BMW of Silver Spring

My 1st BMW Although I did buy my BMW 325is from BMW Silver Spring, my experience with Client Advisor, David Davila, was so positive I decided to give their servi Although I did buy my BMW 325is from BMW Silver Spring, my experience with Client Advisor, David Davila, was so positive I decided to give their service department a try. I could not be more pleased with how I have been treated by my Service Advisor, Thomas Grant. His personal touch and follow-up has made me a customer for life! More

Best BMW Service Center BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car BMW of Silver Spring is the best BMW service center in the region and Thomas Grant is the best service advisor. I'm always greeted promptly and my car is always fixed right the first time without a long wait. Thomas is friendly, professional and knowledgable and always makes sure my vehicle is ready as promised. He always ensures a great customer experience at each visit. More

My BMW328i xdrive I was a pleasure working Mr. Kah Zhou, I recently purchased a BMW328i xdrive and He is so helpful and so kind and knowledgable, thank also to Mr. Tae I was a pleasure working Mr. Kah Zhou, I recently purchased a BMW328i xdrive and He is so helpful and so kind and knowledgable, thank also to Mr. Tae Yeon. More

Excellent X5 Lease Experience With Angela! I recently had the pleasure of working with Angela Decint to lease a 2015 X5 for pick up at BMW's Performance Delivery Center (PDC) in Spartanburg, SC I recently had the pleasure of working with Angela Decint to lease a 2015 X5 for pick up at BMW's Performance Delivery Center (PDC) in Spartanburg, SC. Angela was a pleasure to work with throughout the process. She was friendly, knowledgeable, and very responsive to my questions. She also communicated regularly with me as my vehicle progressed from order to build to delivery. As a result, all aspects of vehicle delivery were flawless. Angela knows her stuff, was great to work with, and made it one of the very best vehicle purchase experiences I've ever had. I highly recommend her! More

Top notch dealership in every aspect. Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a fe Thomas provided the best service I've ever recieved. Ever. 5. Stars all the way. My car wouldn't start and I had it towed in. Starter was bad and a few seals were leaking. Thomas filed a claim on my behalf with my extended warranty company and had the claim approved the same day. He kept me informed about everything that was going on,and gave me daily status updates. I got my car back, and it was cleaner than when I dropped it off and it was repaiered perfectly.To top it all off, I had a brand new 328xi as a loaner. This was the best service I experience I've ever had. Including when I owned a Mercedes. I cant recommend this dealership enough. PERFECT SERVICE!!!!! =) More

My 1st BMW experience I purchased my first BMW ever from David Davila at BMW Silver Spring. He was so polite, professional, and patient with me during the whole process. H I purchased my first BMW ever from David Davila at BMW Silver Spring. He was so polite, professional, and patient with me during the whole process. He was very thorough when he went over every detail of the car with me. He has even been very helpful when I have called him with questions about the features in my vehicle even months after the purchase. I highly recommend David if you are interested in purchasing a BMW. More

Customer service was far above expectations. Thomas M. Grant goes above and beyond for his customers. Anytime I bring the car in for service Thomas makes sure everything is properly taken ca Thomas M. Grant goes above and beyond for his customers. Anytime I bring the car in for service Thomas makes sure everything is properly taken care of. He makes me feel that taking care of my car and my needs is most important. Thomas is the reason I would buy another BMW at this location. Rita Burks More

Great Buying Experience Patient, kind and totally customer focused buying experience. I would buy from BMW of Silver Spring if given the opportunity again. We love Lonnie Ove Patient, kind and totally customer focused buying experience. I would buy from BMW of Silver Spring if given the opportunity again. We love Lonnie Overby! More

Outstanding European Delivery experience with Kailash First time doing the European Delivery experience could be tricky, especially when you are also trying to get a good deal in the process. My sales adv First time doing the European Delivery experience could be tricky, especially when you are also trying to get a good deal in the process. My sales advisor (Kailash Joshi) made it extremely easy. We corresponded via email and agreed on a price ahead of time so as not to waste my time or his by having to go into the dealership to negotiate. He was open to listening to other offers I had received, and beat it. When we agreed on price and terms, I was in-and-out of the dealership in less than 20 minutes! That's unheard of. Quite frankly, I would not change anything about this sales experience with Kailash. He is a professional who is just trying to get his job done. He has personal experience in doing the euro delivery, and he knew exactly what to do in terms of paperwork and processing. He worked with me to secure the delivery date I wanted and that worked best for me. Without a doubt, I will be back to Kailash again in the future for my next BMW. If you're thinking of doing European Delivery, don't bother anywhere else. More