BMW of Silver Spring

Amar Reddy Patlolla Great service! The sales person Kailash Joshi was very professional and polite. He make sure all my needs were met and questions answered. Even the pa Great service! The sales person Kailash Joshi was very professional and polite. He make sure all my needs were met and questions answered. Even the paperwork processing was faster and more efficient than at other stores. I bought a certified car at this dealership ,had a very good experience with their sales department. Highly satisfied with Kailash work and deal for the car. i strongly Recommend BMW silver Spring and Kailash Joshi . More

I drove from Connecticut to pick up my car! Dave spent a good 30 minutes with me on the phone trying to locate the car I wanted. He finally found it and the price was right. I drove my then cu Dave spent a good 30 minutes with me on the phone trying to locate the car I wanted. He finally found it and the price was right. I drove my then current leased BMW to the dealership in Maryland and turned it in and drove back in my new leased BMW. Everything was seamless. All the paperwork was done ahead of time over email and all I had to do was sign the documents. Dave spent a good hour going over all the features on my car and made sure I understood what they all did. Even though I live 4 hours away, when my current lease is up in three years, I will be back for another car. Thanks for making this such a pleasurable car buying experience! More

Great Experience The staff at the dealership is courteous. You feel welcomed when you walk in the door. Mr.Overby is knowledgeable about the product. He did not keep m The staff at the dealership is courteous. You feel welcomed when you walk in the door. Mr.Overby is knowledgeable about the product. He did not keep me waiting for a long period of time. Would purchase from him again. More

Got my BMW I called to ask about the availability of a BMW I was interested in and Lonnie was very helpful on the phone. I drove in and 2 hrs later I was driving I called to ask about the availability of a BMW I was interested in and Lonnie was very helpful on the phone. I drove in and 2 hrs later I was driving my BMW. I was happy. More

Silver Spring BMW Star Salesperson I am from Annapolis and initially went to the Annapolis BMW dealership to lease a new BMW. Due to problems with the sales staff at this location, I c I am from Annapolis and initially went to the Annapolis BMW dealership to lease a new BMW. Due to problems with the sales staff at this location, I contacted Kailash Joshi at the Silver Spring location via a phone call. Kailash was very helpful over the phone and encouraged me to come to dealership to view a blue X3 that met the parameters I was seeking. When I arrived at the dealership, the car was present as promised. I also asked to see a black X3 as well and we priced out both cars. Kailash was patient with my inability to decide between the two cars over the next few days. Ultimately I chose the black car (not the color car I had called about) and was very happy with my decision. Kailash was pleasant to work with and strived to meet all my requests including different color mats for the interior of the car. After my experience at my local dealership being so negative, it was well worth the drive to Silver Spring for professional and pleasant service. Thanks Kailash! More

Great Service The people there were very professional. For an example they were courteous. The service was great, and I never visited a dealership with this level o The people there were very professional. For an example they were courteous. The service was great, and I never visited a dealership with this level of professionalism. More

Friendly Customer Service Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the service. Thanks Thomas. More

Great experince I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the mo I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the most friendly person I ever met. I know he's tired and busy and dispite that he will treat you like you were he's brother. He's always accommodating with whatever needs you have. I love going to this facility - they know how to treat you! More

The Service Star at BMW of Silver Spring I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on coming back because Thomas Grant really takes care of all my car needs even when my concerns are unfounded. He listens to me and answers all my questions promptly. His attention to detail and his stellar customer service makes me want to go there just to be treated well. His smile is always present regardless of the busy morning rush. I wish I could reward him myself!!!!! More

Consistent Outstanding Customer Service is a Rare Find! I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. Wh I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. While I have had the opportunity to service both cars at more convenient locations from time to time, I have elected to make the trip to Silver Spring. I make the trip because the culture across the board of this dealership from check in to check out (sales and service) is one of "consistently delighting" the customer. They always make me feel like I am the most important customer in the showroom and that is special. I have considered purchasing other cars I like, but because of the service I receive at BMW of Silver Spring, it makes me lean toward staying in a BMW. This organization is a very rare find! More