BMW of Silver Spring

David was extremely helpfull, had all the infomation that we needed to select the car, he gave us 100% attention and explained every feature of the car,was very well informed, it was an excellent experience. we needed to select the car, he gave us 100% attention and explained every feature of the car,was very well informed, it was an excellent experience.David was very polite and encouraged us to test drive. We will be happy to recommend David to our friends and family. More

Lonnie was excellent! He took the time to answer every question I had and some I didn't know I had. He is a the type of customer service professional you look forward to working with. I highly recommend h question I had and some I didn't know I had. He is a the type of customer service professional you look forward to working with. I highly recommend him and BMW of Silver Spring. The experience could not have been better. More

We were in the research phase looking for a new car when we stopped by Tischer BMW of Silver Spring in December. Andy Alexis was provided as our sales person and we explained that we would not be purchasing we stopped by Tischer BMW of Silver Spring in December. Andy Alexis was provided as our sales person and we explained that we would not be purchasing a new vehicle until the March time frame. Andy asked what we were looking for in a vehicle and based on that had us test drive a 2011 BMW 328i. He took the time to point out all of the features prior to the drive and talked about the vehicle on the test drive. At that same visit, he also let us test drive a 2010 BMW 528i. Even though we were not buying at that time, he took the time to familiarize with each of the BMWs and explained the buying process at Tischer. After narrowing our search down to either a 2011 BMW 335i or BMW 528i, we made an appointment with Andy to test drive both vehicles in February. We had seen on the website that they had several 528i loaner vehicles for sale and inquired about them. Andy helped us narrow down the exact vehicle and then he set up for a test drive the following Saturday. We arrived and the vehicle was not ready, because Andy was having the vehicle washed and cleaned for us, which was a very nice touch. He let us test drive the 2011 BMW 528i (Space Gray Metallic) on our own and we fell in love with the vehicle. The best part of all was the purchasing process. We had already arranged financing, but Joanna was determined to beat our rate of 3.20% and sure enough she got us a rate of 2.99%. Within a short time we were done with the purchase. Joanna explained all of the options available to us and there was no pressure for any add ons. The delivery went very well the following Monday, as Andy had the car detailed before we picked it up. He was very knowledgeable and explained all of the cars features answering all of our questions. Overall our buying experience was fantastic. More

This was the best experience I have ever had buying a car. David Davila was thoroughly professional in his manner and offered good advice. There was no pressure at any point in the buying process. The car. David Davila was thoroughly professional in his manner and offered good advice. There was no pressure at any point in the buying process. The price matched or beat the prices quoted elsewhere. The dealership complied with all of its commitments without any prompting or nagging on my part. The car was a special order and arrived almost exactly on the estimated delivery date. More

Every person I have had contact with at Tischer has been courteous, informed and conveyed without directly saying so a feeling of caring for my well being and my total satisfaction. The workings of the car courteous, informed and conveyed without directly saying so a feeling of caring for my well being and my total satisfaction. The workings of the car I bought was carefully explained to me and all the time I required to fully understand the point being explained was given. Each time I left Tischer I felt I had been treated like I was the most important person in the shop that day, week, etc. I own two BMWs and all my business will now go to Tischer. Thanks. More

When searching the internet for a used BMW 750 I stumbled on BMW of Silver Spring. I contacted them via email and I got a prompt and courteous reply from the used car manager. He answered all the questions on BMW of Silver Spring. I contacted them via email and I got a prompt and courteous reply from the used car manager. He answered all the questions I asked of him and even offered bring the car to my home for a test drive! (I only live 15 minutes away) After being absolutely blown away, I had to decline that offer because I didn't want be "sold" on a car (bad past experiences with car salespeople.) Later that afternoon I stopped by and visited with the used car manager, he introduced me to one of the sales people there. They proceeded to show me other vehicles that were in my price range / search criteria. I settled on the car I inquired about since it was the "perfect" match for me! I can't believe this incredible experience I had, I'm still in shock that a car dealership could be so kind and wonderful! Thanks again guys and keep up the great work! More

Lonnie was fantastic. I would buy every car from him if possible. Highly recommend. He was very friendly and good to call me and let me know what was going on throughout the deal...even if there was not possible. Highly recommend. He was very friendly and good to call me and let me know what was going on throughout the deal...even if there was not really any news to report. Overall I was very pleased with all aspects other than the amount ultimately given for my trade in. I understand this is out of Lonnie's control and likely the case at any dealership. My only suggestion is that the managerial staff (not the salesmen) be more personable and friendly...come out from behind the glass office every once in awhile and mingle with the common folks! More

I've been to many BMW service centers in DC and other major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, profess major areas. This dealer is one of the best. I recently worked with one of the new service advisors, Brian Smith, and he was great. Friendly, professional, and kept me updated. I brought my car in a few days before a major snow and ice storm and Brian granted my request to keep the car inside during the storm, which i was very appreciative of. The car was well cared for and everything was explained about the repairs to my satisfaction. a job well done by Brian Smith and everyone at this BMW service center. Thanks. Brett Moskowitz More

We just purchased a certified pre-owned vehicle from Andy Alexis at Tischer BMW. He was super helpful, very knowledgable and really friendly! I feel like we got a great deal. I would definitely recommend thi Alexis at Tischer BMW. He was super helpful, very knowledgable and really friendly! I feel like we got a great deal. I would definitely recommend this dealership and specifically Andy Alexis. More

I noticed a pervasive culture of courteous, honest and efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a deal efficient service in this place. I recently purchased a 2008 BMW sedan from a private party and it took me a while to convince myself to go to a dealer to have the car properly checked and serviced. For good reason, from all kinds of experiences I have had with other dealers of various other brands I have owned. When I first called Tischer BMW of Silver Spring to set up a service appointment the service department was busy in the aftermath of a snow storm so the receptionist courteously took my name and number (I should have taken her name to give her credit for being a worthy first point of contact). Jack Barber, Service Advisor, immediately called me back. Mr. Barber was responsive, forthright and extremely helpful. In addition to getting my car serviced, I unknowingly asked to buy a spare tire because I did not find one in my trunk. Mr. Barber plainly told me that I did not need one as my BMW instead comes with computerized flat tire sensor and repair. He could have sold me a tire, rim and wheel (which I don't need) for hundreds of dollars. Also he answered all my questions and did not once even try to pressure me to use their dealership. From the get go I was attracted to the quality of communication at every level. Excellent and clear English and professional vocabulary. This is one place where the dealer actually encourages you to WAIT for them to diagnose and fix your car, unlike other dealers who routinely promise to call you at work or whereever and then surprise you with an urgent list of repairs! Tischer's waiting room has a nice TV and wi-fi so I managed to get some work done on my iPad while waiting. Not to mention fresh tea and coffee brewing right in front of you. The findings on my car was discussed with me, and once I authorized repair, they finished and delivered my car on time as promised. I am one very happy customer and thanks to the efforts of this fine service expert, Jack Barber, and of course the superb mechanics and staff at Tischer BMW. Thanks to Tischer BMW for attracting and retaining the best staff. More