BMW of Silver Spring

This was my first experience with BMW of Silver Spring. The minute I stepped into the showroom I was greeted professionally and treated with the utmost respect. David is in a class above all the sales ass The minute I stepped into the showroom I was greeted professionally and treated with the utmost respect. David is in a class above all the sales associates I have met. He is prompt, polite, and professional and answered all my questions. In my opinion, he went above and beyond what I expected. David made it perfectly clear he was there to assist me with the entire sales process as well as post sale for a previously owned 325Ci convertible I purchased. I strongly recommend BMW of Silver Spring and specifically David Davila to assist in purchasing a new or previously owned BMW. EGB. More

Working with Lonnie Overby was a very good experience. I felt very comfortable in talking with him and never felt pressured. He provided excellent customer service and kept me apprised of all progress on t felt very comfortable in talking with him and never felt pressured. He provided excellent customer service and kept me apprised of all progress on the deal. Anthony Lucas was also very good to work with. He stayed late the evening I took delivery on my car to make sure I left as a satisfied customer. He was polite and extremely thorough. Both of these gentlemen were excellent in terms of communicating with me and I did not experience even one moment of uncertainty when dealing with them. Again, they were both great to work with! More

The professionalism from this dealership and Jacob in handling my whole buying experience was outstanding. I did not believe that this level of excellence existed anymore in the auto industry. I drove 23 handling my whole buying experience was outstanding. I did not believe that this level of excellence existed anymore in the auto industry. I drove 230 miles to this dealership and it was certainly worth it. Buying all BMWs from this dealership in future. More

Customer service was excellent. Professional. Friendly, but not fake or effusive. Gave me my space to make a decision without pressure. Price was very fair on the used vehicle I purchased. I would say it w but not fake or effusive. Gave me my space to make a decision without pressure. Price was very fair on the used vehicle I purchased. I would say it was a great price, but I will need to wait a few years to ensure there are no problems with the used car. More

I came in to buy a pre-owned car, which I LOVE by the way, and was immediately impressed with the staff of this dealership. Dave was my salesperson and he was awesome! He was incredibly professional and way, and was immediately impressed with the staff of this dealership. Dave was my salesperson and he was awesome! He was incredibly professional and knowledgeable. He made sure I felt like his number one priority. Also, I had the pleasure of meeting Rick Lopez and he made sure I got a great deal on my car and that it was in pristine condition when I picked it up. This car buying experience was the best I have ever had, no questions. BMW of Silver Spring knows how to make a client feel like a million bucks. More

I enjoyed the experienced and the complimentary BMW...better than the Enterprise ripped off version. Mr. Rubio and Mr. Joe Diss were two of the most helpful employees there. I felt welcomed and a BMW...better than the Enterprise ripped off version. Mr. Rubio and Mr. Joe Diss were two of the most helpful employees there. I felt welcomed and appreciated; better than I have felt a year ago. I bring my car in for service and I have to say this was the BEST & FASTEST turn around in service I have ever felt. I also want to say THANK YOU to the COMPLIMENTARY CLEAN BMW I received...TWO Thumbs Up to Mr. Rubio for that. I am actually in the market of purchasing a "USED BMW 2011" version and trust me...I will be looking at Tisher BMW to see if their sales staff are as good and welcoming as the service staff. Jason P. Odenton, MD More

Ever since I bought my car at Tischer, I've taken it into their service center for anything I needed done. Joe Diss was my advisor from the start and Juan Rubio helped my into the BMW service loaners everyti their service center for anything I needed done. Joe Diss was my advisor from the start and Juan Rubio helped my into the BMW service loaners everytime I dropped my car off with Joe. I appreciate the service they provide. I was especially impressed by the follow-up call from Juan on a Monday. He noticed that I had dropped my car off on a Saturday and I had got a 1-series loaner, so he was asking me if I wanted to switch into another loaner since I drove a 5-series. I am just used to all those extra gadgets that the higher-series cars have thats not on the 1-series, and he knew how I was from every other time, that I'm picky with the loaners I get put into. The very next day, he had switched me into a 3-series convertible with only about 1,600-miles on it. =) I was very much enjoying that car while I had it, which didn't make me missing my car for another week that bad. Thanks Juan! I love the customer service and treatment I get everytime I go to Tischer BMW. That's why i would never go anywhere else for my car's needs! More

My experience on Saturday May 21,2 2011 at the BMW dealership was great. I had an appointment and I was late due to traffic at Andrews Airforce Base. Lonnie brought the 750 LI series inside the deal dealership was great. I had an appointment and I was late due to traffic at Andrews Airforce Base. Lonnie brought the 750 LI series inside the dealership since it was extremely hot outside. Came back several times in between his appointment to make sure I was ok. Offered us snakes/water. Lonnie was extremely friendly and went over each detail very well. Thanks Lonnie for making my whole day worth my while. I did purchase the car of my dream. I would highly recommend this dealership to people. Thanks Anthony as well. Your mannerism was off the chart. God has great things in store for you. May god continue to bless both of you. More

I was amazed at the service provided. I originally planned on just stopping by and checking out the inventory because I was on the fence whether to purchase another vehicle or not. Me and my wife wer planned on just stopping by and checking out the inventory because I was on the fence whether to purchase another vehicle or not. Me and my wife were standing outside when Lonnie approached us. He had an appointment with another customer but that person had not shown up yet and he said "You're here let me take care of you" He quickly showed us the two vehicles we were looking at, took us for a test drive, explained the features, and EVEN told us about a better price! Because of his knowledge of the vehicle and honesty in making recommendations I purchased the car. But before that I met with Anthony, the finance manager. Anthony was amazing! He kept me and my wife entertained through "normal" conversation and also was upfront and honest about customer options. Not to really compare but a week prior I was at the Audi dealer down the street and the salesman appeared to have little knowledge of the vehicles and was a "robot"! There was No way he was selling me a car, no matter how much I enjoyed the car. But Lonnie and Anthony were amazing, exactly what you would expect. Anthony even possibly sold me on the new copier/scanner/fax he was using. Just so happen I'm looking to purchase automation equipment for my department and after speaking with him, that is the copier I want! He provided contact information to the person who handled the purchasing of it. There was a mark on the seat and Lonnie brought his manager out to take a look at it and I will have it fixed next week. This is customer service! I look forward to working with BMW Silver Spring in the future! Great first impression and I truly hope it continues no matter what the reason I visit. More