BMW of Tenafly

This is my BMW purchased at BMW of Tenafly. Angelo Guerriero and Sean Mohammad were exceptionally knowledgeable, helpful, patient and kind. The process was painless. Both Angelo and Sean went over an Guerriero and Sean Mohammad were exceptionally knowledgeable, helpful, patient and kind. The process was painless. Both Angelo and Sean went over and beyond. More

What I thought should be an exciting momentous occasion leasing my first car in life turned out to be a truly disappointing experience. After a test drive of two models, I was given printed out paper quot leasing my first car in life turned out to be a truly disappointing experience. After a test drive of two models, I was given printed out paper quotations (not digital copies) which ultimately were confusing and led me to calculate the wrong monthly budget. I rectified this with enough time to finalize the deal however, it was obvious that they were all about the sale and not about the INFO and UNDERSTANDING and hand holding, especially knowing that I was a first timer. After negotiating the final deal over the phone the day before picking up my vehicle, and me recapping via email what the agreed money and terms were, I received no email acknowledgement, no pictures, and no financial paperwork as requested. I even went so far as to speak with the Sales Manager Antonio, who was supposed to communicate the contents of our call to my individual sales person, but not the case. Instead, I waited the entire day and received a voicemail at 8pm, the night before I was due to pick up my new car, informing me that there was a "problem". After sharing this story with friends and colleagues they all told me that was a "classic" car salesman move, to say there was a last minute problem and to avoid corresponding electronically. xx. Then, after getting to the dealership to start ironing out all of the specifics, they still had the agreed upon rate wrong. It was excruciating having to come in at 10:30am and then spend the day there until 3:00pm when i could have easily done all the preparing the day before on my day off. Let's also add insult to injury that my salesperson didn't even give me a check list of what i would need to have with me on hand when i came in, like my previous car registration, in order to transfer my plates that i had already paid for and still had registered with the State of NY. Thank goodness my neighbor was home and could take a snap shot of my registration which was left at home. The whole experience was a cluster F$%& and admittedly I experienced clear attempts at taking advantage of me as a first time female buyer. I am supremely disappointed by all of it and how it unfolded. The joy was sucked out of me even on my inaugural drive home back to the city. (p.s. Shout out to Gage who was a great teacher on all the technology and for setting me up on the MyBMW app. (He knows his business and should be highlighted as the only positive from my experience) More

This is the 3rd car we’ve bought with the help of Stef and the 5th from BMW of Tenafly. Always an excellent experience. Stef will go above and beyond to make sure you are happy. Thank you Stef!!! and the 5th from BMW of Tenafly. Always an excellent experience. Stef will go above and beyond to make sure you are happy. Thank you Stef!!! More

Great dealer, easy to work with and gets to your Great dealer, easy to work with and gets to your concerns. Would recommend family and friends to go to this dealership. Grade a work here Great dealer, easy to work with and gets to your concerns. Would recommend family and friends to go to this dealership. Grade a work here More

Amazing place - everyone is trustworthy, friendly and extremely competent. Stella is an absolute gem to work with and made the process as painless as possible. Will be back for my next BMW! extremely competent. Stella is an absolute gem to work with and made the process as painless as possible. Will be back for my next BMW! More

I have now purchased 3 cars from BMW tenafly. Service is terrific and the sAles team is very professional. On my last purchase a 2021 x2 my Salesman was Marland and he was very thorough and made sure I got terrific and the sAles team is very professional. On my last purchase a 2021 x2 my Salesman was Marland and he was very thorough and made sure I got the best deal. More

Marlend was awesome, took the time to explain in detail all the aspect of the process of purchase He is very helpful and kind ,very important to mention he returns your call in a very short period of time all the aspect of the process of purchase He is very helpful and kind ,very important to mention he returns your call in a very short period of time .Thank you Mr Kaceli you made our experience very pleasant I will recommend you More

Marlend was so helpful, really worked hard and gave me an unbelievable deal on my X5. The dealership has a nice showroom and the stuff is very friendly. unbelievable deal on my X5. The dealership has a nice showroom and the stuff is very friendly. More

Had a great experience with Stefransky closing the deal on my first lease car. He was able to find the right car with all the options that I needed. on my first lease car. He was able to find the right car with all the options that I needed. More

Above and beyond the call of duty from this crew - custom order of a very high end vehicle - very, very, very, very long wait due to covid. The Tenafly team took great care of me and exceeded expectations at order of a very high end vehicle - very, very, very, very long wait due to covid. The Tenafly team took great care of me and exceeded expectations at delivery!! More