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BMW of Tenafly
Tenafly, NJ
1,150 Reviews
BMW of Tenafly is a premier BMW Dealer in NJ. Call our friendly staff today to get details on any vehicle, learn about our latest BMW Specials, take a test drive, discuss your trade-in or even talk financing on your next vehicle. BMW of Tenafly also offers a state-of-the-art service facility that offers the quality and care your BMW deserves. You can even schedule an appointment online in a few simple clicks. Also, make sure you check out our Certified BMW Parts Department for all of the BMW parts your vehicle will ever need. We are here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,150 reviews
June 17, 2019
Exceptional Experience! I always have the best experience at BMW of Tenafly. HUGE thanks to Ernesto who consistently goes above and beyond. Ernesto is professional, responsib I always have the best experience at BMW of Tenafly. HUGE thanks to Ernesto who consistently goes above and beyond. Ernesto is professional, responsible, considerate, and top notch in every way possible to help find the perfect vehicle for me. Ernesto and Landon provided the utmost attention to every detail and took the time to explain all the details (even stayed late without hesitation). Overall it was a smooth, memorable and great experience with him and I definitely would recommend BMW of Tenafly to anyone looking for exceptional service! Thank you! More
by tishacherry
June 07, 2019
effortless This is my 5th BMW with this dealership and in particular with Ernesto Motto. Ernesto has gotten to know me well over the past 7 years and once my lea This is my 5th BMW with this dealership and in particular with Ernesto Motto. Ernesto has gotten to know me well over the past 7 years and once my lease is up, he quickly finds my ideal replacement vehicle. All in all, a great and effortless experience. Crytal, the IT guru was also terrific and walked me through all the new features of my new car. More
by brynnlevy
Employees Worked With
Crystal, Ernesto Motta
June 06, 2019
Super easy experience Euna and Chris were great to work with. They picked me up, drove me out there, and had me out the door in under an hour. Euna and Chris were great to work with. They picked me up, drove me out there, and had me out the door in under an hour. More
by Pelhambmw
June 06, 2019
Amazing Car Buying Experience I was in the market for an F80 M3 in 6 speed manual that was certified used with low miles and I happened to find a listing at BMW of Tenafly. I live I was in the market for an F80 M3 in 6 speed manual that was certified used with low miles and I happened to find a listing at BMW of Tenafly. I live in the Washington DC area, but was willing to travel to purchase the car. Ms. Euna Wilson made this experience smooth and efficient. She was extremely professional and is someone I would definitely want to work with again in the future when I purchase another car. More
by arif89
Employees Worked With
June 06, 2019
Terrible experience Extremely disappointing and aggravating experience with this dealership. It's been a two-month battle with them and they only care for the money they Extremely disappointing and aggravating experience with this dealership. It's been a two-month battle with them and they only care for the money they can make from you and completely ignore the customer's experience, satisfaction or you even returning to their dealership in the future. These are simple business practices any business should follow. Two months ago, I went in for a CPO vehicle. I test drove it and was happy with it. My only concern was a cigarette smell in the vehicle but the salesman assured me that he would get rid of it while we do the paperwork through a special smoke bomb they use to get rid of the smell. After the paperwork was complete, he returned the car to me with the same smell. He said the detailers left for the day and forgot to do it but to bring it back later in the week so they can do it. As the week went by, the smell persisted. I brought the car back to them within the week. By then, my asthma had been flared due to the smell. They did the smoke bomb which was pretty much just spraying minty cologne in the entire car. It was temporary fix and only masked the smell for a couple of days which triggered my asthma even morso due to the combination of now a cigarette and mint odor. Fast forward to today, I've taken the car in 5 different times and they've used all types of techniques possible. I've even left the car there for days at a time. After the 5th visit (last week), one of the dealerships manager,Vinny, gave me the great news that his manager approved for the dealership to take back my vehicle. I told them I'd be purchasing a more expensive car from them for this, as a token of appreciation. Well, low and behold, them "approving" the trade-in of my vehicle means they were just buying it back from me for $6,000 less because of the "negative equity". I had to figure this out when I was working out a new deal with the salesman. The numbers weren't adding up. So it wasn't even explicitly explained to me. They were sneaking it into the deal in hopes I wouldn't figure it out. So, not only do they want to give me less