BMW of Silver Spring

Excellent service and customer relationship as always Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service per Out of all the BMW service centers in my immediate area, I would say that BMW of Silver Spring far surpasses every one of them in terms of service performance, customer relations and overall satisfaction with the entire service experience. Thomas Grant is as good as it gets. Highly recommended! More

I had the pleasure of working with Karen Herbert; courteous, professional, and friendly are just three of the words I can use to describe her. The entire experience was easy and hassle-free, from the courteous, professional, and friendly are just three of the words I can use to describe her. The entire experience was easy and hassle-free, from the initial test drive to the completion of the paperwork, and Ms Herbert went to great trouble to find me the vehicle I wanted and have it shipped from another dealer. I've already recommended her and the dealership to friends, and will continue to do so. More

Client Advisor Mr. Lonnie Overby was friendly and pleasant. Since we had a complicated trade in situation he showed a lot of patience to help my daughter and me choose the car first and later in arra pleasant. Since we had a complicated trade in situation he showed a lot of patience to help my daughter and me choose the car first and later in arranging car purchase (BMW 335 ix, 2011) under conditions that would be acceptable to us. Also, Finance Manager Ms. Joanna McCarthy was expeditious and friendly in finalizing the car purchase. Overall, it took quite a bit of time but it was worth it. More

Overall an amazing experience. I worked with Kailash Overall an amazing experience. I worked with Kailash Joshi (Client Advisor) who was extremely friendly, knowledgable, and able to answer/explain e Overall an amazing experience. I worked with Kailash Joshi (Client Advisor) who was extremely friendly, knowledgable, and able to answer/explain everything I asked. He was very open and honest about everything and I never once felt like I was being pressured into anything. During the entire leasing process he was very organized and used every minute I was in the building efficiently. I really hope once my lease expires that I get to work with Kailash again. On the financial end of things, I worked with Joanna McCarthy (Finance Manager). I have never been involved in such a quick and efficient lease/purchase in my life! Joanna predicted almost all of my questions and explained everything in such a way that anyone could understand, gave me great advice about leasing, and got me out the door and into my new car in record time. Both Kailash and Joanna are true professionals and everyone in the dealership seemed extremely friendly. They most likely got a customer for life out of me. More

This was the best overall car buying process I have ever experienced. I worked with Kailash Joshi who is an outstanding client advisor. Usually, in many dealers today, the sales people have a very difficu experienced. I worked with Kailash Joshi who is an outstanding client advisor. Usually, in many dealers today, the sales people have a very difficult time answering questions because they have very little detailed information about the cars they are selling. Kailash is the opposite. He is extremely knowledge about every functioning detail of the car he is offering yet maintains a sense of humor and is never arrogant or pushy. He is a true pro using a truly professional and open process to make your experience as easy and enjoyable as possible. Kailash never allowed for much wait time during his process and was able to move me through the various purchasing steps very smoothly and without delays. I would recommend Kailash to anyone interested in BMW. Additionally, I worked with Andrew Lipincott, who was the finance manager. Andrew was also extremely professional, knowledgeable and never pushy when presenting financing options and options regarding extended warranties. He shared information with me regarding the options as they related to the car (BMW 335i xDrive - Certified Used) I was purchasing and what might be appropriate which helped to create value in my mind and allowed me to make an informed decision. This is a very professional dealership which employs professional, long tenured and dedicated people. There is a reason they are one of the top rated dealers in the country. More

I found working with Kailash Joshi very easy when buying my new BMW. I was looking at a number of vehicles, including Mercedes, Audi and Lincoln but wound up buying the BMW in part because the experience at my new BMW. I was looking at a number of vehicles, including Mercedes, Audi and Lincoln but wound up buying the BMW in part because the experience at the dealerships was quite good. I had a very specific car that I wanted and thought it would have to be built for me, at a waiting time of 6-8 weeks. But Kailash found the car, got it sent to the dealership for me. I visited for test drives on two occasions and never felt pressured. During the purchasing process, I felt like the options (extended warranty) etc., were explained clearly to me but never felt pressured to buy add-ons. Overall, a very good experience. More

Silver Spring BMW provided a great atmosphere to purchase a car. My Service provider , Mr Lonnie Overby was knowledgeable, friendly and welcoming without making me feel pressured. He was recommend purchase a car. My Service provider , Mr Lonnie Overby was knowledgeable, friendly and welcoming without making me feel pressured. He was recommended by a friend Ralph Baptiste who also purchased a 535 with a great experience.I highly recommend Mr Overby to help you find just what you are looking for. Calvin Parker Jr. More

Lonnie was very friendly and took the time to make sure I understood the car I'm buyng. My experience here was pleasant and I would recommend this dealership to any one looking for a car. understood the car I'm buyng. My experience here was pleasant and I would recommend this dealership to any one looking for a car. More

Despite being undecided on the car and possibility of other options from other BMW dealers, Kailash patiently walked me through the deal and answered all the questions so that i could make an informed de other options from other BMW dealers, Kailash patiently walked me through the deal and answered all the questions so that i could make an informed decision. Even though I got the final delivery of the car a week and half later than the promised date, I suppose there is nothing Kailash could do over the shipment delay. Kailash gave a detailed explanation during delivery and made himself available for any after sales question. I would recommend friends to buy their next BMW from Kailash in Silver Spring. More