BMW of West Chester

The service rep, Heather, did not look to execute matters and I needed to ask management directly for details and explanations that she should have automatically sought... Didn't feel like a valued customer and I needed to ask management directly for details and explanations that she should have automatically sought... Didn't feel like a valued customer at all. The manager, Dave, was terrific and answered all questions and assisted with the matter and it made me feel like a VIP customer, which I am. If I am not considered a VIP customer then no need for me to use the service. Thanks More

Car was well taken care of and work was timely. Very nice atmosphere. Freindly prople Very nice atmosphere. Freindly prople More

Scott is awesome and easy to work with. He was very responsive and polite. He is an exceptional sales person and now a good friend. He was very responsive and polite. He is an exceptional sales person and now a good friend. More

Very smooth process with our recent car purchase. Lauren Pierce took very good care of us during the sales process! She was knowledgeable, patient and friendly. Cameron, a "genius", also helped us by Lauren Pierce took very good care of us during the sales process! She was knowledgeable, patient and friendly. Cameron, a "genius", also helped us by answering a number of specific questions about the car soon after our purchase. Katie (& Bobby) in the Parts Dept were also very helpful. I'm very pleased with BMW of West Chester. More

Worked with Lauren Synder who did everything she could to ensure a smooth delivery, but the MyBMW app was down and the BMW Genius was not available. As a result,bI left the dealership with an incomplete sof ensure a smooth delivery, but the MyBMW app was down and the BMW Genius was not available. As a result,bI left the dealership with an incomplete software setup. Lauren continued to follow up with me until all my issues were resolved. I would highly recommend working with Lauren. More

Bill was awesome. You need more service reps like him. He was great to work with. You need more service reps like him. He was great to work with. More

The customer service was great and very professional. Questions were answered in a timely manner. I would recommend this dealership. Questions were answered in a timely manner. I would recommend this dealership. More

Melissa was great to work with and always has been. She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to She listens to our concerns and when we have a question or two she is quick to get back to us if she doesn't know the answer. You should be proud to have her on your Team. More

Lengthy time to wait for loaner car, about 6 weeks to make appointment! Otherwise, a little slow to perform minimal service, my car was there all day. make appointment! Otherwise, a little slow to perform minimal service, my car was there all day. More

Bill has always been attentive and knowledgeable which is one of the reasons that I request him as my service manager. I likewise ask for Ralph for sales related questions. Also, the waiting room is a plea one of the reasons that I request him as my service manager. I likewise ask for Ralph for sales related questions. Also, the waiting room is a pleasant place to hang out why waiting, and while I may have had choices of where to service the vehicle, I did not hesitate to return to dealer who sold the vehicle (Otto's which is now BMW of West Chester). More