BMW of Silver Spring

A great experience for buying a new car. Jacob Raykhel was a great advisor. He worked with me to find the vehicle and options I wanted. Joanna McCarthy handled the financials and was a pleasure to work w was a great advisor. He worked with me to find the vehicle and options I wanted. Joanna McCarthy handled the financials and was a pleasure to work with. Everyone was professional, friendly, and knowledgeable. Job well done everyone! More

I had a great experience dealing with Sigis Skirpa at BMW Silver Spring. He presented us at the very beginning with a very fair upfront price and made the entire process very easy. He is a salesman that ca Silver Spring. He presented us at the very beginning with a very fair upfront price and made the entire process very easy. He is a salesman that can be trusted and was outstanding in our interactions with him. More

This was absolutely the best car buying experience I have ever had. Chris and Rick took the time to review the entire service history of my 328i and I saw everything done to the car to make it a certified B ever had. Chris and Rick took the time to review the entire service history of my 328i and I saw everything done to the car to make it a certified BMW. they were very candid on pricing and I feel I got a great price on the car. Financing was a breeze and they followed up within a few days to make sure everything was good. Thanks, guys. This is how you build customer loyalty so I will definitely recommend you to others and look to you for my next BMW purchase. More

Lonnie Helped my husband locate and secure a deal. We knew what we wanted and wanted the sale quickly and Lonnie Made this happen. Joanna was our finance person and she was fantastic. She made everythi knew what we wanted and wanted the sale quickly and Lonnie Made this happen. Joanna was our finance person and she was fantastic. She made everything work and we are extremly happy with her and Lonnie. More

I have purchased 3 BMW's from BMW of Silver Spring. It is always a great experience and the best deal in town. I recommend the dealer ship to all of my friends. Yes, even the finance experience is great is always a great experience and the best deal in town. I recommend the dealer ship to all of my friends. Yes, even the finance experience is great. They always exceed my expectations. More

Ok, needed another rear tow hook cover..... and asked about painting it....its a $11 part which you want to charge me $50 to paint (is that the nominal fee you cited on 5/23/11 response to me)...because, about painting it....its a $11 part which you want to charge me $50 to paint (is that the nominal fee you cited on 5/23/11 response to me)...because, "that's what they charged me" My doctor gets $35 from the health insurance company for an office visit and he spent 10 years in school..... how long are your body shop people in school to learn how to paint a 1" x 1.5 " piece of plastic? More

BMW OF SILVER SPING MD. WAS A GREAT DEALERSHIP AND EXPERIENCE BUYING MY FIRST BMW.ONE OF THE NICEST DEALRSHIPS IVE EVEN BEEN INTO. BUT MOST IMPORTANTLY THEIR CLIENT ADVISOR CONRAD CONNOR WAS FANTASTIC EXPERIENCE BUYING MY FIRST BMW.ONE OF THE NICEST DEALRSHIPS IVE EVEN BEEN INTO. BUT MOST IMPORTANTLY THEIR CLIENT ADVISOR CONRAD CONNOR WAS FANTASTIC! THANK YOU MR. CONNOR AND BMW OF SILVER SPRING. RECOMMED THIS DEALERSHIP TO ANYONE. MICHAEL R. More

VERY HAPPY WITH THEIR CUSTOMER SERVICE. OVERALL SELECTION WAS GREAT EVEN THOUGH I WAS UNABLE TO FIND WHAT I WAS LOOKING FOR BUT THEY DID OFFER TO KEEP LOOKING AND STAY IN TOUCH. WAS GREAT EVEN THOUGH I WAS UNABLE TO FIND WHAT I WAS LOOKING FOR BUT THEY DID OFFER TO KEEP LOOKING AND STAY IN TOUCH. More

I had a great experience with BMW of Silver Spring because of their awesome customer service and their helpful and professional salespeople. David Davila worked with me to purchase my first vehicle a because of their awesome customer service and their helpful and professional salespeople. David Davila worked with me to purchase my first vehicle and he could not have been any more helpful! He gave me a very thorough explanation of the vehicle and its condition, made sure I was comfortable with making the purchase, and helped me negotiate a price that I could afford. The financing department was even able to get me a better rate on a loan than my credit union! Overall, I am very happy with my purchase and with my experience with David and BMW Silver Spring! More

I bought a CPO'd X5 from BMW of Silver Spring last August. Two months ago I started hearing a thumping noise from the rear suspension and I took it to BMW of Fairfax (because its closer to my house) August. Two months ago I started hearing a thumping noise from the rear suspension and I took it to BMW of Fairfax (because its closer to my house) to get it checked out. At first, the technician couldn't even replicate the noise so I had to take the technician for a drive so he could hear the noise. Then they told me it would take a few more hours to diagnose (I had already been waiting for 3 hours). After the few hours, I was told that they would need the car until tomorrow and that they were going to put me in a rental car. I was later called to come pickup my car at 9AM the next day but when I headed towards the dealership in the morning, I got a text telling me that the car was not ready. I was sitting in traffic for 45 minutes at this point and could not turnback so I ended up going to the dealership and waiting. After waiting two hours, I was told that the rear right shock needed to be replaced and it would cost $1600 just for parts and they recommend changing both shocks at the same time. I was also told that the repair would not be covered under warranty and I would have to pay for it out of pocket. More importantly, I was told that the noise still may not be gone but changing the shocks (a $3500-$4000 expense) would be the first thing to do. I was amazed and decided to take the truck back to BMW of Silver Spring the next day. I spoke to Mike Maloney, the used car sales manager, who told me to bring the car in right away so they could look at it. Once I got to the dealership, I was greeted by the service manager who already knew everything about the situation. He introduced me to Kevin Hull (Red team service advisor) who took the car in right away. After waiting only 30 minutes, Kevin told me that the shocks do need to be replaced and that they would get it done under warranty. Kevin explained the process of ordering and installing the shocks and assured me that everything will be taken care of. I was surprised that it took BMW of Silver Spring 30 minutes to diagnose and find a solution for the problem, while it took BMW of Fairfax 8 hours to diagnose the problem and offer me a $4000 out-of-pocket solution. The guys at BMW of Silver Spring are very customer-oriented and believe in service leads to repeat business. I was also greeted by Larry (the general manager) when I got to the dealership. If you want to be treated like a valued customer, go to BMW of Silver Spring. More