BMW of Silver Spring

Lonnie was fantastic. I would buy every car from him if possible. Highly recommend. He was very friendly and good to call me and let me know what was going on throughout the deal...even if there was not possible. Highly recommend. He was very friendly and good to call me and let me know what was going on throughout the deal...even if there was not really any news to report. Overall I was very pleased with all aspects other than the amount ultimately given for my trade in. I understand this is out of Lonnie's control and likely the case at any dealership. My only suggestion is that the managerial staff (not the salesmen) be more personable and friendly...come out from behind the glass office every once in awhile and mingle with the common folks! More

I've been to many BMW service centers in DC and other major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, profess major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, professional, and kept me updated. I brought my car in a few days before a major snow and ice storm and Brian granted my request to keep the car inside during the storm, which i was very appreciative of. The car was well cared for and everything was explained about the repairs to my satisfaction. a job well done by Brian Smith and everyone at this BMW service center. Thanks. Brett Moskowitz More

We just purchased a certified pre-owned vehicle from Andy Alexis at Tischer BMW. He was super helpful, very knowledgable and really friendly! I feel like we got a great deal. I would definitely recommend thi Alexis at Tischer BMW. He was super helpful, very knowledgable and really friendly! I feel like we got a great deal. I would definitely recommend this dealership and specifically Andy Alexis. More

I noticed a pervasive culture of courteous, honest and efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a deal efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a dealer to have the car properly checked and serviced. For good reason, from all kinds of experiences I have had with other dealers of various other brands I have owned. When I first called Tischer BMW of Silver Spring to set up a service appointment the service department was busy in the aftermath of a snow storm so the receptionist courteously took my name and number (I should have taken her name to give her credit for being a worthy first point of contact). Jack Barber, Service Advisor, immediately called me back. Mr. Barber was responsive, forthright and extremely helpful. In addition to getting my car serviced, I unknowingly asked to buy a spare tire because I did not find one in my trunk. Mr. Barber plainly told me that I did not need one as my BMW instead comes with computerized flat tire sensor and repair. He could have sold me a tire, rim and wheel (which I don't need) for hundreds of dollars. Also he answered all my questions and did not once even try to pressure me to use their dealership. From the get go I was attracted to the quality of communication at every level. Excellent and clear English and professional vocabulary. This is one place where the dealer actually encourages you to WAIT for them to diagnose and fix your car, unlike other dealers who routinely promise to call you at work or whereever and then surprise you with an urgent list of repairs! Tischer's waiting room has a nice TV and wi-fi so I managed to get some work done on my iPad while waiting. Not to mention fresh tea and coffee brewing right in front of you. The findings on my car was discussed with me, and once I authorized repair, they finished and delivered my car on time as promised. I am one very happy customer and thanks to the efforts of this fine service expert, Jack Barber, and of course the superb mechanics and staff at Tischer BMW. Thanks to Tischer BMW for attracting and retaining the best staff. More

I loathe car dealer so much that my last two vehicle purchases bypassed the dealer all together. This time I had a few cars I was looking at and the only way to figure out which one to get was to drop b purchases bypassed the dealer all together. This time I had a few cars I was looking at and the only way to figure out which one to get was to drop by a dealer. I decided to stop by Silver Spring BMW because I had a lot of questions regarding the Certified Pre-Owned(CPO) program and the cars. BMW has a blizzard of features and trim levels plus I was wondering if there were any hidden caveats with the CPO(not really). I met Manny and he described the CPO program and the vehicle features. After all of that he offered a test drive of a specific car I had looked at online and we went for a ride. Thankfully Manny knows his cars and was able to answer all of my questions with solid answers. Even better, he pointed out a lot of details I was unaware of. I'd been by a few other dealers and it's pretty sad that I know more about their cars than they do. When the test drive was finished, we went back inside and Manny layed out purchase options. No BS gimmicks, no pressure, just "here it is". After I left I didn't get annoying calls, just a brief E-mail after a few days. Once I made the decision everything was pretty simple and the price was actually a bit less than quoted. Out of state registration was not an issue. The other nice thing, the car was detailed extremely well. Even though the car is a CPO, it looks brand new. More

I was able to find the exact car I was searching for, at a reasonable price. Kailash Joshi was great to work with, as he was professional, courteous and funny. Maryland was hit with a massive snow storm t a reasonable price. Kailash Joshi was great to work with, as he was professional, courteous and funny. Maryland was hit with a massive snow storm the day I was supposed to pick up my new car, and Kailash not only came in on his day off to finalize the sale, but called me the first thing in the morning to let me know that the dealership had lost power and would delay the sale. He saved me from wasting my entire day in the dealership! I would absolutely recommend this dealership to friends and family looking for new or used BMW's. More

What a great experience. Best we've ever had. No pressure. Very quick response to every inquiry & question. Worked to provide us with as many options as possible to get us in the car we wanted. E pressure. Very quick response to every inquiry & question. Worked to provide us with as many options as possible to get us in the car we wanted. Ended up choosing the European Dilivery option. So looking forward to drive the car. Will definitely get survicing done with BMW of Silver Spring if it's as good as the sales department. Very good experience unlike other dealers who never returned calls. More

I certainly would like to thank my client advisor (Andy Perez) and the rest of the staff at Tischer BMW of Silver Spring for a wonderful vehicle purchase experience. I have purchased a lot of vehicles in Perez) and the rest of the staff at Tischer BMW of Silver Spring for a wonderful vehicle purchase experience. I have purchased a lot of vehicles in my lifetime and truly hadn't received superb customer service until now. The sales manager reached out to me immediately upon my online inquiry which is something I am not use to. My vehicle needs were discussed and within a few moments, I had several links to vehicles I could select from Tischer's BMW inventory which made it so easy upon arrival to the dealership because time is precious. What impressed me the most is that Andy had the vehicle warmed up, prepped, and ready upon arrival. I must admit that I am NOT the easiest customer to please, but Andy and crew was able to entertain all of my demands flawlessly, and that speaks volumes. I couldn't be more satisfied with the service rendered. Tischer BMW - Keep up the great work and I look forward to continued service with your organization! More

Our experience in purchasing a pre-owned BMW 328I at Tischer BMW was wonderful; due primarily to the friendliness and professionalism of our client advisor, Mr. Kailash Joshi. He was prepared for us wh Tischer BMW was wonderful; due primarily to the friendliness and professionalism of our client advisor, Mr. Kailash Joshi. He was prepared for us when we arrived, provided us with all types of information on the vehicle, got the deal done, and bascally, was a complete joy to work with. We've bought alot of automobiles over the years and this experience in purchasing a vehicle and interacting with a dealership ranks right up at the top. Everyone that we met at Tischer BMW was friendly and courteous, from the manager to the lady in the Finance Dept., Ms. Evelyn Allen. Again, thank you Mr. Kailash Joshi! More

Lonnie and Anthony made the process of purchasing my BMW very easy. They were both very knowledgable about the car and financing options. Overall they made me very comfortable in making the decision to pu very easy. They were both very knowledgable about the car and financing options. Overall they made me very comfortable in making the decision to purchase my car at Tischer and I would recommend them to any of my friends. More