Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
3,036 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,036 reviews
June 20, 2025
I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as a BMW Genius, so I trusted the process. Only after taking it home did it show serious drivability issues—vibrations during acceleration and a check engine light. The service department dismissed it, said “nothing’s wrong with the transmission,” and quoted me for an unrelated oxygen sensor. They changed the transfer case fluid and told me to drive it for 1,000 more miles. The issues continued, and after the warranty expired, I was suddenly told the car had “failing catalytic converters”, a “faulty torque converter”, and a “failing transmission”. When I asked for help earlier (while it was still under warranty), one manager said, “And you want me to pay for it?” I followed all maintenance protocols, asked all the right questions, and trusted the brand. Yet I was misled and left with a car I couldn’t use in the end. I wouldn’t recommend buying or servicing at this dealership. More
by Pendelton
Employees Worked With
June 20, 2025
Amazing service and staff. Justin is fantastic- he was able to help me find the perfect car and very patiently answered all my questions and helped me pick my options. Justin is fantastic- he was able to help me find the perfect car and very patiently answered all my questions and helped me pick my options. More
by NMBARKEY
Verified CustomerJune 20, 2025
The service was great, and Caroline had great communication throughout the process and fast turnaround! communication throughout the process and fast turnaround! More
by LATEEF360
Employees Worked With
June 19, 2025
I love this dealership. Although I live 5 minutes from a BMW dealership in Delaware, I buy all of my cars from BMW of West Chester. Ian Martin has sold me three cars, and ev Although I live 5 minutes from a BMW dealership in Delaware, I buy all of my cars from BMW of West Chester. Ian Martin has sold me three cars, and every experience has been top notch, from the sales to the finance department (Jayson) to the service department. Everyone is welcoming, friendly, and extremely knowledgeable. They do not low-ball trade-ins, and purchase agreements are straight forward and fair. Every transaction has been efficient and smooth. I highly recommend them! More
by Yogini72
June 19, 2025
I really appreciated how friendly and helpful Frank was, with it being the first time coming to that location he did a great job of making me feel comfortable. Also the mechanic that worked on my car did a with it being the first time coming to that location he did a great job of making me feel comfortable. Also the mechanic that worked on my car did a great job and I really appreciate that. Overall BMW Of West Chester 10/10 would recommend. More
by Dreco.9
Employees Worked With
June 19, 2025
BMW of West Chester is an excellent dealer. Their sales and service departments are the best. For my recent purchase Ian Martin was able to find an allocation that suited my needs. Their sales and service departments are the best. For my recent purchase Ian Martin was able to find an allocation that suited my needs. More
by brooski
Employees Worked With
June 18, 2025
I had a great experience dealing with Kyle. Hopefully it won't be the last Hopefully it won't be the last More
by amc373
Employees Worked With
June 18, 2025
Amy had great communication and was super friendly. I really appreciated her help with my car and getting things done quickly. I really appreciated her help with my car and getting things done quickly. More
by JPCROWLEY
Employees Worked With
June 17, 2025
Love this dealership - everyone was welcoming and friendly! Justice was absolutely excellent to work with; he is very knowledgeable about the brand! What I liked most is that he listened to my needs friendly! Justice was absolutely excellent to work with; he is very knowledgeable about the brand! What I liked most is that he listened to my needs and my driving preferences to help me decide on the best car and features should have. Best car buying experience ever! Highly recommend Justice to work with. More
by Joanne
