BMW of Silver Spring

Phenomenal Services Received from Thomas Grant The services I received from Thomas Grant at BMW Silver Spring can only be marked as phenomenal. I recently moved from another state and while I st The services I received from Thomas Grant at BMW Silver Spring can only be marked as phenomenal. I recently moved from another state and while I stayed at College Park during my first week, someone took the four tires and rims away from my 650i. So I went to this dealership for helps and Thomas approached me proactively and that's how my experience got started. My first impression of Thomas is that he is a very friendly and professional service manager, and this impression stayed and enhanced along with the service experience - Thomas oversaw the services required for re-installing the tires and rims, proactively suggested checking the suspension healthiness via the alignments, as well as coordinated the body shop for rocker paint repairing, plus the loaner vehicle. He also had the 10K service completed during the process. He put me at peace of mind throughout the duration and kept me updated on the task completions. He indeed did an exceptional job and my overall experience is very satisfied. I'd highly recommend Thomas Grant for your service needs. More

2015 BMW X5 I worked David Davila at this dealer for my new 2015 BMW X5 and he was exceptional. I am very satisfied with his professional services and his suppo I worked David Davila at this dealer for my new 2015 BMW X5 and he was exceptional. I am very satisfied with his professional services and his support made my job easier in the total transaction. I can never forget this wonderful purchase experience. -Anil More

My BMW328i xdrive I was a pleasure working Mr. Kah Zhou, I recently purchased a BMW328i xdrive and He is so helpful and so kind and knowledgable, thank also to Mr. Tae I was a pleasure working Mr. Kah Zhou, I recently purchased a BMW328i xdrive and He is so helpful and so kind and knowledgable, thank also to Mr. Tae Yeon. More

My 1st BMW Although I did buy my BMW 325is from BMW Silver Spring, my experience with Client Advisor, David Davila, was so positive I decided to give their servi Although I did buy my BMW 325is from BMW Silver Spring, my experience with Client Advisor, David Davila, was so positive I decided to give their service department a try. I could not be more pleased with how I have been treated by my Service Advisor, Thomas Grant. His personal touch and follow-up has made me a customer for life! More

Best BMW Service Center BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car is always fixed right the first time without a long wait. Thomas is friendly, professional and knowledgable and always makes sure my vehicle is ready as promised. He always ensures a great customer experience at each visit. More

Excellent X5 Lease Experience With Angela! I recently had the pleasure of working with Angela Decint to lease a 2015 X5 for pick up at BMW's Performance Delivery Center (PDC) in Spartanburg, SC I recently had the pleasure of working with Angela Decint to lease a 2015 X5 for pick up at BMW's Performance Delivery Center (PDC) in Spartanburg, SC. Angela was a pleasure to work with throughout the process. She was friendly, knowledgeable, and very responsive to my questions. She also communicated regularly with me as my vehicle progressed from order to build to delivery. As a result, all aspects of vehicle delivery were flawless. Angela knows her stuff, was great to work with, and made it one of the very best vehicle purchase experiences I've ever had. I highly recommend her! More

Top notch dealership in every aspect. Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a fe Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a few seals were leaking. Thomas filed a claim on my behalf with my extended warranty company and had the claim approved the same day. He kept me informed about everything that was going on,and gave me daily status updates. I got my car back, and it was cleaner than when I dropped it off and it was repaiered perfectly.To top it all off, I had a brand new 328xi as a loaner. This was the best service I experience I've ever had. Including when I owned a Mercedes. I cant recommend this dealership enough. PERFECT SERVICE!!!!! =) More

My 1st BMW experience I purchased my first BMW ever from David Davila at BMW Silver Spring. He was so polite, professional, and patient with me during the whole process. H I purchased my first BMW ever from David Davila at BMW Silver Spring. He was so polite, professional, and patient with me during the whole process. He was very thorough when he went over every detail of the car with me. He has even been very helpful when I have called him with questions about the features in my vehicle even months after the purchase. I highly recommend David if you are interested in purchasing a BMW. More

Customer service was far above expectations. Thomas M. Grant goes above and beyond for his customers. Anytime I bring the car in for service Thomas makes sure everything is properly taken ca Thomas M. Grant goes above and beyond for his customers. Anytime I bring the car in for service Thomas makes sure everything is properly taken care of. He makes me feel that taking care of my car and my needs is most important. Thomas is the reason I would buy another BMW at this location. Rita Burks More