BMW of Silver Spring - Service Center

BMW of Silver Spring Maryland is a top-notch dealership.I purchased a pre owned 745 Li from them;They treat me like a king.Their service department is unmatched.All their employees are friendly and helpful.T purchased a pre owned 745 Li from them;They treat me like a king.Their service department is unmatched.All their employees are friendly and helpful.This is a shinning example of capitalism and how it should work.They are honest and trustworthy."They are best forget the rest." More

After paying $4000+ for an extended warranty that "is exactly as the original warranty, bumper to bumper and covers all", this dealer weasled out of 3 of 4 service visits claiming "not covered". On "is exactly as the original warranty, bumper to bumper and covers all", this dealer weasled out of 3 of 4 service visits claiming "not covered". On top of that their Techs kept my car for over a month at one time to clear some noise from engine, OVER A MONTH! Lately they did some repair work and charged me over $1100.00 for it. This turned to be a recall and BMW North America contacted me to get in touch with dealer for a refund, this dealer rejected refund citing that since this is a federally mandated recal it has nothing to do with them and I have to contact BMW. This dealer is trouble and a waste of time and money, stay away! More

My 2008 BMW 535 was misfiring, so I took it in for a visit with Thomas Grant, my service advisor at BMW of Silver Spring. The initial diagnosis was that there were problems with two of the fuel injecto visit with Thomas Grant, my service advisor at BMW of Silver Spring. The initial diagnosis was that there were problems with two of the fuel injectors, so both "banks" of three injectors were replaced. On my way home from the appointment, the problem was improved but it was still present. I took the car back the next morning and -- because the problem was not fully resoved -- Thomas prioritized my care to be looked at first. Ultimately a coil and plug were also bad, so they were also replaced. The car now runs as good as new. While admittedly I was somewhat disappointed that the problem wasn't resolved in one visit, ultimately Thomas and his team took care of the issue to my COMPLETE satisfaction. Thomas has been my advisor for 18 months and his service has been outstanding every step of the way. Regarding my satisfaction with price, the car is still under CPO warranty. So all of the work cost me just the $50 deductible. I have a strong feeling that my first major repair that's NOT under warranty will yield a lower satisfaction score on price (this is my first BMW; for years now I've been spoiled by highly reliable Japanese cars such as my 2002 Accord V6 with 210,000 miles and only one repair beyond basic maintenance -- an alternator). I highlyl recommend Thomas Grant at BMW of SIlver Spring! More

I would like to take the time to tell you about your outstanding staff. Mr Kevin Hull is my service advisor. He always goes over and about the call of duty. lLast year my door handler would not clos outstanding staff. Mr Kevin Hull is my service advisor. He always goes over and about the call of duty. lLast year my door handler would not close. So I panel and I call Mr Hull and told him what had happen. He told me he could call towing truck for me . and he would have a car for me. I was so happy that Kevin could assist me. at the time I needed help . Thanks!!!!! Valerie Austin More

After purchasing my BMW 550i from SS, I have nothing but great things to say about their service department. To say this I have to give credit to my service advisor Thomas. Whether it's a ding in the door, great things to say about their service department. To say this I have to give credit to my service advisor Thomas. Whether it's a ding in the door, a pot hole damaged rim, or a light scratch on the paint, Thomas always makes sure whatever is damaged is flawlessly repaired. I've had a badly damaged 464m rim from when I hit a pot hole. I didn't think it was repairable but Thomas took care of it. When I recieved my car back from the him, the rim looked newer then the other 3 rims on the car. I couldn't believe it! Even if I have to leave my car at the dealer he makes sure I have a comparable BMW vechicle to the one I drive. At the end of the day when I recieve my car, it's always washed and cleaner then when I left it with him. He's answers my calls in a timely manner, and he's always professional and approachable/friendly. In all, his level of service is outstanding and I wouldn't change my advisor for anyone else there. More

The car industry is a grimmy business and Tischer BMW is your typical dealership. Their service dept doesn't have a clue and can't stand by the quality of their repairs! If they can't fix your car's prob your typical dealership. Their service dept doesn't have a clue and can't stand by the quality of their repairs! If they can't fix your car's problem, don't be surprised if they blame it on you or condescendingly suggest that you don't know how to work the car. More