BMW of West Chester

The secret ingredient to this dealership is the service group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. More

Dealership is extremely customer service oriented. Service advisors go out of their way to assure customer is satisfied Service advisors go out of their way to assure customer is satisfied More

Scott G. Is amazing, very professional and made the car buying process very easy. He also went the extra mile to make me feel special when presenting me with Is amazing, very professional and made the car buying process very easy. He also went the extra mile to make me feel special when presenting me with my new vehicle by adding a big red bow on it and a personalized note! Great touch! Shows class and style! I love my certified vehicle, it’s beautiful! Thank you for the great service! More

This is my second purchase with Scott. The first experience was so pleasant that I contacted Scott when I was ready for my next vehicle. I cannot say enough about how easy and hassle-fre The first experience was so pleasant that I contacted Scott when I was ready for my next vehicle. I cannot say enough about how easy and hassle-free working with him proved to be once again. The delivery experience this time was even better than the last. I will definitely reach out to Scott when I am ready for another purchase and thank him for all of his help. More

BMW of West Chester is a great dealership. The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to b The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to be helpful. Heather DeRitis, service manager, always goes above and beyond the call. More

First time BMW owner of a used X3 that I brought in for a proper inspection by a certified BMW mechanic. The technician was thorough in his review, and this gave me peace of mind regarding my used car purch proper inspection by a certified BMW mechanic. The technician was thorough in his review, and this gave me peace of mind regarding my used car purchase. Overall, I was very satisfied with the assessment provided by BMW of West Chester. More

Great service department Car service performed well and on time. They follow up to be sure service was performed to expectations on time. They follow up to be sure service was performed to expectations More

Not many words that are need to be said here. The store knows what they’re doing, and they are a great example of how to get it done The store knows what they’re doing, and they are a great example of how to get it done More

Always been very satisfied with Otto's BMW now known as BMW of West Chester. Personalized service and communication from the team, in-depth description of work to be done, we drive over an hour to this dea BMW of West Chester. Personalized service and communication from the team, in-depth description of work to be done, we drive over an hour to this dealership because of the past 15 years experience with them. More

Over charging for repairs. Coolant light was on but tank was full. I was recommended to replace the coolant tank, charged over $600. I went to local shop and they found somethi Coolant light was on but tank was full. I was recommended to replace the coolant tank, charged over $600. I went to local shop and they found something floating in tank blocking coolant from flowing. Nothing wrong with the tank. They took it apart, clean it out for $100. I like the dealership. I just don’t know why the prices are inflated. I needed other items completed but went else where to have them completed. More