Kerry Jones

Ann Baker took care of my car what was left behind by a previous service advisor. previous service advisor. More

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I always enjoy the Service Tech Video. He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she wouldn’t start. I called Brandy in the Service Center..She was comforting.. I stopped worrying.. She kept me updated and was reassuring. When I picked up my car, the Service Cashiers were friendly and professional. The young man that delivered my car offered to drive my car out of the garage..He was courteous and opened the door for me. As a senior I take notice and applaud younger generations who take time to be not only professional, knowledgeable and helpful, but also thoughtful. More

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Exceptional Services from the Saleperson, used car mgr and the finance personnel. This my third transaction with this dealership and Abiola within 13 months and every time was welcoming and I am Satisfied and the finance personnel. This my third transaction with this dealership and Abiola within 13 months and every time was welcoming and I am Satisfied. Abiola made sure I was satisfying with my vehicles and price point. More

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I bought my BMW 8 years ago. I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy m I still remember the service we received from the sales person. He took his time to help us find the perfect car for my family. I do not only enjoy my car. I enjoy the service I receive every time I walk into the dealership. Brandy has been my service advisor for so many years. She never changed her attitude always positive and good vibe. I love seeing her when I walk into the service department. She always asks the right questions and offers all the necessary services that my car needs. She never tries to sell me any services I don’t need. She always remembers to ask about my family and my parents and relates easily. She makes sure that I am comfortable if I am waiting for my car or makes sure I get a loner to utilise my time as a busy mom. I have been to other dealerships but I never experienced this level of service out of any other dealership (including other BWM dealerships) I really appreciate your customer service Brandy! Keep up the good work. It means a lot to your customers and adds a lot of value to the dealership since people always want to bring back business. Have a great day! More

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The process from start to finish was excellent. Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. C Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. Couldn't have gone any smoother. Thanks Deserea and BMW of Silver Spring! Love my M440xi! More

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Joe is a great human and he makes your service department look really really good! look really really good! More

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Bought my 5th car from here, always receive excellent service from Joanna, David, and Gen! service from Joanna, David, and Gen! More

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Eric Lovo and the entire BMW of Silver Spring team always provide top tier service! provide top tier service! More

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It was my first time purchasing at BMW Silver Spring and so happy that we made that decision! Everyone at the entire dealership was courteous and friendly! We have purchased our previous BMW's at other deal so happy that we made that decision! Everyone at the entire dealership was courteous and friendly! We have purchased our previous BMW's at other dealers and you cannot even compare the customer service, level of professionalism and genuinity that Gen and his team demonstrated. I have also purchased from other manufactures and finance always tried to throw in unnecessary things that are overlooked by customers. However, that was not the case here! Gen was honest, real, quick, and made the process smooth and not feel like one has been scammed!He was very knowledgable, straightforward and helped navigate this last step so smoothly. More

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This dealership is way above the few I have visited and shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service tec shows excellent customer service from start to finish. Rachel one of the advisors goes beyond her customer service duties along with the service techs videos of what was done shows great feed back on what service was performed showing again what great customer service you can expect! More

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