BMW of Silver Spring

For lack of better word "EXCELLENT" This is the only place I take my car to for any type of service. My experience has not always been great that is until I started working with THOMAS G This is the only place I take my car to for any type of service. My experience has not always been great that is until I started working with THOMAS GRANT. Before I started working with Thomas I use to have to take my car in for one thing or another at the very least once a month and at times twice. I finally got fed up and contacted Mr. Ptak. The amazing thing about Thomas is that he is not just only the BEST but he is also very sincere, honest, and reliable. I can always count on him to do what he said he would. He helps me prioritize what needs to be done and best of all I only have to take my car in for maintenance and my bill is very much manageable. It use to be whenever I went my bill was nothing less than $700. Now it's a fraction of that and less frequent. Thomas, truly and sincerely I thank you. I appreciate your attention to details, and your dedication. Thanks to you, I will never have to take my car to any other dealership. I trust that you always have my back and I drive with confidence knowing that whatever needed to be taken care of has. Thank you and it is a great pleasure working with you Meron More

Fantastic Service each time I'm normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I've had to come in for minor I'm normally not one to write reviews, however, I think Thomas Grant should be recognized for his excellent service! I've had to come in for minor service work three times in the past 6 months (not fun or ideal), each time Thomas has been MORE than accommodating to my needs. Being in sales myself, I know how important a first impression can be, Thomas is an excellent representation of what an advisor should be. I'll for sure make sure all of my friends and family who own BMW's, see Thomas when coming in for service needs. Very well done BMW of Silver Spring. V/R, Doug Smith More

Purchase of 2014 X5 Just completed another very successful transaction at BMW of Silver Spring- Mileone. Lonnie Overby and Joanna McCarthy were absolutely fantastic to de Just completed another very successful transaction at BMW of Silver Spring- Mileone. Lonnie Overby and Joanna McCarthy were absolutely fantastic to deal with. Michael Bolgar, new sales manager, cold called me about trading in my 2011 X5 an d we visited only once, he located a new X5 for me in what seemed to be days time, arranged the transaction and turned to lead over to Lonnie. Lonnie was more than courteous and knowledgeable , in fact I arrived more than 45 minutes early on delivery day and he wasn't rattled at all, made a few time adjustments in his schedule and attended to my business. Joanna in Accounting had all of the paperwork ready and available, all approvals in h and, transfer of my tags, insurance, etc. This was by far the smoothest and least time consuming vehicle purchase I can remember. I wholeheartedly would recommend BMW of Silver Spring to anyone, sales and service is just fantastic. Thank you again. More

Kailash Joshi is the best! Kailash Joshi and Joe Diss are two of the most customer service friendly people I've ever met at an automobile dealership. Hands down!! Joe Diss was i Kailash Joshi and Joe Diss are two of the most customer service friendly people I've ever met at an automobile dealership. Hands down!! Joe Diss was instrumental in my return to BMW Silver Spring because of the excellent care I received while having my car serviced after a different area dealership totally did me, my certified mechanic, and my 330ic wrong. He picked up the slack for the BMW brand, installed me in a rental vehicle, and fixed the car in what became a painless transaction for me. I told him then that I would definitely purchase my next car from BMW Silver Spring so...when my car next required service, I decided it was time to make a change. While my car was being serviced, I looked on the website and saw something else I liked, sent an email inquiry and received an IMMEDIATE RESPONSE from Kailash Joshi. We set up a meeting for the following morning. He is a people person and treated me very well. It was a very smooth transaction and I know that he's the kind of BMW representative that will be there when and if I have a question. I suspect I'll be buying my cars from him for as long as I can drive and he remains in the business. I'd also like to mention Andrew from the finance department (I cannot remember his last name - I'm sorry). He very patiently explained all of my options when we entered the paperwork phase and also the General Manager (who's name I cannot remember) took the time to come say hello and have a conversation when I'm sure her desk is full. Now, you may say "well, that's what people are supposed to do when you're buying a car from them" and you would be right but very surprised at how many people at other dealerships don't treat you well and could care less about you regardless of your purchasing intentions. Do yourself a favor and get your next car from BMW Silver Spring. I'm now the proud owner of a 2011 Platinum Bronze 328 hard-top convertible. Now that's the way to start the summer. More

