BMW of Tenafly

A great experience at Tenafly BMW. Everyone was helpful and made the process easy from start to finish. We would recommend this dealership to others. and made the process easy from start to finish. We would recommend this dealership to others. More

I just brought home my new X3 and couldn't be happier with my car! My husband and I were treated wonderfully from beginning to end. We experienced detail oriented and thorough professionalism in all of with my car! My husband and I were treated wonderfully from beginning to end. We experienced detail oriented and thorough professionalism in all of our dealings with the dealership. Laura Schwartzapfel More

First, I would like to start by saying Thank You to Marlend, my sales representative. He was attentive and he provided excellent customer service. He followed up and communicated well. I really appreci Marlend, my sales representative. He was attentive and he provided excellent customer service. He followed up and communicated well. I really appreciate his professionalism and quick response. He made the process as smooth as possible. Everyone was Great including the financial specialists Sean! I would Highly Recommend! More

Richard Viole was incredibly helpful and made the experience as effortless as I could have hoped for. I look forward to working with him again. experience as effortless as I could have hoped for. I look forward to working with him again. More

We've had a very pleasant experience working with Marlend and the entire team at this dealership. Marlend was very professional, respectful and willing to work with us on a few concessions we requested. Th and the entire team at this dealership. Marlend was very professional, respectful and willing to work with us on a few concessions we requested. The entire process went smoothly and at the time of the delivery, Victor (BMW Genius) took his time to explain all the new features and help setup everything in the console). This is my 3rd BMW and this has been the smoothest and most pleasant experience we've had on a BMW dealer. More

Marlend Kaceli was a great salesperson, very attentive, professional and courteous. Charles Carmona in the finance department and Christopher Wojcicki, a product genius we’re very helpful as well. professional and courteous. Charles Carmona in the finance department and Christopher Wojcicki, a product genius we’re very helpful as well. More

Just bought my first BMW car and I’m very excited. Brian morales was my salesperson who was very helpful, patient, kind and very knowledgeable. Thank you for making me feel comfortable throughout the proces morales was my salesperson who was very helpful, patient, kind and very knowledgeable. Thank you for making me feel comfortable throughout the process. More

This is my BMW purchased at BMW of Tenafly. Angelo Guerriero and Sean Mohammad were exceptionally knowledgeable, helpful, patient and kind. The process was painless. Both Angelo and Sean went over an Guerriero and Sean Mohammad were exceptionally knowledgeable, helpful, patient and kind. The process was painless. Both Angelo and Sean went over and beyond. More

What I thought should be an exciting momentous occasion leasing my first car in life turned out to be a truly disappointing experience. After a test drive of two models, I was given printed out paper quot leasing my first car in life turned out to be a truly disappointing experience. After a test drive of two models, I was given printed out paper quotations (not digital copies) which ultimately were confusing and led me to calculate the wrong monthly budget. I rectified this with enough time to finalize the deal however, it was obvious that they were all about the sale and not about the INFO and UNDERSTANDING and hand holding, especially knowing that I was a first timer. After negotiating the final deal over the phone the day before picking up my vehicle, and me recapping via email what the agreed money and terms were, I received no email acknowledgement, no pictures, and no financial paperwork as requested. I even went so far as to speak with the Sales Manager Antonio, who was supposed to communicate the contents of our call to my individual sales person, but not the case. Instead, I waited the entire day and received a voicemail at 8pm, the night before I was due to pick up my new car, informing me that there was a "problem". After sharing this story with friends and colleagues they all told me that was a "classic" car salesman move, to say there was a last minute problem and to avoid corresponding electronically. xx. Then, after getting to the dealership to start ironing out all of the specifics, they still had the agreed upon rate wrong. It was excruciating having to come in at 10:30am and then spend the day there until 3:00pm when i could have easily done all the preparing the day before on my day off. Let's also add insult to injury that my salesperson didn't even give me a check list of what i would need to have with me on hand when i came in, like my previous car registration, in order to transfer my plates that i had already paid for and still had registered with the State of NY. Thank goodness my neighbor was home and could take a snap shot of my registration which was left at home. The whole experience was a cluster F$%& and admittedly I experienced clear attempts at taking advantage of me as a first time female buyer. I am supremely disappointed by all of it and how it unfolded. The joy was sucked out of me even on my inaugural drive home back to the city. (p.s. Shout out to Gage who was a great teacher on all the technology and for setting me up on the MyBMW app. (He knows his business and should be highlighted as the only positive from my experience) More

This is the 3rd car we’ve bought with the help of Stef and the 5th from BMW of Tenafly. Always an excellent experience. Stef will go above and beyond to make sure you are happy. Thank you Stef!!! and the 5th from BMW of Tenafly. Always an excellent experience. Stef will go above and beyond to make sure you are happy. Thank you Stef!!! More