was a great experience. They really valued our time and made accommodations for schedule changes. We have bought from 3 other BMW dealers in this area and I would rate BMW of Silver Spring and Karen Herbert at the top of the list. Even though it is over 50 miles away, we will be back when it is time to buy our next BMW. More

Top notch experience My wife and I Drove down from the NYC area to pick up a new car. The car was priced very competitively and we could not find a good deal as this in My wife and I Drove down from the NYC area to pick up a new car. The car was priced very competitively and we could not find a good deal as this in our area. Kailash Joshi made the whole process very easy and understandable. When we got to the dealership we were greeted by big hugs from him, and the whole time we were made to feel like family. Everything was explained to us in great detail and there was never a time where we felt like we were in the dark. Even Andrew from Finance was very patient with us, explained everything in detail and reviewed all the info with us. Dealing with Kailash and Andrew was an absolute pleasure, two top notch people. More

Great Service Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his Anthony Ross was great at addressing the service required on my vehicle and identify further maintenance required and promptly addressing it with his team. I would definitely recommend this dealership for service. More

Anthony Ross is a crooked service advisor I had a very disturbing experience with Anthony Ross at BMW of Silver Spring. I just bought my car last month and I bought the 1 year power train warr I had a very disturbing experience with Anthony Ross at BMW of Silver Spring. I just bought my car last month and I bought the 1 year power train warranty. my transmission is already slipping Andy engine is already knocking. He had the nerve to tell me I don't no if your going to be covered. I called to see if I can get a loaner while my car is in service. The reciptipnist said no problem at all. when I got to the dealership out my busy schedule Anthony Ross says No! The Loaner won't be available for two weeks. Are you kidding me? I have to get to work. The whole time he is just smirking and doesn't show any concern. He had the nerve to tell me take a taxi home. What kind of service is that. Very Bad Service!!! More