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BMW of West Chester
West Chester, PA
2,973 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,973 reviews
July 28, 2023
Heather took me early and was responsive to the issues I had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further is had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further issues. More
by jimagman
Verified CustomerEmployees Worked With
Heather
July 28, 2023
Car was taken at scheduled time and serviced quickly. Melissa went out of her way to make sure that a problem I was having with paint scratches on my car was taken care of Melissa went out of her way to make sure that a problem I was having with paint scratches on my car was taken care of More
by fjbet13
Employees Worked With
July 28, 2023
Nothing short of amazing ~ thanks for making my dream come true/creating my dream truck!! #BeamerSquad😘 come true/creating my dream truck!! #BeamerSquad😘 More
by Brownfam43
July 27, 2023
Overall, a Great experience at BMW West Chester! Lauren Pierce was knowledgeable, prompt and helpful. Lauren Pierce was knowledgeable, prompt and helpful. More
by kacarson20
Employees Worked With
July 27, 2023
I do not recall who Noel and Wilmer are so did not rate them. Justice has been my go-to guy for years and is great! If Noel is the finance person I worked with, he was okay, but not fully trained. He wa them. Justice has been my go-to guy for years and is great! If Noel is the finance person I worked with, he was okay, but not fully trained. He was not able to answer my questions about the paperwork I had to sign. To be fair, I have had 7 leases with Otto's and this was my first buy out, so I expect that I am more familiar with the paper work than he is. For the 20+ years I have been with Otto's, it seems that the finance people change often... More
by powellsl0
Employees Worked With
July 27, 2023
As usual, the purchase of a new BMW is painless. Justice has been my salesman for a number of years now, so he knows my preferences and caters to my every need. Thanks for your great work. Justice has been my salesman for a number of years now, so he knows my preferences and caters to my every need. Thanks for your great work. More
by GHCCMORGEN
July 27, 2023
This is my sixth or maybe seventh BMW. I THINK That says it all. I hope to be able to purchase six or seven more. I THINK That says it all. I hope to be able to purchase six or seven more. More
by Rjen0625
July 27, 2023
Frank is absolutely terrific -- he made sure I understood everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area - it didn't seem to be working as efficiently as when it was OTTOs and the wait to talk with Frank and get everything started seemed unusually long. More
by mara.rastovsky
Employees Worked With
July 26, 2023
They completed the work okay, but did not reset the warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I should have had one come out. Instead I wanted to make it easier for them so I offered to try again to do it myself. I got a second video unavailable and written instructions which didn't work. I phoned and emailed that I could not do it and requested the tech that was offered but no reply at all. More
by abek
Employees Worked With
Caroline Combs
July 26, 2023
I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More
by DRBRAND
Employees Worked With
