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BMW of West Chester
West Chester, PA
3,014 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,014 reviews
August 21, 2023
Melissa was great to work with and always has been. She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to have her on your Team. More
by lls20
Verified Customer
August 19, 2023
My experience purchasing my BMW was amazing. Scott made the process easy and stress free. He was so helpful and communicative. If you are thinking about purchasing a BMW, please go talk to Sco Scott made the process easy and stress free. He was so helpful and communicative. If you are thinking about purchasing a BMW, please go talk to Scott! More
by Lbarr2242
Employees Worked With
August 19, 2023
Scott is a phenomenal person and great salesman. He went above and beyond for me during this sale. The dealership was clean and accommodating. Would highly recommend buying from here, especially fro He went above and beyond for me during this sale. The dealership was clean and accommodating. Would highly recommend buying from here, especially from Scott G. More
by jvdoc03
Employees Worked With
August 19, 2023
Bill has always been attentive and knowledgeable which is one of the reasons that I request him as my service manager. I likewise ask for Ralph for sales related questions. Also, the waiting room is a plea one of the reasons that I request him as my service manager. I likewise ask for Ralph for sales related questions. Also, the waiting room is a pleasant place to hang out why waiting, and while I may have had choices of where to service the vehicle, I did not hesitate to return to dealer who sold the vehicle (Otto's which is now BMW of West Chester). More
by mcstarz
August 19, 2023
I’ve purchased a lot of vehicles and this was one of the best experiences. From the moment I reached out to inquire about a vehicle Scott was very responsive. He was quick to answer all questions and made best experiences. From the moment I reached out to inquire about a vehicle Scott was very responsive. He was quick to answer all questions and made the entire process quick and easy. He also kept me updated on the status of some additional work being completed, even in his day off. I would highly recommend Scott and West Chester BMW for your next vehicle. More
by JasonNoel
Employees Worked With
August 18, 2023
Great customer service, professional, smooth sales process, showed me a bunch of cool features in my new car. process, showed me a bunch of cool features in my new car. More
by irina.i.muhammad
Employees Worked With
August 18, 2023
They are friendly, professional, timely, informative with has good customer service. The dealership is clean. with has good customer service. The dealership is clean. More
by FOXYBROWN1214
Employees Worked With
August 18, 2023
We always trusted Otto’s to do a great job servicing our BMW 535d and they did it again! Happy, happy. BMW 535d and they did it again! Happy, happy. More
by CarolK
August 18, 2023
Never met Bill , dropped car off and was told someone would call me , just got a text at 5 saying car was ready would call me , just got a text at 5 saying car was ready More
by jjdavis9486
Employees Worked With