money for a cigarette-smelling vehicle they sold me 2 months ago, but they also want to profit from my new purchase. I then called BMW North America and filed a complaint. After reviewing my case, they said there's nothing they can do. It's upto the dealership. This is absurd, unfair and a nightmare of an experience. I'm left with no choice but to try and sell my vehicle to another dealership because I can't drive the car without the windows being down because my asthma flares up every single time I get in the car. I've been Ubering and borrowing cars because again, I have a hard time breathing in my car. I've explained all of this to Vinny but he didn't seem to care very much and take responsibility for selling me a car that should've never been sold. I refuse to give this dealership any potential business. Despite reading all the negative reviews on Yelp, I chose this BMW Tenafly because of a recommendation from someone I trust. This is my 4th BMW in 7 years and I'm extremely disappointed in the service of this dealership and BMW Corp. as a whole. It is unbelievable that BMW didn't step up to the plate and help me after filing a complaint. All I want is for them to buy back my vehicle for the same price they sold it to me for. I should not have to pay an extra penny for this car. P.S. I will update this review if it gets resolved More
by Ctavarez
Employees Worked With
June 04, 2019
Above and beyond I had such a great experience at BMW of Tenafly, dealing with Manny and Landon. They are very professional and made the whole car buying process eas I had such a great experience at BMW of Tenafly, dealing with Manny and Landon. They are very professional and made the whole car buying process easy breezy. More
by zk
May 25, 2019
Very Professional and Courteous! Manny is the Man! He is very professional and he was patient through the process. I ordered a car through Manny. This entire dealership is pure c Manny is the Man! He is very professional and he was patient through the process. I ordered a car through Manny. This entire dealership is pure class and is easily distinguishable from other BMW dealers! Highly recommended! More
by BrianKim_BK
May 22, 2019
Great Service and Car Buying Experience Great experience at BMW of Tenafly. Arrived on a Saturday to see a CPO vehicle I found online that had just arrived, and although it was getting servi Great experience at BMW of Tenafly. Arrived on a Saturday to see a CPO vehicle I found online that had just arrived, and although it was getting serviced & detailed the salesman I worked with called me that Monday from inside the vehicle detailing honestly what features were included and not included. Returned late Tuesday afternoon and traded on my car vehicle for the CPO, leaving that night with my new BMW 4 series. Manny Ferreira took care of my purchase, even helping us search other dealerships and rule out vehicles that had actually been dishonestly listed as CPO's by other dealerships in the NJ-NY area. He stayed way past closing (930pm) in order to finalize our deal that night so I could drive home with the car. Overall outstanding job by the staff and a great touch by BMW with the new electronic desk document signer that I was one of the first to use. Would definitely buy again from BMW Tenafly and Manny Ferriera! More
by brian4444
May 20, 2019
Great car buying experience, would definitely recommend I rarely give reviews, but I took the time and energy to leave a positive review for my experience with dealing with Angelo and Landon from BMW of Ten I rarely give reviews, but I took the time and energy to leave a positive review for my experience with dealing with Angelo and Landon from BMW of Tenafly.it was clear that I was dealing with professionals who knew exactly what they were talking about, and worked to give me the car that I wanted. The whole experience from initial questions, to finalizing the deal was u expectedly pleasant, something which I was honestly not expecting. I would recommend dealing with Angelo and Landon and BMW of Tenafly More
by Andr3as
May 20, 2019
Highly recommend BMW of Tenafly This is my third bmw purchase but first time at the BMW of Tenafly. I had such a fantastic buying experience with Stefransky. There was zero pressure This is my third bmw purchase but first time at the BMW of Tenafly. I had such a fantastic buying experience with Stefransky. There was zero pressure during this experience and he is thorough enough to highlight and explain each of the charges for your purchase. He walked me and my husband through various financing scenarios to ensure we stayed within a comfortable budget without going over. This is important working with someone that understands the need of each individual client rather than a high sales pitch. My husband and I are so happy that Stef was our Client Advisor and will happily recommend him if you’re looking for a pleasureable car buying experience. Also, we were just as pleased with the finance advisor Chris Pak as he was able to explain the benefits of purchasing the extended maintenance plan. I am very pleased with the entire experience at BMW of Tenafly we will definitely return in the future. More
by MrsJames
Employees Worked With
Stefransky Lemoine, Chris Pak
