BMW of Silver Spring

I purchased my first car (2009 BMW Z4), yesterday from Lonnie Overby of BMW Silver Spring. I was so nervous about the car buying process and hoped that I would not be taken advantage of during the sales Lonnie Overby of BMW Silver Spring. I was so nervous about the car buying process and hoped that I would not be taken advantage of during the sales negotiation. The entire sales team made the process a joyous and memorable experience. Lonnie provided exceptional customer service and explained everything I needed to know about buying a luxury brand car as well as a convertible. Every step of the way I was comforted and knew that I was making a great buying decision. Of course, there are a number of dealerships that sell BMW cars, but I believe only this dealership can provide you with first-class customer care from A to Z. From merely test driving the car to setting up your Bluetooth phone capability after your purchase. Truly an enjoyable experience. More

We purchased a slightly used 128i Coupe from BMW of Silver Spring back in early April. The overall experience was very good to excellent. Our Client Advisor Andy Perez was friendly, professional and Silver Spring back in early April. The overall experience was very good to excellent. Our Client Advisor Andy Perez was friendly, professional and efficient throughout the purchasing process. I highly recommend working with Andy, if you have the opportunity. Our car was waiting for us, freshly detailed, and parked in the front row upon our arrival to the dealership. Andy had prepared the maintenance history and carfax report and presented it to us as we walked in the door. My sole complaint was having to ask for the guys to fill up the less than half full gas tank before pulling out of the lot. This said, look forward to having my 128i serviced at BMW of Silver Spring, and will certainly purchase future vehicles from this dealership. P.S. - I love this car! More

Best buying experience I ever had, period! I have purchased over 20 vehicles in the past and this transaction was hands down the best. Would highly recommend as well as refer Kevin & his dealership. purchased over 20 vehicles in the past and this transaction was hands down the best. Would highly recommend as well as refer Kevin & his dealership. Bravo Kevin & keep up the good work....The drive was well worth it! Thanks for the top notch treatment. More

I purchased my certified pre-owned 2007 BMW 335i sedan from Lonnie Overby. I saw the car online earlier in the day and was able to walk away with it several hours later feeling satisfied with the numbers. from Lonnie Overby. I saw the car online earlier in the day and was able to walk away with it several hours later feeling satisfied with the numbers. Mr. Overly was very professional, knowledgeable, and friendly with the transaction. After the sale he has been available for every question and concern I have had with the car. If he didn't know the answer right away, he and I knew it within 2 hours. I would not hesitate to do business with the dealership and Mr. Overly again. More

My wife and I recently purchased a 2006 325i from Lonnie and have loved driving it ever since. From my first contact with him to the sale negotiation and follow-up questions afterward, Lonnie and the team and have loved driving it ever since. From my first contact with him to the sale negotiation and follow-up questions afterward, Lonnie and the team were very professional and responsive. Despite being 5 years old the car is spotless and feels brand new. We're very happy with our new purchase and would definitely work with BMW of Silver Spring again. More

I wanted to acknowledge the customer care I received at BMW of Silver Spring while shopping for a 2011 3 Series BMW. As with many new buyers, the search often begins online and eventually moves to a dealer BMW of Silver Spring while shopping for a 2011 3 Series BMW. As with many new buyers, the search often begins online and eventually moves to a dealers showroom, my case was no different. Since the initial introduction my sales representative (Manny) was very responsive to my inquiry and made the whole experince painless. He worked with me to accomodate my schedule and was available to answear questions leading to a succesful negotiation. I would recommend BMW Silver Spring and plan to direct other colleagues to the location. More

Follow up on Glove box 2011 Convertible- contacted the service manager Ron Ptak and explained the encounter. He was unaware of the ongoing issue. He handled the case personally and put his best guys on th service manager Ron Ptak and explained the encounter. He was unaware of the ongoing issue. He handled the case personally and put his best guys on this job. Glove box must be changed/?faulty, I was informed- met with Ron, Roberto and shop forman. Few days later received a call from Ron that Glove box has arrived, scheduled the appointment and glove box was changed. Swift action. Ron kept me informed in every corner and stayed beyond his job hours to deliver the car to me. On many pickup/drop offs that I had, I also worked with Jack very knowledgeable guy and Jaun the loaner car manager. They all (including Roberto)worked hard to process pick up/drop offs quick and easy as I had to rush to work. Ron is a great gentleman with fantastic customer service, serious about the job and in my case he made all the efforts to ensure optimum result- I am sure he will do for every costumer. His professionalism brought me back. Glovebox is working fine for now! Unusual problem for this sophisticated machine! On a different note, I got to drive different BMWs (loaner cars) in this journey; I tell you that, nothing beats the Topless! More

My girlfriend and I were looking for a used Honda and the last place we expected to find one was at a BMW dealership. After looking online we found one here in great condition with very low mileage. On our i last place we expected to find one was at a BMW dealership. After looking online we found one here in great condition with very low mileage. On our initial visit we met with David who was very knowledgable about the Honda in question as well as other cars they had in our price range. After deciding on the we Honda both David and Rick were willing to work with us to arrive at a price we were happy with. They were very professional and personable and seemed genuinely interested in finding the best deal for us. It's my hope that one day we'll be able to afford one of those shiny new BMW's but even if we can't BMW Silver Spring will be the first place we look for our future used car needs. More

Mr. Overby is a very professional Sales Consultant who is patient & willing to help with all my needs. Out of all the Consultants Mr. Overby was the only one that helped me without hesitation. I will strongl patient & willing to help with all my needs. Out of all the Consultants Mr. Overby was the only one that helped me without hesitation. I will strongly recommend Mr. Overby to anyone who inquires about my car in search of buying a BMW. Thank you Mr. Overby! More

I purchased my 2007 BMW Z4 coupe 3.0si as a certified pre-owned from Michael Katzemburg, site unseen and had the car shipped to Texas. The whole process took about two weeks. I would recommend them. The pre-owned from Michael Katzemburg, site unseen and had the car shipped to Texas. The whole process took about two weeks. I would recommend them. The transaction went smoothly and I would not hesitate to do it again. More