BMW of Tulsa

Easy online scheduling. Easy drop off. Good communication of what needed to also be done. Good communication during. Easy drop off. Good communication of what needed to also be done. Good communication during. More

BMW Tulsa is made up of extremely kind and professional people. I’ve had nothing but positive experiences with this dealership. people. I’ve had nothing but positive experiences with this dealership. More

BMW of Tulsa’s service department is top notch. Bailee always is professional, responsive and communicates through the process. I appreciate Kate the way Bailee does business. Bailee always is professional, responsive and communicates through the process. I appreciate Kate the way Bailee does business. More

My advisor, Tom Escue, was excellent, and gave he an honest appraisal of all of the options. honest appraisal of all of the options. More

BMW Tulsa was able to quickly resolve my issue. They offered helpful suggestions and ultimately we were able to reach a resolution in a single day. They offered helpful suggestions and ultimately we were able to reach a resolution in a single day. More

Good efficient service, appreciate the video review of my vehicle inspection and Brent was pleasant and helpful. vehicle inspection and Brent was pleasant and helpful. More

Friendly people. Dealership always clean. Was easy to get a loaner when I brought my car in for my recall Dealership always clean. Was easy to get a loaner when I brought my car in for my recall More

I stopped by BMW of Tulsa’s parts department today to clarify some conflicting part numbers while helping my son source cooling system components for his BMW. I initially walked into the service area clarify some conflicting part numbers while helping my son source cooling system components for his BMW. I initially walked into the service area by mistake. A young lady there handled the situation exactly how customer service should be done — she listened carefully, understood the issue immediately, personally walked me to the parts department, and rang the bell to let them know someone was waiting. Professional. Attentive. Polished. Service department: 10 out of 10. Truly excellent. Unfortunately, that’s where the premium experience ended. After waiting, a gentleman from parts eventually came around the corner. began explaining why I was there and before I could even present my list — which contained the VIN, a full coolant system diagram, and a detailed spreadsheet — I was informed that I could “just go online to RealOEM.com” and enter the VIN myself to locate the proper part numbers. When I asked if assisting with that was something the parts department handles in-store, I was told: “At your leisure, you’ll be able to locate the proper part numbers.” At my leisure. Let’s pause there. A customer walks in prepared, ready to purchase roughly $1,600 in parts — not including labor — and the solution offered by the brick-and-mortar parts counter is to send him home to do it himself. Interesting business model. The phrase “at your leisure” was particularly memorable. It’s not often you hear a luxury brand representative politely suggest you take your money and figure it out somewhere else. So I did. I left. At my leisure. The service advisor demonstrated what BMW customer care should feel like. The parts counter demonstrated how quickly that reputation can evaporate. Parts department: 1 out of 10. Only because he eventually set down his latte long enough to make the recommendation that I Google it. Follow up, I've found several places to now purchase parts from and I have located a highly recommended BMW Certified Shop - TeamOne, Thanks BMW of Tulsa -see ya! More

Sales and management is very amazing… they all were great to work with… Thank you very much to work with… Thank you very much More

Everything was very easy to accomplish. Car was repaired extremely fast. Employees were very friendly amd helpful. Car was repaired extremely fast. Employees were very friendly amd helpful. More