BMW of Silver Spring

BMW Silver Spring exceeded my expectations. I did a lot of research and visited multiple dealerships leading up to my purchase with BMW SS. They offered the best service, were the most forthcoming, and gav of research and visited multiple dealerships leading up to my purchase with BMW SS. They offered the best service, were the most forthcoming, and gave me the best price. Trifecta! A pet peeve of mine (and I'm sure the same applies to most other consumers) is when a dealership quotes you a price and then adds several "fees" in addition to the standard fee for delivery and dealer processing. One of the dealers I went to actually charge to inflate the tires and fill up the tank. Not so with BMW SS. Everything was taken care of quickly and professionally, with no hidden fees ! Will do business with these fine folks again. John Nowlin More

I really enjoyed the entire process of getting a vehicle that I desired. From looking for one to the time the vehicle was delivered, I am very pleased with the customer service that was provided. that I desired. From looking for one to the time the vehicle was delivered, I am very pleased with the customer service that was provided. More

Samantha did a terrific job finding me the right car at the best price. She was very helpful and thorough. Patient, kind and helpful. I recommend her to anyone looking for quality customer service. the best price. She was very helpful and thorough. Patient, kind and helpful. I recommend her to anyone looking for quality customer service. More

By far the best dealer to consumer service I've come to experience. Would highly recommend to any potential car buyers. Samantha was very professional and helped me a great deal to get the car I wanted. Th experience. Would highly recommend to any potential car buyers. Samantha was very professional and helped me a great deal to get the car I wanted. Thanks Samantha and BMW for the wonderful service you provided ... More

BMW of Silver Spring is a great dealership! I have only good things to say about Rick Lopez and Michael Katzemburg. Initially, I came into the dealership in October to look at a 335 convertible. I was expe good things to say about Rick Lopez and Michael Katzemburg. Initially, I came into the dealership in October to look at a 335 convertible. I was expecting the employees at this dealership to be stuffy and look down upon me because of my young age. It was a pleasant surprise to be treated with the utmost respect. Michael showed me a beautiful 2008 335 convertible and took me for a test drive. I ended up buying my first BMW. Michael stayed in contact every step of the way and I even got a call from his Manager Rick Lopez, making sure all of my questions had been answered and concerns had been addressed. Michael encouraged me to consider a Certified BMW which came with a 2 year Certified pre-owned warranty on top of the remaining 2 years of the original factory warranty. Although there seemed to be better deals on eBay and Craigslist, Michael took the time to show me the difference of buying from an authorized BMW dealer. I would much rather work with a local BMW dealership with a great reputation and have that piece of mind that they stand behind their product. I love the staff, the smooth sales process and knowledge that they have at BMW of Silver Spring. I can't wait to purchase my next BMW from them! More

Easy to talk and felt comfortable with the sales person, Steven Mueller. He showed us all the available cars and features. Drove arround and liked the 2012 BMW 528 Xi Turbo, negotiated the car price with Steven Mueller. He showed us all the available cars and features. Drove arround and liked the 2012 BMW 528 Xi Turbo, negotiated the car price within 15 minutes without much hassle. The deal was much better than other area dealers. The delivery of the car was very prompt and Steve answered all our questions and concerns. Honestly, I will not hestitate to recommend this car dealer and Mr. Mueller to anybody who is looking to purchase a new or used BMW. It was a pleasure to deal with them. Thanks, Steve. Mr. Goel Bel Air, MD More

