BMW of Silver Spring

Great I have always owned mercedes decided to try a BMW and my experience with Karen Herbert was great so I have turned to BMW !! She was very helpful and h I have always owned mercedes decided to try a BMW and my experience with Karen Herbert was great so I have turned to BMW !! She was very helpful and honest with her knowledge of the car she found what I wanted and carefully guided me along. I will recommend her as well as the dealership to others, thankyou karen More

Excellent Service Adviser Mr Kevin Hull, Service Adviser, @ BMW of Silver Spring has provided excellent customer service and repair coordination for the past 6 years. He assis Mr Kevin Hull, Service Adviser, @ BMW of Silver Spring has provided excellent customer service and repair coordination for the past 6 years. He assists me with minor maintenance, to the major repairs, of my vehicle. Recently, Kevin helped me when all of the tires were low with air; and, now he coordinates the warranty repair for the door locks on my certified BMW. The Dealership is responsive to my needs from the purchase of a vehicle to its maintenance and repair. I strongly recommend customers to utilize the expertise of the staff at this BMW location. Sincerely, V.Austin Loyal Customer More

Tae Yoon is an excellent sales associate Walked into BMW of Silver Spring on a random Saturday browsing with a mild interest in the 4 series and Z roadster. Tae immediately showed his willin Walked into BMW of Silver Spring on a random Saturday browsing with a mild interest in the 4 series and Z roadster. Tae immediately showed his willingness to help and answer all of my questions. He took the time to learn about my interest in my next car and to help me make my decision. Indeed, we test drove cars for a couple of hours until we ended up with my next car. He fought vigorously for me when negotiating a sales price with the sales manager and we finally closed a deal. He took time to come in on his day off to deliver my car to me and also stayed after hours to finish the paper work. I would recommend Tae to my closest family and friends because he treats you like family and goes over and beyond expectations to deliver quality customer service. More

PSHIELDS(DEFEND AND SERVE) ATTENTION!!!: The moment I walked into the BMW of Silver Springs dealership I could feel the warmth in the atmosphere of the salesmen assisting custo ATTENTION!!!: The moment I walked into the BMW of Silver Springs dealership I could feel the warmth in the atmosphere of the salesmen assisting customers. In particular, I want to comment on the phenomenal customer service provided by Ms. Caprice Foster. This was my second purchase from Caprice. At times I can be very indecisive but Caprice never appeared frustrated. Caprice allowed me to window shop, make selections and change my mind numerous of times. While, I was making my final decision, Caprice assisted several customers ---HER multitasking skills are OUTSTANDING. After many hours of deciding , I finally made the decision to purchase a larger model BMW as compared to my previous purchases in the past. Caprice went above and beyond the CALL OF DUTY to ensure I received the best deal. One of the many things that you will notice about Caprice is her overly charming personality. She is indeed a PRECIOUS GEM that’s RARE. My decision to purchase a vehicle from Caprice was like venturing to the mall and window shopping for that perfect outfit. I highly recommend Ms. Caprice Foster as your salesperson for your next BMW purchaseat BMW of SILVER SPRINGS. YOU CAN’T GO WRONG. Check the breakdown of Ms. Caprice Foster. C ARING ATTENTIVE P ATIENCE R EMARKABLE C HARMING E XQUISITE More

Excellent Service!!!! I just bought my BMW 528i x drive from BMW of Silver Spring. My buying experience was an excellent one. Kailash Joshi, Internet Client Adviser, was I just bought my BMW 528i x drive from BMW of Silver Spring. My buying experience was an excellent one. Kailash Joshi, Internet Client Adviser, was very honest and helpful during the whole process. He is knowledgeable professional who treated was with respect and guided through the selection and buying process of our first BMW. He has an eye for details and Truly A Gentleman, who I would recommend to all family and friends. Kailash goes over and beyond expectations to deliver quality customer service. More

New Car Purchase Very pleased with overall experience at BMW of Silver Spring after not a great experience with another dealer the last time. They helped me work out Very pleased with overall experience at BMW of Silver Spring after not a great experience with another dealer the last time. They helped me work out a good deal, offered me a good deal on my trade sight-unseen to save me the trip, and helped us work out Performance Center Delivery. Very pleased. More

Excellent Service Department I had to bring my 2011 335i M Sport Coupe in for a recall campaign. My service rep, Jose La Santa, provided exceptional service throughout the entire I had to bring my 2011 335i M Sport Coupe in for a recall campaign. My service rep, Jose La Santa, provided exceptional service throughout the entire service call. From initial drop off, to getting me a loaner car for the day, to providing me with periodic updates as to the progress of my vehicle, to pick up at the end of the day, Jose was there for me. Although my free maintenance days are over, I plan on returning to BMW of Silver Spring and Jose for my recommended maintenance. Thank you! Richard More

Awesome! I contacted BMW because I wanted to locate an X3 white BMW. I worked for the third time with Jacob Raykhel. He promptly located the vehicle for me, I contacted BMW because I wanted to locate an X3 white BMW. I worked for the third time with Jacob Raykhel. He promptly located the vehicle for me, exchanged a few telephone calls to confirm that he worked the numbers and that the payments were in my budget. I went with my husband to purchase the X3.. The first thing I did was drive the X3 and Jacob explained how to use the array of features in the car. After the test drive, since we loved the ride, Jacob put the numbers together and we started the final process of owning the car. The rest of the process, finances, etc, went quickly and smoothly. I will defiantly work with Jacob again and use BMW of Silver Spring. More

Great experience In the last year I have purchased a 640 convertible and an X5. Jacob Raykhel was my salesman and he treated me fairly and completely understood what In the last year I have purchased a 640 convertible and an X5. Jacob Raykhel was my salesman and he treated me fairly and completely understood what I was looking for. Kevin Hull has been my service advisor for many years and has always had my vehicle back when promised, with all work complete and the car clean and ready to go. I will continue to use BMW of Silver Spring for all my future BMW needs. More

Best Car Buying Experience EVER I just purchased a 2015 BMW x-5 from BMW Silver Spring and had a great experience. Caprice Foster was very attentive and responsive to my requirement I just purchased a 2015 BMW x-5 from BMW Silver Spring and had a great experience. Caprice Foster was very attentive and responsive to my requirements and I feel very confident that I got an EXCELLENT price!! This is my 5th BMW but my first from BMW Silver Spring; I decided to try them after having several very positive interactions with their service department. I highly recommend BMW Silver Spring for both service and sales. More