BMW of Silver Spring - Service Center

Customer focused service Brenton is very knowledgeable and focused on meeting my needs as a customer. I live in Indianapolis and was visiting a hospitalized relative in Silve Brenton is very knowledgeable and focused on meeting my needs as a customer. I live in Indianapolis and was visiting a hospitalized relative in Silver Spring. Car repair was not in my plans, but an extreme cold snap required a software error to be corrected. Brenton arranged a rental car so I could get to the hospital, texted updates on the repair progress, and completed the work on time. My time was spent caring for my family while he was caring for my car. I can not be more pleased! More

Exceptional Customer Service My applause to BMW Silver Spring. I experienced exceptional service from BMW, particularly from service advisor Brenton Anderson. He was outstandin My applause to BMW Silver Spring. I experienced exceptional service from BMW, particularly from service advisor Brenton Anderson. He was outstanding in determining the issues and approach in servicing my BMW. His analyses of problem issues regarding servicing my X3 were on the mark. I am highly satisfied with the quality of work performed by BMW technicians and will continue having my X3 serviced by highly competent, honest, well trained, and quality minded BMW technicians. I strayed after purchasing my X3 from BMW Silver Spring. Having experienced sub quality work from other BMW dealerships in the Rockville area, I have returned to BMW Silver Spring. I will continue to have BMW Silver Spring service my X3 with reasonable assurance that such service will be completed at the highest quality and cost effectiveness. .. Ron Sleyo More

Good service you want and expect Nothing but good words to say about BMW Silver Spring and specifically working with Brenton Anderson. Every visit has been low pressure and they have Nothing but good words to say about BMW Silver Spring and specifically working with Brenton Anderson. Every visit has been low pressure and they have done all the work on my BMW X3 properly. I don't dread bringing my car in like I did before I owned a BMW and worked with this dealership. No kidding, I would even say that it is actually enjoyable going in for service when you are treated so well. More

Great selection & prices. Outstanding sales & service staff. Brought in a 2015 leased X1 for service. Got a 2017 X1 for almost the same price as the 2015 model. Karen Herbert was the sales associate, and she w Brought in a 2015 leased X1 for service. Got a 2017 X1 for almost the same price as the 2015 model. Karen Herbert was the sales associate, and she was FANTASTIC. More

Great service for man and car Brenton makes it easy to get the best care for my car. Work needed is communicated clearly and thoroughly and performed to the highest standard (mine) Brenton makes it easy to get the best care for my car. Work needed is communicated clearly and thoroughly and performed to the highest standard (mine). It's tough to find a good mechanic. If you care about your car, time and comfort, this is the place for you. More

An excellent service experience I had a broken fog lamp assembly and Brenton Anderson took care of the replacement and was honest and provided me all the details regarding the replac I had a broken fog lamp assembly and Brenton Anderson took care of the replacement and was honest and provided me all the details regarding the replacement. I was given a fair estimate and he got it done very quickly, providing me regular updates on the status of the work. Overall it was an amazing experience, and got my car fixed within no time even when i didn't have a prior appointment for it. More

Excellent, highly communicative and professional! Brenton Anderson has been very much a pleasure to work with. By experience with his customer service this far has been exemplary. I would highly recom Brenton Anderson has been very much a pleasure to work with. By experience with his customer service this far has been exemplary. I would highly recommend my associates to work with Brenton for their BMW servicing needs! More

Excellent Brenton has taken care of my BMW 535 ixdrive a couple times now. He is very sharp and has complete knowledge of mechanical issues. I recommend to anyo Brenton has taken care of my BMW 535 ixdrive a couple times now. He is very sharp and has complete knowledge of mechanical issues. I recommend to anyone who is looking to stick with a particular service advisor. More

Excellent service advisor Brenton has been our service advisor over the last few years and every visit has always been a pleasure. Whether it’s for routine maintenance or a rec Brenton has been our service advisor over the last few years and every visit has always been a pleasure. Whether it’s for routine maintenance or a recall or for warranty work, Brenton has always been extremely clear, concise and timely with communication. He’s always done a great job of listening and understanding our wants and needs for each specific scenario and working towards the best outcome. Moreover, he’s very personable, which makes each service visit that much more enjoyable. More

Dealership messed up my vehicle after oil change:Brake flush Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and Worst service ever. Took my car in for a routine oil change and dealership suggested a brake flush. Soon after leaving dealership my brake system and steering failed. Car is now inoperable and dealer will not admit to their error, stating that I must pay 5k to repair vehicle. Initially, they asked me to bring car back in to rectify the situation and now they are changing their tune. In addition, now they are saying car won’t even open. How do you go in for just an oil change with no mechanical complaints or issues to now having a completely inoperable vehicle and they are stating it’s the customers fault. Absolutely scam and disgusting. Tried to resolve issue with Service manager Joe Diss and Steve Gluck new and no mechanical knowledge GM who are in complete denial that this is the dealerships error. More