BMW of Silver Spring

Car Buying Experience Karen Herbert and Bulent Inal made our car buying experience painless and, to the extent possible, enjoyable!They were a pleasure to work with through Karen Herbert and Bulent Inal made our car buying experience painless and, to the extent possible, enjoyable!They were a pleasure to work with throughout the process. More

Exellent Experience This was my first experience purchasing a BMW, and I was very satisfied with the experience. Angela was able to answer all of my questions on the aut This was my first experience purchasing a BMW, and I was very satisfied with the experience. Angela was able to answer all of my questions on the automobiles I was considering. After selecting the vehicle, Angela and Bulent were upfront and open on pricing. After a little back and forth, we were able to agree on a price. Angela, Bulent and the finance staff, stayed late and picked me up after I completed the trade at another dealership. Overall, a very satisfying experience, and I would not hesitate to purchase from them again, or recommend them to others. More

Fabulous Experience Karen Herbert went above and beyond in helping me both with my X3 purchase as well as with follow up. Best and most comfortable experience I have ever Karen Herbert went above and beyond in helping me both with my X3 purchase as well as with follow up. Best and most comfortable experience I have ever had. Will definitely be buying my next BMW from her when the time comes and recommend her highly. More

Outstanding service, much appreciated. Thanks! This was my first purchase and service experience at BMW of Silver spring and they took great care of me. I will definitely be returning for service This was my first purchase and service experience at BMW of Silver spring and they took great care of me. I will definitely be returning for service and future purchases. Thanks Again! More

Kailash Joshi is amazing! After going to multiple dealers, we finally found Kailash at BMW Silver Spring. He is an honest, straightforward, no-nonsense salesman, with signific After going to multiple dealers, we finally found Kailash at BMW Silver Spring. He is an honest, straightforward, no-nonsense salesman, with significant experience. He patiently answered all of our questions, and had us meet with the floor manager to verify those answers. We got an excellent price, and Kailash completely set our minds at ease. We were very thankful to work with him. The other staff and managers who we met at BMW Silver Spring were also very friendly and helpful. Overall, our experience was a positive one. Moreover, they continue to provide us with support, now that we are enjoying our car. More

Great experience getting my new BMW inspected Kristina Williams is very throughout and helpful in explaining the inspection process and the general expected maintenance of my new BMW 328xi. Her co Kristina Williams is very throughout and helpful in explaining the inspection process and the general expected maintenance of my new BMW 328xi. Her communication was timely and professional. I plan on bringing my car back to BMW of Silver Spring for all of it's future maintenance needs! More

fun car buying experience IU decide to get a new car because my old one stop working on me. As soon as I showed up Tae greeted me and listened to my situation and Promised to IU decide to get a new car because my old one stop working on me. As soon as I showed up Tae greeted me and listened to my situation and Promised to meet my expectations. He knows about the cars and, unlike some dealers, he allows me to take my time to choose patiently without being pushy and making me feel like I was being hustled. By the time I decided, I felt like buying a BMW was the best decision I made this year. The General Manager and the financial advisor were very helpful and always willing to work with you and give the best deal. Tae willingness to help, his knowledge about the cars, his humor and people skill will make buying car a fun experience. More

Thomas provides superior customer service I have been working with Thomas Grant as my service representative at BMW of Silver Spring since I purchased my vehicle in 2012. It never ceases to a I have been working with Thomas Grant as my service representative at BMW of Silver Spring since I purchased my vehicle in 2012. It never ceases to amaze me that he always remembers my name, my preferences, and what I prefer to have done or not done to my vehicle. I recently took my car in for a minor problem that wound up taking longer to fix than expected. Thomas made sure that my car was returned to me by valet so that I wasn't inconvenienced and I was thrilled to see that he even had the dealership completely vacuum and clean the inside of my car. I've never had such excellent service anywhere else. I'm leaving the state shortly, which is a huge loss to me because if I had the choice I wouldn't take my vehicle anywhere else for service. I'm very impressed with Thomas and the entire staff at BMW Silver Spring. Can't recommend highly enough. More

Sale Experience at BMW of Silver Spring I found a very lightly used BMW 535iX listed on Auto Trader that was located at Silver Spring BMW. I live in Richmond, VA, so I called and spoke to K I found a very lightly used BMW 535iX listed on Auto Trader that was located at Silver Spring BMW. I live in Richmond, VA, so I called and spoke to Karen Herbert about the availability and particulars of the car. She was extremely friendly and informative so based on our conversation I drove to SP the next day to check out the car. It was all that it was advertised to be and I made a deal to buy the car. Karen expedited the closing on my new car so my friend who had driven me up to SP could leave on his drive back to Richmond early and beat the Friday afternoon traffic. I would highly recommend Karen and BMW of Silver Spring to anyone who is in the market to purchase a new or used BMW. More

Excellent experience - new car sales I recently purchased an X1 from MIKE MILLS. The entire experience was fabulous. He was very courteous, professional and extremely knowledgeable about I recently purchased an X1 from MIKE MILLS. The entire experience was fabulous. He was very courteous, professional and extremely knowledgeable about the vehicles he sells. Customer service is very important to me and Mike certainly delivers. The entire purchase process was seamless. I will definitely recommend Mike and BMW of Silver Spring. Thank you! More