Can buying a new car be a pleasurable experience? Before last week, I would have said no. In fact, after 40 years of buying cars (some new, some used) the best I hope for now is that the experience is beni last week, I would have said no. In fact, after 40 years of buying cars (some new, some used) the best I hope for now is that the experience is benign. But, much to my shock, the experience I had buying a new BMW 328i convertible a few days ago at BMW of Silver Spring (Maryland) was actually pleasurable, and it’s principally because of one gentleman, Manny Elbaltimy, one of their sales representatives. It just goes to show you how much of a difference one person can make to a normally stressful situation. By way of background, I have bought somewhere between 15-20 cars over the last 40 years for me and members of my family. Having moved to Florida recently, I got the bug to buy a convertible and my wife and I decided to give ourselves a Christmas present with a new convertible. Having owned BMWs in the past, and having read the reviews of the best of the convertibles that are out there, I was pretty sure I was going to get the 328i or 335i, but actually test drove a 2011 Mercedes 350 convertible just to compare. Actually, it doesn’t. Despite being about $10,000 more in price and having more horsepower than the BMW 328i, the Mercedes drove sluggishly and not nearly as responsive as the 328i. I started shopping the Central Florida area, but because we were pretty precise about what we wanted (a 2011, with low mileage, a specific color combination and a few key options), I had to expand the area of my search. I found three or four within about a thousand miles that were close to having what we wanted, including one at the BMW dealership in Silver Spring, Maryland. I made contact with the dealership, and was turned over to Manny Elbaltimy as my sales rep. From the start, Manny was a breath of fresh air; his approach was simple, straight, direct, nice yet professional. There wasn’t the excessive schmoozing that I sometimes find at dealerships, and no pandering or defensiveness (which you occasionally get). As an aside, over the years I’ve learned that as a lay person (meaning a non-car salesperson) you can never beat them at their game. Read all the books and tips you want, there is nothing they haven’t seen or heard before. I’m not saying don’t do your homework, but the most you can hope for is that you don’t get beaten too badly. So, to a great extent, you simply have to hope that you’re dealing with a salesman (or woman) and a dealership that is honest, responsible and has integrity. You also have to be willing to let them make a few bucks. By the way, read the reviews that are out there, www.dealerrater.com being the best and most comprehensive of the group. When was something like these sites available to car buyers. Dozens and possibly hundreds of customers can’t all be wrong. Manny was very helpful answering all our questions, which were many, since we couldn’t just look at or drive the car ourselves. He even went out into the cold Maryland night to give me the verbal description of a walk around of the car because I wanted to know if there were any nicks, dings or scratches since I was actually thinking of buying it without seeing it. When I told Manny I wasn’t interested in haggling and wanted his “best price”, he gave me a good, in fact, very competitive price, but unfortunately, the phrase “he who hesitates is lost” came to haunt me. By the time I decided to buy the car (a couple of days later), it had already been sold (not by Manny, though). But, here’s where Manny really shone and turned what could have been a disappointment into a win-win situation. Since it was the end of the year, Manny went looking through the dealership’s inventory and found a new 2011 (only 16 miles on it), with virtually everything we were looking for. Working with his sales manager, he got the price down for me to the proverbial offer I couldn’t refuse. Frankly, I didn’t even haggle, recognizing that I was getting a good buy. We cut the deal over the phone and my wife and I decided to turn the purchase into an end of year adventure and fly up to Maryland, pick up the car, and drive it back to Florida. Again, Manny came through for us in an “above and beyond” way, which seems to be the top down management style the dealership operates under. Manny picked us up at the airport (in a 740 no less) and drove us back to the dealership. On the 30 minute drive we learned about the dealership (formerly known as Tisher BMW, but is now part of the Mile One group) and more importantly, got to know Manny as a very interesting person, who’s been selling cars for about 7 years and enjoys his work (which shows). The dealership facility itself is an architecturally attractive building and a very comfortable facility. We got there about 6:00 pm and the place was buzzing. All the sales people look and act like professionals (white shirts, ties and suits are required dress code) and almost all the sales booths were filled with buyers finalizing their deals. BMW of Silver Spring is right near if not at the top of BMW dealerships for sales and service (maybe this is for the Northeast), but despite closing what must be a huge number of deals, they don’t act anything like a high volume dealership which if you’ve ever been in one can be a pretty unpleasant experience. They take the time to answer all your questions and go over your options. There’s no hard sell, not even on the warranty extensions and options that are extras. Manny took care of everything, and when we eventually were turned over to Joanna McCarthey, the business manager who did all the final paperwork, she turned out to be every bit as nice and helpful as Manny. She was the one to explain the various additional warranty options and extensions, which again, were presented in a no pressure atmosphere. When we finally took possession of the car, Manny took an extraordinarily long time with us as we were going to be on the road in somewhat of a strange car for the next two to three days. One of the nice things about the dealership is that they have a well lit, clean, modern, heated area for cars that are being prepared to be turned over to customers. I would not have wanted to go through my orientation to the car in the cold night weather. Manny not only took the time to walk us through all the workings of the car (he even got my IPhone synced with the car and my music downloaded into the cars’ huge memory (it holds 32,000 tracks of music), he gave us some great advice on doing the drive back to Florida, suggesting an alternative, scenic route that is a little longer but gets you there faster. He closed things out by giving us a couple of car mats for free and the car was handed over with a full tank of gas. If you think a full tank of gas and some free mats are not that big a deal, the mats are (I think) about a $150 cost, and I once bought a new car at a dealership that turned it over to me with the needle on reserve, though the salesman was nice enough to tell me where the closest gas station was. (Try getting me to believe that the little things don’t count.) When my wife and I finally said goodbye to Manny and drove out of the dealership, we literally had smiles on our faces. I can honestly say that what you want in a car dealership you will find at BMW of Silver Spring, and what you want in a salesperson, you will find with Manny Elbaltimy. If there is another new BMW in my future, I’m going there again. More

Samantha was very friendly and informative. She didn't try to pressure us into buying, she answered all our questions, and she seemed to enjoy her work. A very pleasant experience, and I usually hate car try to pressure us into buying, she answered all our questions, and she seemed to enjoy her work. A very pleasant experience, and I usually hate car dealerships. More

I arranged a test drive appointment at BMW of Silver Spring to evaluate a 2012 BMW 528i. Both the client advisor I worked with, Samantha (Sam) Cambridge, as well as the dealership's receptionist, provid Spring to evaluate a 2012 BMW 528i. Both the client advisor I worked with, Samantha (Sam) Cambridge, as well as the dealership's receptionist, provided a level of service befitting a highline automotive brand like BMW. I was offered refreshments immediately upon arrival, and the showroom layout was logical, aesthetically pleasing, and comfortable. Most importantly, Samantha had the specific 528i I wished to test drive ready. She graciously allowed me to choose a driving route that best met my needs, answered my technical questions, and treated my visit to the dealership with a focus on ensuring my test drive was a productive one. This was particularly noteworthy due to the unusually high level of sales activity that day (apparently, the week before New Year's is a rather busy one for luxury car dealerships). A positive initial impression is of the essence in automotive retailing, and Samantha at BMW of Silver Spring handily achieves that ideal. More