BMW of Silver Spring

Jack, thank you for the very through handling of my Jack, thank you for the very through handling of my yearly service. Your in depth knowledge is reassuring and quickly explained. It is always a Jack, thank you for the very through handling of my yearly service. Your in depth knowledge is reassuring and quickly explained. It is always a pleasure dealing with you. barbara strohman 2005 X3 BMW More

This is a good BMW dealership in terms of selection, they also have a fairly good service department. However, buyers of CPO vehicles need to be very careful buying from them, because the CPO that I bought w also have a fairly good service department. However, buyers of CPO vehicles need to be very careful buying from them, because the CPO that I bought was certified yet it wasn't actually fully up to CPO standards. 1)The tires on the car were written as 3mm tread left but in fact they were below 3mm which would have required the dealer to change them. 2)They wrote that the brakes were in good condition. I took the car to another dealer and they immediately changed the rear rotors telling me they were below spec even though Tischer had said that they were 1mm above spec. Tischer also changed the front pads & rotors after I bought the car because they admitted that they were below the CPO standards. Basically, this dealership's CPO need to be looked at closely before you buy, especially the tires and brakes as they don't want to change them if they don't have to. The CPO work costs the dealer money to fix up the car. Make sure you demand to see the CPO vehicle checklist before you buy and check the tires and brakes to make sure they are in good condition, as well as the entire service history. CPO cars should have had some work done to bring them up to CPO, so if all the dealer did is change one tire and an oil change then watch out. Also, compare pricing between them and other dealers because their retail prices are usually way higher than the cars actual value. Be careful! More

I use this dealer because I am very pleased with Jack Barber, the service writer. He is knowledgeable and very technically competent. He figures out the problems quickly and accurately and keeps me well Barber, the service writer. He is knowledgeable and very technically competent. He figures out the problems quickly and accurately and keeps me well informed on the progress of the work being done to my car. There closer BMW dealers to me but I go out of my way to use Silver Spring BMW because of the good service and because Barber is so competent. More

Had a service appointment was running late got to BMW dealership and signed in waited for one hour and was not seen. Front door man kept checking in on me, apologizing for the wait but Jack Barber was st dealership and signed in waited for one hour and was not seen. Front door man kept checking in on me, apologizing for the wait but Jack Barber was still not available. Finally Jack came back and was told I has been waiting for and hour by the receptionist and the front door man and his replied was" I was 30 min late" so the wait was my fault. He had decided to got to lunch and leave me waiting even though he was notified that I had gotten there before his lunch break. He was very rude never apologized for the wait and I was seen by someone else. Unfortunate for this was my dealership of choice now I will go somewhere else. I have a high customer demand job and work 12 hour a day, and sometimes I have had to miss or end my lunch early due to a customer needing assistance this is part of being in a service job! More

As always, excellent service!! I cannot say enough how great this place is. Since I bought my car there a year ago I have only had excellent things to say about the people at this dealership. I had to bri great this place is. Since I bought my car there a year ago I have only had excellent things to say about the people at this dealership. I had to bring my car twice this summer due to 2 flat tires (thankfully they had recommended to get road hazard when I bought my car), 2 weeks apart. First, every time I need it Rick is kind enough to bring me a loaner and pick up my car right at my door in VA to have it serviced at the dealership. It saves me a huge amount of time. I cannot thank him enough to do this. The customer service they provide is to no equal. Additional perk: my rim was slightly scratched and they had it smoothed/fixed at no additional cost to me last time. They genuinely are making all possible efforts to please you and have things work out for you, not something that can be said about a lot of dealership. More

The right place to buy a BMW car. Great experience, great team: impeccable knowledge of their products; friendly attitude; patience in explaining car’s particularities and available packages as well as finan team: impeccable knowledge of their products; friendly attitude; patience in explaining car’s particularities and available packages as well as financial options; flexibility and openness. Special thanks to Michael Bolgar (New Vehicle Sales Manager), and his colleagues Andy Perez (Sales Specialist) and Seth Weiner (Parts Specialist). The right place to buy a BMW car. More

The experience was overall very pleasant and positive. The salesperson was nice and quite helpful, going into the details of the feature of the car and guiding me through the entire process. I can only re The salesperson was nice and quite helpful, going into the details of the feature of the car and guiding me through the entire process. I can only recommend the dealership. More

BMW is a great product but Lonnie Overby is there best asset! Every promise that Lonnie made was kept and his ability to come through and manage every aspect of the deal made this purchase a trouble free asset! Every promise that Lonnie made was kept and his ability to come through and manage every aspect of the deal made this purchase a trouble free experience. If you're looking for a car give Lonnie a call...he'll take fantastic care of you! By the way, the showroom is immaculate and the folks who work there are friendly and very accommodating. More

Hands down, the best dealership in the metropolitan area to work with. Ask specifically for Lonnie Overby. He'll treat you with the highest respect, take care of you and help you find exactly what you're lo to work with. Ask specifically for Lonnie Overby. He'll treat you with the highest respect, take care of you and help you find exactly what you're looking for. You'll walk away with the perfect car or cars in my case, and you'll feel assured you received the best deal around. More

I highly recommend BMW of Silver Spring for purchasing your next BMW. Not only are BMW's great cars to own but the service that the Company provides is excellent. This is even more true of Lonnie Overby your next BMW. Not only are BMW's great cars to own but the service that the Company provides is excellent. This is even more true of Lonnie Overby at BMW of Silver Spring. Mr. Overby came out of his way at 8pm at night to pick me up the day my car arrived at the dealership to make sure I could take delivery of the vehicle that very same day. What outstanding service! I felt like a valued customer and that Mr. Overby was really attending to my needs as a customer. I could not say it enough - I highly recommend BMW of Silver Spring and Lonnie Overby, and look forward to my next vehicle. More