Amazing experience Over at BMW of Silver Spring, I have the pleasure of having the service rep. Thomas Grant. On regular trips to the dealer for service I am always gree Over at BMW of Silver Spring, I have the pleasure of having the service rep. Thomas Grant. On regular trips to the dealer for service I am always greeted properly and in a timely famous. His goal to give me amazing service is always achieved. For other BMW owners I would highly recommend not only this center but Thomas Grant as your rep. He is more then willing to go above and beyond what needs to be met to have your service experience an enjoyable one. You will not be disappointed. More

Dealer Rating I am providing an outstanding rating for my recent BMW car buying experience. I would like to thank Kailash Joshi, my sales person, from BMW of Silve I am providing an outstanding rating for my recent BMW car buying experience. I would like to thank Kailash Joshi, my sales person, from BMW of Silver Spirng, Maryland. From the beginning of the buying process, Kailash was very helpful and friendly. I used the TRUECar Service from the Pentagon Federal Credit Union and was quoted a very fair price for my 2014 328xi S BMW. After I made an offer for the car, Kailash was able to provide me with a price that we both agreed upon. It was very helpful to secure the price of the car before arriving at the dealership. This gave me a chance to get all of my paperwork together. Kailash also helped me save $1500 with a promotion from USAA. Additionally, Kailash matched my trade-in quote from Carmax for my 2011 Ford Fusion. These savings made a big difference in the final purchase. I would recommend Kailash and BMW of Silver Spring, Maryland to anyone in the market for a new BMW. The overall buying experience was pleasant and stress free. Kailash will work with you to make sure you get the car you want at a fair price while providing excellent customer service. Thank you, Bob and Mary Joan More

Outstanding service and awesome sales experience. I recently purchased a Certified Pre-owned BMW from BMW of Silver Spring. I was referred to Karen Herbert by my daughter who also purchased a car. K I recently purchased a Certified Pre-owned BMW from BMW of Silver Spring. I was referred to Karen Herbert by my daughter who also purchased a car. Karen’s experience and knowledge of the BMW brand was evident from the beginning, she answered all my questions and provided all the information I had requested which definitely helped in making my decision. The whole buying experience at BMW of Silver Spring was a very pleasant one, it is clear to me that they value their customers very highly. The car was delivered in outstanding condition and the minor issues that were brought up to Karen’s attention were quickly addressed and resolved. This was definitely the best car buying experienced I have had in a long time. I highly recommend this dealership; ask for Karen, you won’t be disappointed. By the way I love my X5. More

Amar Reddy Patlolla Great service! The sales person Kailash Joshi was very professional and polite. He make sure all my needs were met and questions answered. Even the pa Great service! The sales person Kailash Joshi was very professional and polite. He make sure all my needs were met and questions answered. Even the paperwork processing was faster and more efficient than at other stores. I bought a certified car at this dealership ,had a very good experience with their sales department. Highly satisfied with Kailash work and deal for the car. i strongly Recommend BMW silver Spring and Kailash Joshi . More

I drove from Connecticut to pick up my car! Dave spent a good 30 minutes with me on the phone trying to locate the car I wanted. He finally found it and the price was right. I drove my then cu Dave spent a good 30 minutes with me on the phone trying to locate the car I wanted. He finally found it and the price was right. I drove my then current leased BMW to the dealership in Maryland and turned it in and drove back in my new leased BMW. Everything was seamless. All the paperwork was done ahead of time over email and all I had to do was sign the documents. Dave spent a good hour going over all the features on my car and made sure I understood what they all did. Even though I live 4 hours away, when my current lease is up in three years, I will be back for another car. Thanks for making this such a pleasurable car buying experience! More

Great Experience The staff at the dealership is courteous. You feel welcomed when you walk in the door. Mr.Overby is knowledgeable about the product. He did not keep m The staff at the dealership is courteous. You feel welcomed when you walk in the door. Mr.Overby is knowledgeable about the product. He did not keep me waiting for a long period of time. Would purchase from him again. More