BMW of Silver Spring

The Service Star at BMW of Silver Spring I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on I have a BMW service center much closer to my residence, but I come to BMW of Silver Spring since they won me over more than 5 years ago. I keep on coming back because Thomas Grant really takes care of all my car needs even when my concerns are unfounded. He listens to me and answers all my questions promptly. His attention to detail and his stellar customer service makes me want to go there just to be treated well. His smile is always present regardless of the busy morning rush. I wish I could reward him myself!!!!! More

Great experince I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the mo I am a very busy person and taking the car to dealer is never a fun thing to do. I am fortunate to have Thomas Grant as my service writer. He's the most friendly person I ever met. I know he's tired and busy and dispite that he will treat you like you were he's brother. He's always accommodating with whatever needs you have. I love going to this facility - they know how to treat you! More

Consistent Outstanding Customer Service is a Rare Find! I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. Wh I have been a customer of BMW of Silver Spring for several years and two cars. I purchased both from this dealership and have serviced both here. While I have had the opportunity to service both cars at more convenient locations from time to time, I have elected to make the trip to Silver Spring. I make the trip because the culture across the board of this dealership from check in to check out (sales and service) is one of "consistently delighting" the customer. They always make me feel like I am the most important customer in the showroom and that is special. I have considered purchasing other cars I like, but because of the service I receive at BMW of Silver Spring, it makes me lean toward staying in a BMW. This organization is a very rare find! More

BMW 4 Series purchase Smooth transaction, might have spend 5 hours overall to close the deal and get the delivery. Little unhappy with the way the finance manager(Andrew Li Smooth transaction, might have spend 5 hours overall to close the deal and get the delivery. Little unhappy with the way the finance manager(Andrew Lippincott) dealt with me to answer my questions on the day of delivery. More

Mr Enrique Sanchez Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the Mr. Thomas Grant is by far one or the best service representatives that I ever had to work with. There are several BMWs dealers in MD, but besides the excellent service Mr. Grant is the main reason why I choose this BMW dealer in the state of Maryland. More

2014 328 xDrive Sedan My very recent BMW purchase was on April 8th 2014 and my total experience was excellent! I first inquired about the availability of a 3Series sedan a My very recent BMW purchase was on April 8th 2014 and my total experience was excellent! I first inquired about the availability of a 3Series sedan at BMW of Silver Spring and was promptly contacted by Kailash Joshi, who listened to the description of the features, color, and style car I was interested in. Kailash arranged an appointment for me to come at my convenience to view the cars that matched my specifications. Over the years, dealing with car salesmen hasn't been high on my list of things to do. However, after speaking briefly with Kailash, I felt very comfortable with his demeanor and I looked forward to my car buying appointment. I was not disappointed! Not long after arriving at BMW of Silver Spring, I was on my way home with my new BMW! The entire process including looking at and testing driving the vehicle, pricing and the explanation along with demonstration of the features on new BMWs today was handled efficiently and professionally. I would definitely recommend to anyone interested in purchasing a BMW to go to BMW of Silver Spring and see my salesman, Kailash Joshi. More

428i Purchase from Silver Spring BMW. Make sure to ask for Kailash Joshi. I was looking for a new car, but was not looking forward to dealing with a car salesman. An acquaintance of mine Make sure to ask for Kailash Joshi. I was looking for a new car, but was not looking forward to dealing with a car salesman. An acquaintance of mine told me to ask for Kailash. From the very beginning he was very attentive in finding out what type of car I was looking for. The whole car buying experience was smooth and not stressful at all. He did not push me towards anything I didn't want. Also he gave me periodic updates on my car and an accurate time that my car would arrive. I would highly recommend this dealership and Kailash. More

2011 BMW 535xi I just purchased a 2011 BMW 535xi from BMW of Silver Spring and I could not be happier with the entire buying process. I was recommended to this deale I just purchased a 2011 BMW 535xi from BMW of Silver Spring and I could not be happier with the entire buying process. I was recommended to this dealership by my Credit Union and I was very happy with the service and what I got for my trade. I am normally very apprehensive of the car buying process. The sales team helped me to feel at ease and not like they were trying to squeeze every dollar out of me that they could. I test drove the vehicle and knew this would probably be the one I get if my husband approved of the car. When my husband drove the car and looked it over from top to bottom he was sold on it too. This was the best experience I ever had purchasing a car. Mr. Joshi was a very nice and friendly sales man. I would recommend family and friends to come and check out their vehicles. More

Could not possibly be more satisfied!!! I just purchased a 2014 BMW 535i from BMW of Silver Spring and I could not be happier with the entire buying process. I used USAA's car buying program I just purchased a 2014 BMW 535i from BMW of Silver Spring and I could not be happier with the entire buying process. I used USAA's car buying program, so there was no need to negotiate and I was very happy with what I got for my trade. I am normally very apprehensive of the car buying process. The sales team helped me to feel at ease and not like they were trying to squeeze every dollar out of me that they could. I test drove several vehicles in the 5 series lineup. When I figured out what I wanted, the exact vehicle wasn't available at that time. Mike Bolgar found the exact car I was looking for at the port of New York/New Jersey. He ordered it for me. I mean, this is the exact car I wanted and he found it. The color, the interior, all of the options and packages I wanted and none of the options I didn't want. Upon delivery, my salesman, Mike Katzemburg (Yes, everyone there is named Mike), spent about an hour with me going through the car. He set up my Sirius subscription, walked me through the technical details of the car. This sales team did not just want to sell me a car. They wanted me to be happy with my car and my experience. I'm glad to say that I was. I'd recommend this dealership to anyone interested in becoming a BMW owner. And, the car. I don't even need to say, but I love it! More

One of The Best Service Advisor! I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you I would recommend Thomas Grant who provides excellent client service for BMW dealership in Silver Spring. He goes extremely out of his way to help you with what you need for your car. He always follow up on the status of your car and is very pleasant to talk to and make you feel at home as he takes pride in his job. More