Kerry Jones

Best BMW Center that i have ever worked with. They are focused on quality service, and care for your car like it is their own.

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THE BEST BMW dealership in the DMV area. Highly recommend client advisor Andy Alexis Sr. Great customer service each and every time for every thing!

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Have now purchased 4 BMW’s from BMW of Silver Spring. Most recent purchase found us returning even though we moved out of state 2-hour drive away. Miguel in Sales was professional, congenial, and highly knowledgeable in every aspect of the process. Their prices are highly competitive due to the volume of vehicles they sell. HIGHLY RECOMMEND if you are in the market for a vast selection of models at exceptionally competitive prices!

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I found great patience and interest on the part of the sales staff to answer all of my questions and help me to feel confident with my decision to purchase a vehicle. There was no pressure whatsoever to influence my decision other than to answer my questions clearly. It was a great experience.

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Pleasure to deal with the dealership especially Lonnie and Mike. Both of them very professional and went that extra mile to make the purchase a joyful experience.

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Karen Herbert is one of the most professional sales consultant that I have worked with. I have acquired serval BMW with her assistant. She is very competitive and efficient in the process and service oriented.

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I took my car in to diagnose and repair a cyclical sound coming from my passenger side front. I dropped off the car around 8AM and was able to procure a BMW loaner vehicle. I received a call midday that repairs were complete. It turned out to be a wheel bearing that failed.

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I went in with a set criteria and budget for my new vehicle and within a matter of time I had at the price I wanted. My Client Advisor was awesome and so was the rest of the team from the finance department to the gentleman who provided the overview of my new car.

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Wow, what a relief to find a place that "doesn't pull one over on you" when your BMW needs care. Thomas at Silver Spring BMW Service Center knows how to treat a client with respect and genuine concern. As a female owner of a BMW, I'm concerned about getting ripped off when getting my car serviced. But not here. Per my service experiences, I feel confident knowing there is someone I can call who will take care of any problems that arise with my car, or regular scheduled services at times of need. Thomas goes the extra mile...I live in DC and had a flat tire when I was visiting MD over the weekend. I called Thomas and my call was answered immediately, I brought my car in, and he got right on it. Kerry provided me with a free and comparable BMW loaner for the weekend. And, after a tire replacement, and complimentary wash, Thomas personally delivered my car to my residence in DC. Absolutely exceptional service! I knew I paid fair market price for a new tire, I wasn't stuck waiting and wasting my Saturday at the service center, per one phone call my need was taken care of immediately, and my car was in safe hands. An all-around great experience. Ladies, I highly recommend you go see Thomas. You will be treated fairly, and while your "baby" (car) is out of sight, it will be taken care of...returned to you in better condition than it arrived.

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