BMW of Silver Spring

Purchase of 2014 X5 Just completed another very successful transaction at BMW of Silver Spring- Mileone. Lonnie Overby and Joanna McCarthy were absolutely fantastic to de Just completed another very successful transaction at BMW of Silver Spring- Mileone. Lonnie Overby and Joanna McCarthy were absolutely fantastic to deal with. Michael Bolgar, new sales manager, cold called me about trading in my 2011 X5 an d we visited only once, he located a new X5 for me in what seemed to be days time, arranged the transaction and turned to lead over to Lonnie. Lonnie was more than courteous and knowledgeable , in fact I arrived more than 45 minutes early on delivery day and he wasn't rattled at all, made a few time adjustments in his schedule and attended to my business. Joanna in Accounting had all of the paperwork ready and available, all approvals in h and, transfer of my tags, insurance, etc. This was by far the smoothest and least time consuming vehicle purchase I can remember. I wholeheartedly would recommend BMW of Silver Spring to anyone, sales and service is just fantastic. Thank you again. More

Dealer Rating I am providing an outstanding rating for my recent BMW car buying experience. I would like to thank Kailash Joshi, my sales person, from BMW of Silve I am providing an outstanding rating for my recent BMW car buying experience. I would like to thank Kailash Joshi, my sales person, from BMW of Silver Spirng, Maryland. From the beginning of the buying process, Kailash was very helpful and friendly. I used the TRUECar Service from the Pentagon Federal Credit Union and was quoted a very fair price for my 2014 328xi S BMW. After I made an offer for the car, Kailash was able to provide me with a price that we both agreed upon. It was very helpful to secure the price of the car before arriving at the dealership. This gave me a chance to get all of my paperwork together. Kailash also helped me save $1500 with a promotion from USAA. Additionally, Kailash matched my trade-in quote from Carmax for my 2011 Ford Fusion. These savings made a big difference in the final purchase. I would recommend Kailash and BMW of Silver Spring, Maryland to anyone in the market for a new BMW. The overall buying experience was pleasant and stress free. Kailash will work with you to make sure you get the car you want at a fair price while providing excellent customer service. Thank you, Bob and Mary Joan More

Outstanding service and awesome sales experience. I recently purchased a Certified Pre-owned BMW from BMW of Silver Spring. I was referred to Karen Herbert by my daughter who also purchased a car. K I recently purchased a Certified Pre-owned BMW from BMW of Silver Spring. I was referred to Karen Herbert by my daughter who also purchased a car. Karen’s experience and knowledge of the BMW brand was evident from the beginning, she answered all my questions and provided all the information I had requested which definitely helped in making my decision. The whole buying experience at BMW of Silver Spring was a very pleasant one, it is clear to me that they value their customers very highly. The car was delivered in outstanding condition and the minor issues that were brought up to Karen’s attention were quickly addressed and resolved. This was definitely the best car buying experienced I have had in a long time. I highly recommend this dealership; ask for Karen, you won’t be disappointed. By the way I love my X5. More

Amar Reddy Patlolla Great service! The sales person Kailash Joshi was very professional and polite. He make sure all my needs were met and questions answered. Even the pa Great service! The sales person Kailash Joshi was very professional and polite. He make sure all my needs were met and questions answered. Even the paperwork processing was faster and more efficient than at other stores. I bought a certified car at this dealership ,had a very good experience with their sales department. Highly satisfied with Kailash work and deal for the car. i strongly Recommend BMW silver Spring and Kailash Joshi . More

I drove from Connecticut to pick up my car! Dave spent a good 30 minutes with me on the phone trying to locate the car I wanted. He finally found it and the price was right. I drove my then cu Dave spent a good 30 minutes with me on the phone trying to locate the car I wanted. He finally found it and the price was right. I drove my then current leased BMW to the dealership in Maryland and turned it in and drove back in my new leased BMW. Everything was seamless. All the paperwork was done ahead of time over email and all I had to do was sign the documents. Dave spent a good hour going over all the features on my car and made sure I understood what they all did. Even though I live 4 hours away, when my current lease is up in three years, I will be back for another car. Thanks for making this such a pleasurable car buying experience! More

Great Experience The staff at the dealership is courteous. You feel welcomed when you walk in the door. Mr.Overby is knowledgeable about the product. He did not keep m The staff at the dealership is courteous. You feel welcomed when you walk in the door. Mr.Overby is knowledgeable about the product. He did not keep me waiting for a long period of time. Would purchase from him again. More

Got my BMW I called to ask about the availability of a BMW I was interested in and Lonnie was very helpful on the phone. I drove in and 2 hrs later I was driving I called to ask about the availability of a BMW I was interested in and Lonnie was very helpful on the phone. I drove in and 2 hrs later I was driving my BMW. I was happy. More

Silver Spring BMW Star Salesperson I am from Annapolis and initially went to the Annapolis BMW dealership to lease a new BMW. Due to problems with the sales staff at this location, I c I am from Annapolis and initially went to the Annapolis BMW dealership to lease a new BMW. Due to problems with the sales staff at this location, I contacted Kailash Joshi at the Silver Spring location via a phone call. Kailash was very helpful over the phone and encouraged me to come to dealership to view a blue X3 that met the parameters I was seeking. When I arrived at the dealership, the car was present as promised. I also asked to see a black X3 as well and we priced out both cars. Kailash was patient with my inability to decide between the two cars over the next few days. Ultimately I chose the black car (not the color car I had called about) and was very happy with my decision. Kailash was pleasant to work with and strived to meet all my requests including different color mats for the interior of the car. After my experience at my local dealership being so negative, it was well worth the drive to Silver Spring for professional and pleasant service. Thanks Kailash! More

Great Service The people there were very professional. For an example they were courteous. The service was great, and I never visited a dealership with this level o The people there were very professional. For an example they were courteous. The service was great, and I never visited a dealership with this level of professionalism. More

Friendly Customer Service Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the Thomas has always been more than just a service advisor. He always greets me like a friend and goes an extra mile to make sure I'm satisfied with the service. Thanks Thomas. More