BMW of Silver Spring - Service Center

Service Experience Feb. 28 My service representative, Rachel, was friendly and very accommodating. I didn't feel well, so she directed me to the customer lounge near the rear of My service representative, Rachel, was friendly and very accommodating. I didn't feel well, so she directed me to the customer lounge near the rear of the building, away from view. which allowed me to rest peacefully while I waited for ny vehicle to be serviced. More

My service visit I brought my car in for a headlight malfunction-they were pulsing like strobe lights. Rachel Rhea, my service advisor, was wonderful. She is very prof I brought my car in for a headlight malfunction-they were pulsing like strobe lights. Rachel Rhea, my service advisor, was wonderful. She is very professional and knowledgeable, and she kept me informed on the progress of the repair. I absolutely recommend the Siver Spring BMW service department and especially Rachel. More

Superb service !!! This was my first time to getting my x3 service done. Rachel was great, professional and tentative to my needs. was in and out in no time. Great serv This was my first time to getting my x3 service done. Rachel was great, professional and tentative to my needs. was in and out in no time. Great service and staff. I’ll be back. Thank you Rachel!!! More

Fantastic service all the time Rachel is always willing to assist me whether I have an appointment or not and she greets me with a smile everytime no matter how busy they are and I Rachel is always willing to assist me whether I have an appointment or not and she greets me with a smile everytime no matter how busy they are and I never have to wait long More

Service BMW of Silver Spring service department has a nice facility and has outstanding customer service. My service advisor Rachel Rhea worked with me to exp BMW of Silver Spring service department has a nice facility and has outstanding customer service. My service advisor Rachel Rhea worked with me to expedite the service on my vehicle. Throughout the entire process, Rachel was highly professional and responsive. I recommend her as an outstanding service advisor. More

Excellent service highly professional Just a pleasure to deal with. He is quick, thorough and ,professional. Kept me informed. High service level. Glad he takes care of my car. Trustworth Just a pleasure to deal with. He is quick, thorough and ,professional. Kept me informed. High service level. Glad he takes care of my car. Trustworthy too More

2015 BMW X5 M Sport I have been taking my BMW to BMW of Silver Spring for a long time. With my 2007 BMW X5 4.8i and now my current 2015 X5 M Sport. In 2017 Brent Anderson I have been taking my BMW to BMW of Silver Spring for a long time. With my 2007 BMW X5 4.8i and now my current 2015 X5 M Sport. In 2017 Brent Anderson became my new advisor I am more than please with the service that I recommend others to go there too. More

Superb customer service! Always professional and courteous when dropping and picking up my car for service. My advisor Rachael has excellent customer service. Overall excel Always professional and courteous when dropping and picking up my car for service. My advisor Rachael has excellent customer service. Overall excellent service from all. More

Exceptional Customer Service We always receive exceptional service. Shout out to Mr. Elon Benaknin, Mr. Joe Diss, Ms. Rachel Rhea, and Mr. David Davila. Always a pleasure. Thanks We always receive exceptional service. Shout out to Mr. Elon Benaknin, Mr. Joe Diss, Ms. Rachel Rhea, and Mr. David Davila. Always a pleasure. Thanks for everything! More

BMW 750 review BMW dealership for my two cars since 1999 Started with current manager Joe Diss Now have Brenton Anderson as my service rep Very happy with Brenton BMW dealership for my two cars since 1999 Started with current manager Joe Diss Now have Brenton Anderson as my service rep Very happy with Brenton More